Housing Complaints Officer Hybrid Working Full Time Temporary Contract The Role We are working with a forward-thinking Local Authority in Surrey seeking an experienced Housing Complaints Officer to join their housing services team. You will manage complaints from initial receipt through to resolution, ensuring residents receive timely, professional, and effective outcomes while helping to drive service improvements. Key Responsibilities Manage and investigate housing complaints. Draft clear and professional complaint responses. Liaise with residents, contractors, and internal teams. Ensure complaints are handled within agreed timescales. Support Housing Ombudsman enquiries and investigations. Identify trends and recommend service improvements. About You Experience handling complaints within housing, local government, or a customer-focused environment. Strong investigation and problem-solving skills. Excellent written and verbal communication skills. Ability to...

4Recruitment Services are seeking a Housing Complaints Officer to join a Housing Services team in Addlestone, Surrey. PURPOSE OF THE ROLE: To coordinate and manage complaints relating to Housing Services in accordance with the Housing Ombudsman Complaint Handling Code. To support fair and thorough complaint investigations, ensuring compliance and timely resolution. To help identify learning from complaints and contribute to continuous improvement to Housing Services. Initially, this role will be based at the Civic Centre in Addlestone, five days a week. Subject to completion of training and induction, there may be the option to work from home for up to two days a week. DUTIES & RESPONSIBILITIES INCLUDE: Manage and acknowledge housing complaints, ensuring accurate records are maintained on the case management system. Coordinate complaints from initial receipt through to resolution, supporting Stage 1 and Stage 2 investigations and drafting responses where...

Job Title: Complaints Officer - 12-month fixed term contract Location: Flexible - able to travel within our operating region Salary: £31,619 per annum Job type: 12-month fixed term contract, Full Time. 37 hours per week. Closing Date: 28th October 2026. Do you have experience in managing customer complaints and enjoy going that extra mile to get the right outcome, if so why not consider joining our Complaints Team? As our Complaints Officer, you will evaluate, classify and record complaints received from customers. You will also act as that central point of contact for customers and will provide support, advice and guidance to colleagues. You will need excellent written and verbal communication skills to keep the customer informed, including writing formal complaint response letters. You'll be organised and effectively manage your case load and commitments to ensure timely resolution and pro-active customer communication. You'll work closely with...

Our Vacancy We have an exciting opportunity for a Complaints Officer to join our Contracts and Compliance Team. This role plays a vital part in ensuring our customers receive a high-quality service by managing complaints, resolving enquiries, and providing essential administrative support across our repairs and maintenance functions. As a key point of contact for customers, contractors and colleagues, you'll help deliver positive outcomes, maintain accurate records, and support continuous service improvement through customer feedback and effective communication. What you'll do As our Complaints Officer, you'll be the first point of contact for complaints and escalations, working closely with customers, contractors and internal teams to resolve issues efficiently and professionally. You'll investigate and respond to complaints, produce clear written correspondence, maintain accurate audit trails, and ensure customer contact is achieved within agreed timescales. You'll...

Customer Relations Officer and Complaints Handler Salary: £29,000 £35,000 per annum Start Date : ASAP Location: Central Bristol About Us This role works across both our Kings Court Trust and Title Research brands. At Kings Court Trust, we specialise in estate administration, helping families navigate the complexities of dealing with a loved one s estate. Since our founding in 2002, we have remained dedicated to providing a straightforward, supportive and transparent service that puts families first. We also work closely with a network of professional partners, including Will Writers, Financial Advisers, Funeral Directors and Solicitors. Title Research is one of the leading experts in specialised people tracing and asset repatriation services worldwide, with a reputation for quality developed over 50 years. Our Vision To be the trusted provider that every bereaved family turns to for expert guidance and peace of mind. What You ll Be Doing: Taking...

Travel Assistance Officer Connect2Luton are excited to recruit a Travel Assistance Officer paying 20.96 per hour on behalf of Luton Borough Council. Main purpose of position Working in the Travel services team, alongside with a team of Travel Options Officers and ensuring travel arrangements are provided safely, effectively and in line with statutory guidance. Supporting families, schools, transport providers and partner agencies, you will oversee assessments, appeals, travel planning and budget management, helping to deliver high-quality services that promote independence and value for money. As a Travel Assistance Lead you will be responsible for: Supporting a team of Travel Options Officers. Managing travel assistance eligibility assessments and appeals. Overseeing complex cases, risk assessments and complaints. Planning and coordinating appropriate travel solutions for service users. Managing Personal Travel Budgets and contributing to wider budget...

Project Coordinator Location: Hounslow, West London Salary: 15.00 per hour Job Type: Temporary to Permanent Start Date: Immediate Working Pattern: Full-time, Office Based (1 day per week from home available after successful completion of 3-month probation) We are recruiting for an experienced and highly organised Project Coordinator to join a busy team based inHounslow. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, managing multiple priorities, coordinating projects, analysing data, and engaging with stakeholders at all levels. Originally created as an administrative position, this role has evolved into a key project coordination function requiring strong digital skills, exceptional communication abilities, and the confidence to work with senior managers, operational teams, contractors, and clients. The successful candidate will play a vital role in supporting the delivery of electrical and highways-related...

