Talent Acquisition Systems Administrator

Job Title: Talent Acquisition Systems Administrator

Reports to: Head of Talent Acquisition

Type: Permanent, full time 35 hours per week

Location: Hybrid, 1 day a week in our Burntwood head office

Salary: Up to £32,000 per annum DOE

About the role

As our  Talent Acquisition Systems Administrator you'll play a key role in ensuring our Talent Acquisition systems operate effectively, supporting the team to deliver an efficient and seamless recruitment experience.

You will take ownership of the day-to-day administration, maintenance and development of our Applicant Tracking System (ATS), ICIMS, alongside other recruitment technology. You'll be responsible for managing system configuration, user access, workflows and functionality, ensuring our systems remain accurate, effective and fit for purpose.

Working closely with the Talent Acquisition team, People team, IT and external system providers, you'll act as the subject matter expert for our recruitment systems. You'll provide guidance and support to users, troubleshoot issues, identify opportunities for improvement and help maximise the value we get from our recruitment technology.

The role will also involve supporting recruitment reporting and maintaining data quality, ensuring our systems provide reliable information to support the wider Talent Acquisition function.

About Busy Bees

Founded in 1983, Busy Bees is the UK’s largest early years  provider and the third largest globally, there has never been a more exciting time to join our growing team.

About the Benefits

• Sector leading Family Leave.
• Big Benefits. Dedicated 24/7 employee benefits platform Hive (Reward Gateway)
• with retail, cinema, and travel discounts
• 35% Childcare discount.
• 33 days holiday inclusive of bank holidays and an extra day off for your birthday every year
• Further Training and development.

What You'll Be Doing

Recruitment Systems Administration & Development

• Take ownership of the day-to-day administration and maintenance of our Applicant Tracking System (ATS), ICIMS, and other Talent Acquisition systems.
• Manage system configuration, including workflows, recruitment templates, fields, user settings and functionality.
• Create and maintain user accounts, permissions and access levels, supporting the onboarding and offboarding of system users.
• Act as the first point of contact for system queries, providing guidance and troubleshooting support to recruiters and hiring managers.
• Investigate and resolve system issues, escalating to IT or external system providers where necessary.
• Work with system providers to resolve technical issues and support ongoing system improvements.
• Review and optimise recruitment workflows and processes to improve efficiency and user experience.
• Support system testing, upgrades, new functionality and the implementation of system changes.
• Maintain system guidance, training materials and user documentation.
• Champion the effective use of ICIMS, ensuring it is embedded as the central recruitment system across the business.

System Support & Continuous Improvement

• Identify opportunities to improve how recruitment systems are used across the Talent Acquisition team.
• Work with stakeholders to understand system requirements and translate these into practical solutions.
• Support the introduction of new recruitment technology and enhancements to existing systems.
• Monitor system functionality and user experience, proactively identifying areas for improvement.
• Ensure recruitment systems are being used consistently and in line with agreed processes.
• Build strong working relationships with IT, system providers and internal stakeholders to ensure effective system support.

Data & Reporting Administration

• Produce and maintain regular recruitment reports and dashboards.
• Support ad-hoc reporting requests from the Talent Acquisition team and senior stakeholders.
• Carry out routine data-quality checks to ensure recruitment records are accurate and complete.
• Support the consistent recording and maintenance of recruitment information within ICIMS.
• Assist with data protection, retention and information governance requirements.

Talent Acquisition Support

• Support recruitment campaigns and high-volume recruitment activity through effective system configuration and administration.
• Work with recruiters and hiring managers to ensure they are confident and competent in using recruitment systems.
• Provide practical system support to help the Talent Acquisition team deliver an efficient recruitment service.

Key Skills & Experience

• Previous experience administering and maintaining Applicant Tracking Systems (ATS), ideally ICIMS.

• Strong understanding of ATS configuration, including workflows, user permissions, recruitment templates and system functionality.

• Experience managing system users, access levels and permissions.

• Experience troubleshooting system issues and working with IT teams or external system providers.

• Experience supporting system enhancements, testing, upgrades and configuration changes.

• Ability to identify opportunities to improve systems, processes and user experience.

• Confident providing system guidance, training and support to non-technical users.

• Strong organisational skills, attention to detail and the ability to manage competing priorities.

• Good communication and stakeholder management skills.

• Working knowledge of Excel and experience producing basic reports and management information.

Desirable Experience

• Hands-on experience administering and developing ICIMS.

• Experience supporting ATS implementations or system migrations.

• Experience working with other HR or recruitment technology platforms.

• Experience developing recruitment dashboards, ideally using Power BI.

• Understanding of recruitment processes and the candidate lifecycle.

• Knowledge of GDPR and recruitment data protection requirements.

If you're passionate about recruitment technology, enjoy getting the best out of systems and have a natural ability to solve problems and improve processes, we'd love to hear from you. Apply today and join our Talent Acquisition team.

You'll bring proven experience administering recruitment or HR systems, with the confidence to manage system configuration, support users and identify opportunities for continuous improvement.