Job Description
Customer Service Administrator
Glasgow 16.00 per hour 12-Month Temporary Contract
We're recruiting for a Customer Service Administrator to join a large, well-established organisation in Glasgow. This is an excellent opportunity for someone who enjoys administration, problem-solving and delivering a high standard of customer service within a busy operational environment.
This is a predominantly administration-based role with occasional customer contact. You'll be responsible for handling customer requests, reviewing documentation, updating records and supporting a range of operational processes.
Following a comprehensive training programme, hybrid working will be available.
Key Responsibilities
Processing customer requests and ensuring records are updated accurately and efficiently.
Reviewing customer information and documentation to ensure all requirements have been met.
Managing a variety of work queues, customer requests and shared inboxes.
Communicating with customers where necessary to obtain information or provide updates.
Taking ownership of queries from receipt through to resolution.
Supporting the delivery of an excellent customer experience throughout the customer journey.
Maintaining a high level of accuracy when handling data and sensitive information.
Working within established policies, procedures and compliance frameworks.
Identifying and escalating any potential issues or risks where appropriate.
Collaborating with colleagues to achieve team objectives and service level agreements.
About You
We're looking for candidates who are motivated, organised and keen to learn.
You'll ideally have:
Previous administration, customer service or contact centre experience.
Strong attention to detail and accuracy.
Excellent communication skills, both written and verbal.
Good organisational and time management skills.
Confidence using multiple systems and managing a varied workload.
A proactive and positive approach to work.
Desirable, but not essential:
Experience working in a regulated environment.
Previous experience within financial services, insurance or professional services.
Experience handling customer documentation or verification processes.
Exposure to risk, compliance or quality-checking activities.
What's On Offer?
16.00 per hour.
12-month temporary assignment.
Potential opportunity for contract extension or permanent opportunities.
Full training provided.
Initial training period of approximately 4 to 8 weeks in the Glasgow office.
Hybrid working available following successful completion of training, with 2 days in the office and 3 days working from home.
Supportive team environment with ongoing development opportunities.
This role would suit administrators, customer service professionals, operations assistants, claims handlers, coordinators and contact centre advisers looking to develop their experience within a professional and highly structured environment.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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