Membership and Customer Service Administrator

Membership and Customer Service Administrator

Merrifield Consultants is delighted to be recruiting a Membership and Customer Service Administrator for an international membership organisation.

This is a two day a week position within the membership team. You will answer member enquiries, maintain the membership database, process applications and payments, and provide administrative support for renewals and events.

Salary: 30,600 pro rata
Contract: Permanent, part time
Hours: Wednesdays and Thursdays, 9.30am to 5.30pm
Location: London
Hybrid working

Main responsibilities

• Member enquiries: Answer telephone and email queries about membership, events and payments.
• Database administration: Update membership records, correct incomplete information, remove duplicate accounts and carry out regular data checks.
• Applications and payments: Process membership applications and payments accurately.
• Renewals: Check member information, prepare renewal communications and respond to queries.
• Events: Prepare invitations, manage registrations and answer attendee enquiries.
• Reports and services: Produce reports and contact lists, and provide members with information about relevant products and services.

About you
We are looking for someone with previous customer service experience who is confident dealing with enquiries by telephone and email.

• You will need experience using a database or CRM system and a good working knowledge of Microsoft Office. You should be able to plan your workload, meet deadlines and handle detailed information accurately.
• Experience within a membership organisation or business to business setting would be useful. Advanced Excel skills and experience supporting direct marketing activity would also be helpful.

If you are interested, please apply. For further information about the role, contact Merrifield Consultants.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.