Account Manager - Gateshead - Permanent

Account Manager Gateshead Permanent
Hours: Monday to Thursday, 12:20pm - 8:00pm Friday, 12:20pm - 6:00pm (36-hour working week)
Salary: 27,000 - 30,000 DOE + Quarterly Bonus + Profit Share + Outstanding Benefits

Are you an experienced Account Manager who enjoys building long-term customer relationships, developing existing accounts and identifying opportunities for growth?

We're partnering with a highly respected global manufacturing and technology business to recruit an Account Manager to join their established commercial team. This is an excellent opportunity to join a secure, people-focused organisation with an outstanding reputation for investing in its employees and offering genuine long-term career progression.

This isn't a cold-calling sales role. Instead, you'll inherit and grow an established portfolio of customers, becoming their trusted point of contact while helping them maximise value across a broad range of products and services.

What's on Offer

• 27,000 - 30,000 salary (DOE) + Quarterly company performance bonus
• Profit share bonus scheme
• 36-hour working week
• working from home on Fridays once fully trained
• Free on-site parking
• 25 days annual leave plus bank holidays, Option to purchase additional annual leave, Additional holiday, entitlement with length of service, Enhanced company pension contribution, Life assurance, Health Cash Plan covering dental, optical and therapies, Employee Assistance Programme, 24/7 GP access, Share incentive scheme, Cycle to Work scheme, Employee discount platform, Long service awards

The Opportunity

You'll take ownership of an established portfolio of customer accounts, ensuring they receive outstanding service while identifying opportunities to develop and grow existing business. This is a relationship-led role where you'll become a trusted advisor to your customers, creating account growth plans, managing opportunities through CRM and working collaboratively with technical, operations and commercial teams to deliver excellent customer outcomes.

Alongside managing existing accounts, you'll proactively identify and qualify new business opportunities within your territory, supporting wider business development activity and helping to expand the customer base within key market sectors. You'll manage the full sales cycle from initial enquiry through to quotation, negotiation and successful completion.

Key Responsibilities

• Manage and develop a portfolio of existing customer accounts, building trusted, long-term relationships.
• Act as the primary point of contact for customers, delivering an exceptional customer experience.
• Identify and maximise opportunities to grow existing accounts through cross-selling, upselling and introducing new products and services.
• Generate and qualify new business opportunities to support continued sales growth.
• Develop and implement account plans to increase customer retention and long-term account value.
• Manage opportunities through the full sales cycle, from lead generation and enquiry through to quotation, negotiation and successful completion.
• Prepare quotations, commercial proposals and support tender submissions where required.
• Maintain accurate CRM records, sales forecasts and pipeline updates.
• Provide customers with product guidance and technical information, working closely with specialist colleagues where required.
• Build productive relationships with distributors and collaborate closely with technical, operations and customer support teams.
• Monitor account performance, analyse customer trends and share insights to drive continuous improvement.

You'll ideally have:

• Previous experience in an Account Manager, Customer Success, Client Relationship, Internal Sales or Business Development role.
• A proven track record of managing and developing existing customer accounts while identifying opportunities for growth.
• Experience managing a sales pipeline and CRM system from enquiry through to order completion.
• Excellent communication and relationship-building skills, with confidence communicating via telephone, video calls and email.
• Strong organisational and planning skills with the ability to manage multiple priorities.
• Good IT skills, including Microsoft Office and CRM systems (Dynamics CRM experience would be advantageous).

Why Join?

This organisation has built an excellent reputation for creating a positive, supportive culture where employees are genuinely valued. With low staff turnover, structured career development, hybrid working, and an exceptional benefits package, this is a fantastic opportunity to build a long-term career with a business that genuinely invests in its people.

If you require any reasonable adjustments at any stage of the application or interview process, please let us know and we'll do our best to support you. Due to the high volume of applications received, we regret that we are unable to provide individual feedback. Candidates who have been shortlisted will be contacted directly.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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