Role: Independent Reviewing Officer/Child Protection Conference Chair Team: Safeguarding & Quality Assurance Team Grade: M4 Connect2Luton are excited to recruit a Independent Reviewing Officer/Child Protection Conference Chair on behalf of Luton Borough Council within their Safeguarding & Quality Assurance Team . Main purpose of position: The Independent Review Officers' (IRO) service is set within the framework of the updated IRO Handbook, linked to revised Care Planning Regulations and Guidance which were introduced in April 2011; The Fostering Services (England) Regulations 2011, The Fostering Services: National Minimum Standards 2011 and The Children Act 1989. Responsibility of the IRO has changed from the management of the Review process to a wider overview of the case including regular monitoring and follow-up between Reviews. The IRO has a key role in relation to the improvement of care planning for children Looked After and for...

Job Title: Housing Co-ordinator Location: Rugeley, Staffordshire Salary: £22,135 per annum Job Type: Part time, permanent Working Hours: 30 Hours Per Week About Mason Yardley Trust: As a charity, MY Trust is dedicated to making a positive impact on the lives of individuals and families. With roots dating back nearly 700 years, as Sir Josiah Mason Trust and Yardley Great Trust, our legacy is one of compassion, inclusivity, trust and excellence. About the role: Be the named, visible housing management contact for the Hopkins & Sneyd Almshouse Charity, Rugeley, ensuring well-managed accommodation and timely escalation of resident concerns. Main Duties and Responsibilities: Scheme and occupation management: Maintain regular scheme presence proportionate to resident numbers, vulnerability, building complexity and travel; publish contact and cover arrangements. Support the allocation and void process by undertaking viewings, pre-occupation...

We are building a new Combined County Authority for Hampshire and the Solent, bringing together partners across Hampshire, the Isle of Wight, Portsmouth and Southampton to bring investment to the region and to create opportunities for our people, places, communities and businesses. The Role Reporting to the Director of Legal and Governance (Monitoring Officer), you will lead the Authority's legal, information governance and complaints functions and act as Deputy Monitoring Officer. You will enable the Chief Executive, Board members, the Mayor when elected, and colleagues to deliver ambitious programmes through sound, proportionate and practical legal advice. Provide authoritative advice on complex, high-profile matters, balancing pace, delivery and legal risk. Lead multidisciplinary teams and make clear decisions where requirements, accountability or precedent are uncertain. Hold accountability for service performance, people, resources and budgets across Legal...

Turn complaints into better homes and better service As a Customer Experience Officer, you will be the first point of contact for complaints and compliments across our Housing Service. You will listen, investigate fairly, and make sure every customer knows where they stand. This is a role with real responsibility. You will decide whether a complaint is upheld, explain that decision clearly, and agree compensation where the service has fallen short. What you'll do Log, record and coordinate all complaints and service issues so every case is accurate and up to date Keep customers informed at every stage of the complaints process Work with colleagues across Housing to investigate complaints thoroughly Decide whether complaints are upheld and explain the reasons to customers and managers Investigate compensation claims and agree discretionary payments for service failures, in line with policy Track agreed resolutions and cases in our CRM system, chasing delays...

Client Local authority in Newham Job Title Resident Liaison Officer Pay Rate 300 DAILY UMBRELLA Hours 36 hours Mon to Fri (09:00:AM - 05:00:PM) Duration Initial 3 month contract Location HYBRID WORKING-3 days office based dockside Newham Description OVERALL ROLE PURPOSE: To manage Newham Council's relationships with all residents, both tenants and leaseholders in the delivery of our investment programme of housing refurbishment projects so that the building works are delivered efficiently and to ensure residents are empowered through effective communication, consultation and resident choice so that resident satisfaction is maximised, overseeing and advising constructors and their resident liaison staff in respect of all matters relating to resident consultation and involvement. To undertake all responsibilities listed below: Resident Engagement & Communication Act as the main liaison between residents, contractors, and internal teams...

Customer Liaison Officer Customer Liaison Officer Northallerton 31,238.09 per annum Full-time 37 hours per week / Permanent We have a permanent opportunity for a Customer Liaison Officer to support the Mechanical and Electrical team in delivering our programmes of work to Deliver our planned mechanical and electrical programmes, ensuring individual customer needs are identified and a bespoke service is offered to those requiring it. The Role At Broadacres we rely on our people to make the biggest impact on our communities. If you enjoy variety and working with customers to ensure they receive a great customer experience, then you're right for us. You'll be on hand to liaise with customers affected by any changes, offering practical help to ensure that they can manage with any work completed. With a customer-focused approach, you'll carry out satisfaction surveys, highlighting any continuous areas of improvement to ensure that we always strive for the best. In this...

