Role Overview This is a 12-month fixed term contract. This is an opportunity to play a central role in ensuring Nest's pension scheme continues to deliver a reliable, high-quality service for millions of customers. As Service Delivery Manager, you'll work at the heart of a complex outsourced operational environment, using insight, assurance and stakeholder management to make sure service performance remains strong and customer outcomes stay front and centre. You'll join a collaborative Service Delivery team with real influence across Nest and its Scheme Administrator, helping to resolve issues, identify improvements and shape operational change. It's a role for someone who enjoys combining analytical thinking with relationship management, and who wants to make a tangible difference to the quality, resilience and effectiveness of a nationally important pension service. The minimum criteria for this role are: Operational service management, experience overseeing...

Service Delivery Manager - HEMS Location: Oxford Contract: Permanent Hours: 37.5 hours per week, Monday-Friday The Role We are seeking an experienced Service Delivery Manager to lead the delivery of civil helicopter maintenance programmes, with a primary focus on Helicopter Emergency Medical Services (HEMS), Private & Business Aviation and National Resilience programmes. The role will have end-to-end responsibility for ensuring maintenance contracts are delivered to schedule, cost, quality and contractual KPIs, coordinating technical, operational and commercial functions throughout each maintenance programme. Key Responsibilities Lead the end-to-end delivery of civil helicopter maintenance projects, including base and off-site maintenance inputs. Manage project budgets, man-hours, materials, commitments and forecasts against agreed baselines. Monitor live operational data, KPIs and daily progress, identifying and resolving risks, bottlenecks and...

Location: Belfast, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. Thales currently have an opportunity for a Service Delivery Manager (SDM), based out of our Belfast site. Service Delivery Managers are responsible for managing and delivery of Service-related Programmes and work packages into key customers. These services range from providing Software and Hardware upgrades to Customers, providing Spares and Repairs, to the provision of an overarching support capability. The SDM plays a vital role in developing the business as a long-term progressive service provider, building strong...

Service Delivery Manager Location: East Hertfordshire, SG9 9ER Pay: 44,727 Annually, plus Veolia benefits Hours: 45 hours per week, plus Saturday working following Bank Holidays What we can offer you; 25 days of annual leave Access to our people's pension scheme. Free physiotherapy service. Discounts on everything from groceries to well known retailers. Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to. 24 hour access to a virtual GP, 365 days a year, for you and family members in your household. Ongoing training and development opportunities, allowing you to reach your full potential. Stream - Employee financial well-being support: early access to your earned pay, savings, budgeting, financial coaching & rewards. When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a...

Operations Manager / Service Delivery Manager Lead high-performing operational teams, develop managers and turn performance insight into measurable service improvement. This senior leadership opportunity offers meaningful operational impact within a major transformation programme, with hybrid and flexible working supported. If you’ve also worked in the following roles, we’d also like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager This role is officially known within the organisation as a Delivery & Performance Lead Successful candidates can expect a strong benefits package, including a £16,393 employer pension contribution, 28.5 days’ annual leave, enhanced family leave and up to three paid volunteering days each year.   SALARY: £56,587 per annum...

Operations Manager / Service Delivery Manager Lead high-performing operational teams, develop managers and turn performance insight into measurable service improvement. This senior leadership opportunity offers meaningful operational impact within a major transformation programme, with hybrid and flexible working supported. If you’ve also worked in the following roles, we’d also like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager This role is officially known within the organisation as a Delivery & Performance Lead Successful candidates can expect a strong benefits package, including a £16,393 employer pension contribution, 28.5 days’ annual leave, enhanced family leave and up to three paid volunteering days each year.   SALARY: £56,587 per annum...

Operations Manager / Service Delivery Manager Lead high-performing operational teams, develop managers and turn performance insight into measurable service improvement. This senior leadership opportunity offers meaningful operational impact within a major transformation programme, with hybrid and flexible working supported. If you’ve also worked in the following roles, we’d also like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager This role is officially known within the organisation as a Delivery & Performance Lead Successful candidates can expect a strong benefits package, including a £16,393 employer pension contribution, 28.5 days’ annual leave, enhanced family leave and up to three paid volunteering days each year.   SALARY: £56,587 per annum...

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: As a Service Delivery Manager, you’ll play a key role in shaping, leading, and continuously improving service delivery. You’ll be responsible for ensuring services are delivered efficiently, consistently, and in line with agreed KPIs and SLAs, while supporting business growth and maintaining strong customer relationships. This role sits within an expanding team and offers the opportunity to influence service management practices, work across multiple contracts and geographies, and help mature service processes...

Accountabilities Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities. Creating & executing appropriate plans in line with the relevant HR policies where necessary. Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's. Optimising clearance opportunities whilst maintaining quality and protecting the customer journey. Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams...

