Complaints Officer Location : London Bridge Salary : £28,500 to £31,700 Hyde is looking for a Complaints Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Complaints Officer at Hyde, you will manage complaint cases, Housing Ombudsman enquiries and MP enquiries within agreed timescales. You will work closely with customers, colleagues and external stakeholders to support smooth case resolution, keeping customers regularly informed throughout their complaint journey. Key Duties Process, manage, respond to and monitor complaint cases, including Ombudsman and MP enquiries. Provide a responsive, customer-focused frontline service to internal and external customers. Manage and prioritise a busy caseload, ensuring complaints are progressed within agreed timescales. Build strong...

Complaints Officer Location : Chichester Salary : £28,500 to £31,700 Hyde is looking for a Complaints Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Complaints Officer at Hyde, you will manage complaint cases, Housing Ombudsman enquiries and MP enquiries within agreed timescales. You will work closely with customers, colleagues and external stakeholders to support smooth case resolution, keeping customers regularly informed throughout their complaint journey. Key Duties Process, manage, respond to and monitor complaint cases, including Ombudsman and MP enquiries. Provide a responsive, customer-focused frontline service to internal and external customers. Manage and prioritise a busy caseload, ensuring complaints are progressed within agreed timescales. Build strong relationships...

Job Title: Complaints Officer Type: Temporary until end of January 2027 Location: Taunton Salary: £269.23 paye - £370 umb per day Hours: 37 BRC are working closely with a local authority to recruit an Complaints Officer (Inclusion Lead) to manage and resolve Stage 1 SEND complaints, ensuring concerns are handled promptly, fairly and in line with statutory guidance, local policies and best practice. This role will work collaboratively with families, schools and professionals to seek early resolution of complaints, identify learning and contribute to improved outcomes and experiences for children and young people with SEND. This role involves leading on the management and investigation of Stage 1 SEND complaints, ensuring responses are accurate, professional and delivered within agreed timescales. Duties: Manage and coordinate Stage 1 SEND complaints from acknowledgement through to resolution. Investigate complaints by gathering and reviewing...

Complaints Officer London 12.98 - 14.42 per hour Hybrid - 3 days office / 2 days home We're looking for an experienced Complaints Officer to join a busy financial services team in London. This is an email-based role, so you'll need previous experience handling complaints within a regulated environment, ideally within financial services or another highly regulated industry. You'll be responsible for reviewing and responding to customer complaints, investigating the issues raised and making sure each case is handled fairly, accurately and within the required regulatory timescales. What you'll be doing Managing customer complaints received via email Investigating complaints and reviewing relevant information Providing clear, professional written responses Ensuring complaints are handled in line with regulatory requirements and internal procedures Maintaining accurate records and updating systems Working with internal teams to resolve issues where required Managing your...

Complaints Handler London 14.42 per hour Hybrid - 3 days office / 2 days home We're looking for an experienced Complaints Officer to join a busy financial services team in London. This is an email-based role, so you'll need previous experience handling complaints within a regulated environment, ideally within financial services or another highly regulated industry. You'll be responsible for reviewing and responding to customer complaints, investigating the issues raised and making sure each case is handled fairly, accurately and within the required regulatory timescales. What you'll be doing Managing customer complaints received via email Investigating complaints and reviewing relevant information Providing clear, professional written responses Ensuring complaints are handled in line with regulatory requirements and internal procedures Maintaining accurate records and updating systems Working with internal teams to resolve issues where required Managing your own...

Complaints Team Leader Location: London Salary: 45,000 per annum Contract Type: Temp-to-Perm Hours: Full time, hybrid About the role We're recruiting on behalf of our client, for a Complaints Team Leader to manage and develop a team of Complaints Officers. You'll lead a high-performing team resolving customer complaints, driving process improvements, and delivering excellent customer outcomes in a fast-paced, regulated environment. What you'll be doing: Managing, supporting, and developing a team of Complaints Officers against KPIs and FCA standards Using data and technology to identify trends, improve efficiency, and drive continuous improvement Leading on escalated or high-risk complaints, ensuring high standards of professionalism and judgement Building strong relationships across the business to translate feedback into meaningful change Ensuring robust quality assurance and consistent decision-making across the team Keeping up to date with...

Resident Liaison Officer (RLO) - Temp Contract Location: West Bromwich, West Midlands Start Date: Monday, 28th September 2026 Duration: Temporary (Initially until Friday, 17th October 2026 - potential extension) Payment Method: Umbrella PAYE Sector: Social Housing / Occupied Refurbishment About the Role Are you an experienced Resident Liaison Officer looking for an immediate start in West Bromwich? We are recruiting a customer-focused RLO to join a fast-paced occupied social housing scheme. You will act as the vital bridge between residents, sub-contractors, and site management during ongoing internal and external refurbishment works. This is an immediate temporary assignment starting Monday, 28th September , running initially until 17th October , with the potential for ongoing work across local West Midlands housing stocks. Key Responsibilities First Point of Contact: Act as the primary link between social housing tenants, site management, and...