Resident Insight and Improvement Officer York £19,994.52 per annum Permanent, Part Time (21 hours per week) Please note that we do not currently offer any Tier 2 sponsorship About the role We are seeking a Resident Insight and Improvement Officer to play a key role in ensuring that resident voice and feedback are at the heart of service delivery and continuous improvement across the organisation. The role will analyse and interpret insight from a range of sources, including Tenant Satisfaction Measures (TSMs), complaints learning, engagement activity and customer journey mapping, to identify trends, explore root causes and highlight opportunities to improve the resident experience. Working closely with operational teams, the postholder will support the organisation to learn from resident feedback and complaints by identifying key themes, facilitating discussions with service areas and supporting teams to develop, deliver and monitor meaningful...

We're looking for Leisure Attendant to assist the Sports Centre Manager in the smooth running of the centre, taking charge of the site on a daily basis ensuring it provides excellent customer services whilst ensuring the safety of staff and customers. The Leisure Officer will carry out daily tasks which can range from lifeguarding, general running of reception, membership administration, dealing with customers questions, cleaning and first aid. Job title: Leisure Attendant Job Description: We're looking for Leisure Attendant to assist the Sports Centre Manager in the smooth running of the centre, taking charge of the site on a daily basis ensuring it provides excellent customer services whilst ensuring the safety of staff and customers. The Leisure Officer will carry out daily tasks which can range from lifeguarding, general running of reception, membership administration, dealing with customers questions, cleaning and first aid. Responsibilities The Leisure...

WE RE RECRUITING! Receptionist Location: Corwen Salary: £24,479 per annum (£13.45 per hour) Hours: 35 hours per week Contract: Permanent Probation: 3 months Be the welcoming face of our community! Do you enjoy meeting people, helping others and keeping things organised? SDCP is seeking a friendly, professional and organised Receptionist to welcome visitors and help our busy community centre run smoothly. Your responsibilities will include Welcome visitors and respond to telephone and face-to-face enquiries. Manage bookings and routine administration. Maintain accurate records and handle correspondence. Process payments, receipts and basic cash transactions. Support colleagues, volunteers and community activities. Help keep the Centre safe, welcoming and efficient. What we re looking for Excellent communication and interpersonal skills. Friendly, approachable and professional manner. Good organisational and...

Job Title: Housing Co-ordinator Location: Rugeley, Staffordshire Salary: 22,135 per annum Job Type: Part time, permanent Working Hours: 30 Hours Per Week About Mason Yardley Trust: As a charity, MY Trust is dedicated to making a positive impact on the lives of individuals and families. With roots dating back nearly 700 years, as Sir Josiah Mason Trust and Yardley Great Trust, our legacy is one of compassion, inclusivity, trust and excellence. About the role: Be the named, visible housing management contact for the Hopkins & Sneyd Almshouse Charity, Rugeley, ensuring well-managed accommodation and timely escalation of resident concerns. Main Duties and Responsibilities: Scheme and occupation management: Maintain regular scheme presence proportionate to resident numbers, vulnerability, building complexity and travel; publish contact and cover arrangements. Support the allocation and void process by undertaking viewings, pre-occupation checks,...

Service Charge Officer WD6 (Hybrid Working) £16.58 per hour 36 hours per week (7.2 hours per day, Monday to Friday) Immediate Start Ongoing Temporary Assignment Basic DBS Check Required An exciting opportunity has arisen for an experienced Service Charge Officer to join a large national housing association on an ongoing temporary basis. This is a hybrid role based in WD6, offering the chance to work within a collaborative team focused on delivering an excellent service to residents across a diverse housing portfolio. The Role As a Service Charge Officer, you will play a key role in ensuring accurate, transparent and timely service charge reporting and accounting for residents across all tenures. You will be responsible for responding to enquiries, supporting complaint resolution, maintaining accurate service charge records and working closely with internal teams to deliver a high-quality customer-focused service. Key Responsibilities Handle service...

Job Title Resident Liaison Officer IR35 Status (Inside/Outside attach SDS) PAYE Expected Start Date ASAP Anticipated duration or End Date 6 months - Possibility to be made permanent Hours of work (Please specify) 37 hours Shift Patterns (Please give details) Monday-Friday Flexible Working (Home/Hybrid/Office) Onsite / Hybrid Office Location (If hybrid/Office Based) Coventry Frequency of days in the office 5 days a week Any Specific Days in the office To be confirmed Any additional travel required Travel to sites Overview of the role - Team / Projects / Key challenges The Resident Liaison Officer will work closely with project delivery teams, contractors, Housing Associations (HAs) and site managers, acting as the key point of contact for residents throughout the lifecycle of energy efficiency installations. This is a full RLO role, covering resident engagement, customer service, site coordination, stakeholder...

Temporary Liaison Officer Location: Orkney Travel and Accommodation Provided for Those Working Away We are currently seeking a proactive and relationship-focused Liaison Officer to join a busy project team in Orkney on a temporary basis. This is an excellent opportunity for someone with experience in land liaison, stakeholder engagement, land referencing or a similar role who enjoys building relationships, resolving issues and supporting the successful delivery of projects. Candidates based locally in Orkney are encouraged to apply. We would also welcome applications from candidates living further afield who are happy to work away from home, with travel and accommodation provided. The Role As Liaison Officer, you will act as the key point of contact between the project team and landowners, occupiers and their agents. You will play an important role in maintaining positive relationships, securing necessary consents and ensuring land-related matters are managed efficiently...