This role is based in Leeds, West Yorkshire and will offer Hybrid working on completion of probation period. You must have the Right to Work in the UK to be considered for this role. Accountabilities: Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities. Creating & executing appropriate plans in line with the relevant HR policies where necessary Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's. Optimising clearance opportunities whilst maintaining quality...

Location: Crawley, United Kingdom Thales is a global technology leader with more than 83,000 employees on five continents. With over 7,500 people in the UK, operating across defence, space, aerospace, and digital security, we help build a future we can all trust. Thales supports the security and stability of our nation by providing extraordinary technology to our customers, as well as delivering social value to the UK with our products and services. This role is a Principal Applications Engineer position within Thales UK’s engineering tooling team, focused on modernising and migrating the company’s engineering environments to a cloud-based Azure platform while maintaining existing toolsets and supporting engineering users throughout the transition. Location(s):   Crawley or Reading or Cheadle or Bristol or Glasgow or any other Thales site in the UK Role purpose and context: Thales is transforming how it delivers tools to its engineers by building the next...

Are you a hands-on technical leader who enjoys guiding teams through complex, mission-critical environments while still shaping the technical direction? Do you want your work to directly support national security outcomes? As a Team Lead, you'll play a key specialist role within our Aerospace, Defence and Security account. This role blends functional team leadership with technical architecture responsibilities, sitting at the heart of our DevOps delivery. You'll lead a skilled, multi-supplier delivery team, providing technical direction, prioritisation and support to ensure outcomes are delivered effectively and in line with customer methodologies. You'll act as a bridge between internal teams, customers and third-party partners, helping to balance risk, improve service quality and maintain system stability in a highly secure environment. This is a role for someone who enjoys influencing decisions, driving continuous improvement and working closely with stakeholders to...

IT Service Manager A strong opportunity for an experienced IT service management professional and people leader to shape customer-focused IT services, build trusted stakeholder relationships and lead continuous service improvement across a complex organisation. If you’ve also worked in the following roles, we’d also like to hear from you: IT Service Delivery Manager, Service Delivery Manager, IT Business Relationship Manager, IT Business Partner, Service Management Lead, ITSM Lead, IT Operations Manager, Technology Service Manager This role is officially known in the organisation as an IT Customer Service Manager Successful candidates can expect a Civil Service Pension with an employer contribution of 28.97%.   SALARY: £47,084 per annum  + Generous Benefits (see below) LOCATION : (Hybrid) Nottingham, East Midlands JOB TYPE: Full-Time / Part-Time, Permanent WORKING HOURS: Flexible working, Full-time, Job share,...

Property Partner (Housing) Location: Bristol Salary: £54,495 per annum Contract: Permanent Hours: Full-time Monday to Friday Working Pattern: Predominantly remote, with office or site attendance as required. Attendance will not normally exceed two days per week, and some weeks may not require any on-site attendance. The Role We are recruiting for an experienced MRICS-qualified Senior Property Asset Manager to join an established public-sector organisation, providing strategic property advice and delivering effective solutions across a large operational estate This is an exciting senior opportunity for a property professional with significant experience of proactive estate and asset management within a large, complex organisation. You will provide strategic property advice and support the effective management of a substantial operational property portfolio. Acting as the strategic link between the organisation s property function and the services...

LAB. is looking for an experienced and commercially driven HVAC Project Manager to join an established project management team. With over 30 years of trading history, my client is a financially secure, well-established and ambitious business delivering high-quality air conditioning, refrigeration and mechanical solutions to blue-chip clients across the UK. Their work spans the commercial, retail, healthcare, education and hospitality sectors, ranging from individual HVAC projects through to complex, large-scale commercial installations. This is a senior role for someone who wants genuine responsibility and autonomy. You will take ownership of projects from tender and pre-construction through procurement, delivery, commercial management, commissioning and final handover. For the right person, this is an opportunity to join a successful business that rewards performance and gives its Project Managers the opportunity to directly share in the company's success. The Role...

Are you a highly organised planner who thrives in a fast-paced environment? We're looking for a Planner to join our team on a 12-month fixed-term contract, playing a vital role in ensuring operational works are delivered efficiently, safely, and in line with contractual commitments. This is an excellent opportunity to join a supportive team where your planning expertise will directly contribute to the successful delivery of essential utility and infrastructure projects. As a Planner, you will be responsible for coordinating and scheduling works to ensure contractual service level agreements are achieved while maximising workforce efficiency. Working closely with operational teams, supervisors, clients, and customers, you will allocate work, monitor progress, manage backlogs, and ensure all required permits and notices are obtained and maintained. You will provide accurate information to field teams, respond to client requests, resolve planning issues, and keep relevant systems...