Senior Customer Service Administrator

Senior Customer Service Administrator
Location: Remote
Contract Type: Temporary (12 months)
Hourly Rate: 21.10
Working Pattern: Full Time (37.5 hours per week) Mon - Thur: 8:30 -17:00, Fri: 8:30-16:30

About the Role:
Our client is seeking a Senior Customer Service Administrator to join their collaborative team in the life sciences industry. The successful candidate will play a pivotal role in managing customer relationships and ensuring the delivery of exceptional service. This position involves processing orders and contracts, handling tenders and quotations, and coordinating shipments while maintaining high standards of accuracy.

In this multifaceted role, the Senior Customer Service Administrator will serve as a key liaison between customers, sales teams, and internal departments. The individual will manage complex administrative processes, contributing to continuous improvement initiatives and impacting the organisation's ability to deliver critical scientific solutions worldwide.

Key Responsibilities:

• Manage customer relationships, providing exceptional service and support.
• Process orders and contracts efficiently, ensuring timely and accurate execution.
• Handle tenders and quotations in accordance with organisational standards.
• Coordinate shipments and maintain necessary documentation to facilitate logistics.
• Collaborate across teams to ensure seamless service delivery and customer satisfaction.
• Contribute to process improvement initiatives and document management.
• Uphold compliance with GMP, ISO standards, and quality systems.

Requirements:

• A minimum of 2 years of customer service or administrative experience in a similar role is required.
• Preferred fields of study include business administration, science, or a related discipline.
• Relevant professional certifications are beneficial.
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) is essential.
• Experience with ERP systems (such as SAP, QAD) and CRM platforms (such as Salesforce) is required.
• Excellent written and verbal communication skills, with fluency in English.
• Proven ability to manage multiple priorities and meet deadlines effectively.
• Strong attention to detail and a commitment to accuracy in all tasks.
• Experience with tender/bid documentation and contract administration is preferred.
• Knowledge of GMP, ISO standards, and quality systems is advantageous.
• Ability to work independently while collaborating effectively within a team environment.
• Experience in the pharmaceutical, healthcare, or scientific industries is beneficial.
• Strong problem-solving skills and a process improvement mindset are highly desirable.
• Excellent organisational and time management abilities, with adaptability to changing business needs and priorities.
• A professional approach with a strong customer-service orientation is essential.

Application Process:
Interested candidates are encouraged to apply as soon as possible. This is a unique opportunity to contribute to the mission of improving global health, safety, and cleanliness through exceptional customer service and administrative excellence. Apply today!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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