Customer Service Representative

Customer Service Representative

Location: High Wycombe
Salary: 28,000 - 30,000 per annum
Hours: Monday to Friday, 9:00am - 5:30pm
Working Pattern: Office-based during probation, hybrid working available 1 day a week following successful completion of probation
Driving Licence: Ideally a driver due to office location and commuting requirements

About the Role

We are currently recruiting for a Customer Service Representative to join a growing and supportive customer service team. This is an excellent opportunity for someone who enjoys building relationships, providing outstanding customer service, and working within a fast-paced, international business environment.

This role is heavily focused on customer communication, managing customer enquiries, processing orders, and ensuring an exceptional customer experience from initial enquiry through to delivery. Full training and a comprehensive 6-week onboarding programme will be provided to ensure you are fully equipped for success.

Key Responsibilities

• Manage customer enquiries primarily via email, providing timely and professional responses.
• Process customer orders, quotations, returns, and other account-related requests accurately.
• Build and maintain strong relationships with customers, ensuring a high level of satisfaction.
• Investigate and resolve customer issues efficiently and professionally.
• Monitor customer orders and provide updates on delivery times and product availability.
• Liaise with internal departments to ensure customer requirements are met.
• Support customers with product information and general account queries.
• Proactively identify opportunities to enhance the customer experience.
• Ensure all customer records and transactions are maintained accurately within company systems.
• Work collaboratively with colleagues across multiple teams to provide exceptional service.

What We're Looking For

• Previous experience within a customer service, customer support, sales support, or administration role.
• Strong written communication skills, with confidence managing a high volume of email correspondence.
• Excellent attention to detail and organisational skills.
• Ability to prioritise workload and manage multiple tasks simultaneously.
• Confident using Microsoft Office and CRM systems.
• A positive, proactive, and customer-focused approach.
• Strong problem-solving abilities.
• Experience working in a fast-paced environment would be advantageous.
• A full UK driving licence and access to a vehicle is preferred.

Benefits

• Comprehensive 6-week onboarding and training programme
• 25 days annual leave plus bank holidays
• Additional annual leave entitlement with length of service
• Enhanced pension scheme
• Enhanced sick pay
• Free on-site parking
• Life assurance
• Employee Assistance Programme (EAP)
• Health Cash Plan
• Employee recognition programme
• Ongoing training and development opportunities
• Family-friendly policies
• Annual performance reviews
• Referral bonus scheme

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.