Private Sector Housing Officer We are seeking an experienced Private Sector Housing Officer to join a local authority on an initial 3-month contract, with the potential for extension. Available on either a full-time or part-time basis, this project-focused role offers hybrid working, with a minimum of two days per week in the office. The successful candidate will be responsible for managing a caseload of housing-related complaints within the private rented sector, working closely with tenants, landlords and other stakeholders to resolve issues and improve housing standards. You will also undertake proactive inspections of Houses in Multiple Occupation (HMOs), ensuring properties meet relevant legislative and regulatory requirements. This is an excellent opportunity for a housing professional who can work independently, manage competing priorities and hit the ground running in a busy environment. Previous experience within Private Sector Housing is essential, along with a...

RM Recruit is working in partnership with our Lambeth based housing client to recruit an experienced Customer Services Officer to join their London Housing Team for a period of 4 months. There is a strong likelihood of this role transitioning into a permanent placement for the right candidate. This is an excellent opportunity for an experienced customer service professional with a strong background in housing and, in particular, housing repairs to join a busy and resident-focused housing service. As Customer Services Officer, you will provide a high-quality, responsive and efficient housing management service to residents and leaseholders. You will act as a key first point of contact for residents, responding to telephone and email enquiries relating to housing management and repairs. You will also provide administrative support to the wider London Housing Team and work closely with colleagues to ensure resident enquiries, repairs and actions are progressed efficiently....

Risk & Assurance Officer Evolution Money Manchester City Centre Full-time Up to £37,000 depending on experience About us Evolution Money is a Certified B Corp with a social purpose. Our mission is to redefine financial inclusion by providing bespoke lending solutions to UK homeowners, empowering individuals and fostering long-term financial well-being for those overlooked by conventional financial institutions. About the team The Compliance, Oversight, Risk and Assurance team ensures the organisation meets regulatory expectations, manages key risks, and maintains strong governance across areas including Compliance Oversight, Outcomes Monitoring, Conduct Risk, Horizon Scanning, Regulatory Liaison, Data Protection, Financial Crime, Regulatory Policy, Governance, Whistleblowing, Complaints, Customer Communications, Consumer Duty reporting, and regulatory permissions. Within the team, Risk & Assurance provides independent challenge and oversight. Assurance...

Stakeholder Engagement Officer London Bridge £44,500 Hyde is looking for a Stakeholder Engagement Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Stakeholder Engagement Officer at Hyde, you will coordinate our engagement with elected representatives, ensuring enquiries from MPs and local authority councillors are managed professionally, consistently and within agreed service standards. You will act as Hyde s central point of accountability for elected representative enquiries, producing high-quality responses, identifying emerging themes and risks, and working with colleagues across the business to protect Hyde s reputation and strengthen external relationships. Key Duties Act as the main point of contact for MP and councillor enquiries, coordinating timely, accurate and professional...

Job Title: Technical Officer (Waste & Recycling) Location: Newham Term: Temp - initially 3 months Rate: 18.92 5 days in the office - No hybrid working Our client is seeking an enthusiastic and proactive Technical Officer to join their Waste & Recycling team. This exciting role is perfect for someone who thrives on variety and enjoys making a difference in waste management and customer service. Key Responsibilities: Administrative Support: Provide vital administrative assistance to the Waste Collections team. Maintain accurate records and databases, ensuring performance information is up to date. Produce insightful reports on waste collections and service performance. Raise purchase orders and process invoices efficiently. Organise and maintain electronic filing systems with precision. Customer Service: Serve as a key point of contact for residents and customers, handling inquiries and complaints with professionalism....

Resident Liaison Officer Contract Type: PAYE Contract Duration: 3 months Location: Nottingham - Site/office based initially, with hybrid working available after training. Travel to project sites will be required. Pay Rate: 16.63- 18.71 per hour Start Date: ASAP Hours: 37 hours per week, Monday-Friday Job Overview: We are looking for an organised and customer-focused Resident Liaison Officer to support the delivery of energy efficiency projects across residential properties. Working closely with project teams, contractors, Housing Associations and site managers, you will act as a key point of contact for residents throughout the delivery of works including insulation, solar panels, heat pumps and other low-carbon heating solutions. This role is more focused on administration, coordination and resident communication than a traditional site-heavy RLO position, although site visits will still be required when needed. You will be responsible for keeping residents...

We're looking for Leisure Attendant to assist the Sports Centre Manager in the smooth running of the centre, taking charge of the site on a daily basis ensuring it provides excellent customer services whilst ensuring the safety of staff and customers. The Leisure Officer will carry out daily tasks which can range from lifeguarding, general running of reception, membership administration, dealing with customers questions, cleaning and first aid. Job title: Leisure Attendant Job Description: We're looking for Leisure Attendant to assist the Sports Centre Manager in the smooth running of the centre, taking charge of the site on a daily basis ensuring it provides excellent customer services whilst ensuring the safety of staff and customers. The Leisure Officer will carry out daily tasks which can range from lifeguarding, general running of reception, membership administration, dealing with customers questions, cleaning and first aid. Responsibilities The Leisure...

