Job Description
Account Manager Hitchin £35k-£40k OTE £40k-£45k
We are looking for an Account Manager to join an exciting, growing business based in Hitchin.
As Account Manager, you will take ownership of an established client base - managing ongoing needs, growing spend, and making sure they never feel the need to look elsewhere. This is a relationship-first role, with sales as the natural outcome. The company s strongest client relationships haven t been built on quick wins, but over years. Their reviews say it all - it s the individuals who are remembered, not just the brand. They are looking for someone who builds trust, sweats the detail, and makes clients feel genuinely valued.
There s no cold calling here. You ll be working with warm, engaged customers - strengthening relationships, spotting opportunities to add value, and staying one step ahead. You ll also take ownership of issues when they arise, turning challenges into moments that build even greater loyalty.
What s in it for you?
Salary: £35k - £40k (OTE: £40k - £45k)
25 days holiday plus bank holidays
Staff discounts
Clear progression pathway
Regular recognition
Hours: Monday to Friday, 9am-5:30pm
Key responsibilities:
Own and manage a portfolio of existing accounts across the business - becoming their go-to person for everything
Make proactive outreach calls and emails
Identify seasonal upsell opportunities
Re-engage with lapsed customers
Work closely with internal teams to ensure approvals and manage timelines
Handle complaints and issues personally - resolving in a way that strengthens the relationship
Collaborate with the Sales Administrator and sales team to ensure seamless customer handovers
What the employer is looking for:
Minimum 2 years experience managing B2B accounts, ideally within a product-based environment rather than services
A natural relationship builder
Confident and professional communicator, both over the phone and email
Highly organised with strong attention to detail
Proactive approach
Strong listener
HubSpot or Sage experience would be beneficial
This role is fully office-based but with a view of offering one day WFH following a successful probation period.
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.
Job Ref:
