Temp Entry Level Customer Service Advisor

Customer Service Advisor

Salford (M50) Parking Onsite

Monday-Friday

9am-5pm

12.71 per hour

ASAP- Ongoing

Our client, a dynamic organisation in the retail industry, is seeking a motivated Temporary Entry Level Customer Service Advisor to support the team!

This is an exciting opportunity for individuals eager to gain valuable office experience while providing exceptional service to customers.

As the festive season approaches, our client is gearing up for a surge in Christmas orders, making this position especially well-suited for recent graduates with face-to-face customer service experience looking to expand their skill set in a supportive environment.

Key Responsibilities:

• Deliver high-quality customer support across various channels, primarily through telephone interactions, as well as email, tickets and live chat.
• Handle both inbound and outbound customer calls with professionalism, calmness and a helpful demeanour.
• Manage customer service tickets and live chat conversations effectively.
• Respond promptly and accurately to customer inquiries, adhering to agreed service levels.
• Process refunds for damaged or faulty items, ensuring compliance with company guidelines.
• Assist customers across multiple UK marketplace channels, including Amazon and B&Q.
• Maintain efficient handling times while ensuring a high standard of written and verbal communication.
• Work towards productivity targets, aiming to process approximately 18 tickets per hour where applicable.
• Provide a consistent, customer-first experience across all contact channels, establishing a reliable source of information for customers.

Requirements:

• Previous face-to-face customer service experience is essential.
• Strong communication skills, both written and verbal.
• A proactive approach to problem-solving and customer satisfaction.

This is an exceptional chance to kick-start a career in customer service within a vibrant and supportive atmosphere! If you are enthusiastic about helping customers and possess the skills outlined above, this role could be your perfect fit.

How to Apply:
Interested candidates are encouraged to submit their CV!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.