Are you passionate about quality, environmental responsibility and continuous improvement, and keen to make a practical difference across a growing business? We are looking for a proactive Quality & Compliance Officer to support the effective operation of our Quality & Environmental Management Systems and help ensure we continue to meet ISO 9001 and ISO 14001 requirements. This is a varied role working with colleagues across the business to support audits, maintain management-system documentation, monitor compliance and identify opportunities to improve processes, reduce risk and strengthen performance. About the Role Reporting to the Operations Director, you will support the maintenance and continual improvement of SLS s Integrated Management System for quality and environmental management. You will work closely with process owners and colleagues across the organisation to support ISO certification requirements, coordinate internal and external audits,...

Family Law Team Leader Salary: 70,000 + bonus scheme Location: Cirencester, Tunbridge Wells, Horsham + hybrid working Our client is a well-established Legal 500 law firm, is seeking a Family Team Leader to provide expert legal advice with professionalism and empathy. Alongside managing a varied caseload, the successful candidate will lead the office team, ensuring high standards of performance, compliance, and client care. This role requires strong leadership, commercial awareness, and a commitment to delivering exceptional legal services. Key Responsibilities Manage a varied Family Law caseload, providing expert advice in line with SRA standards. Deliver professional and compassionate client service through meetings, calls, and video conferences. Draft legal documents, attend hearings, instruct Counsel, and progress matters efficiently. Maintain accurate time recording and manage costs, fees, and funding arrangements. Work with clients and Accounts to...

Family Law Team Leader Salary: 70,000 + bonus scheme Location: Cirencester, Tunbridge Wells, Horsham + hybrid working Our client is a well-established Legal 500 law firm, is seeking a Family Team Leader to provide expert legal advice with professionalism and empathy. Alongside managing a varied caseload, the successful candidate will lead the office team, ensuring high standards of performance, compliance, and client care. This role requires strong leadership, commercial awareness, and a commitment to delivering exceptional legal services. Key Responsibilities Manage a varied Family Law caseload, providing expert advice in line with SRA standards. Deliver professional and compassionate client service through meetings, calls, and video conferences. Draft legal documents, attend hearings, instruct Counsel, and progress matters efficiently. Maintain accurate time recording and manage costs, fees, and funding arrangements. Work with clients and Accounts to manage...

Compliance Officer - Regulation 44 Inspector - Part Time Location: Central Leeds & Lancaster Salary: 22,711 per annum Hours: 20 hours per week, Monday-Friday Contract: Permanent, Part-Time Benefits: Monthly car allowance + mileage/expenses Are you an experienced children's residential care professional with a strong understanding of compliance, safeguarding and the Children's Homes Regulations 2015? We are looking for an experienced Compliance Officer / Regulation 44 Inspector to join a growing children's residential care organisation, carrying out independent Regulation 44 visits across an allocated cluster of homes in Central Leeds and the Lancaster area. This is an excellent opportunity for someone with Registered Manager, regulatory, quality assurance or independent visitor experience who wants to use their expertise to drive continuous improvement and ensure children receive consistently high-quality care. The Role This is a home-based position with regular travel...

Main Purpose of the job: Lettings Officer To provide an effective lettings service for properties managed by Lewisham Council, ensuring properties are advertised and let within target times set and that all statutory requirements are complied with. Work closely with internal and external partners to ensure a high quality, efficient and effective lettings service with minimum of turnaround time Summary of Responsibilities and Personal Duties: Lettings Officer This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in the light of the changing needs of the organisation. 1. Terminate tenancies each week in line with procedures. Anticipate voids wherever possible. 2. Place accurate and good quality adverts for available properties each week within the deadlines provided. 3. Coordinate matches to properties and arrange viewings as soon as the property is safe to view. 4....

Role: Resident Liaison Officer (RLO) Location: Northampton & Kettering (covering social housing sites across both areas) Contract Type: Temporary / Fixed-Term (Immediate Start - March 2027) Sector: Social Housing / Planned Maintenance (Kitchens & Bathrooms) About the Role We are looking for an experienced Resident Liaison Officer (RLO) to manage resident communications on a fast-paced planned maintenance contract across Northampton and Kettering. This role focuses on internal refurbishments ( kitchens and bathrooms ) within occupied social housing properties. You will act as the vital bridge between residents, site management, housing association client teams, and sub-contractors to ensure smooth project delivery, minimal disruption, and high resident satisfaction. Key Responsibilities Resident Communications: Conduct pre-work surveys, deliver consultation packs, and explain work scopes and schedules to residents prior to start dates....