Travel Assistance Officer

Travel Assistance Officer

Connect2Luton are excited to recruit a Travel Assistance Officer paying 20.96 per hour on behalf of Luton Borough Council.

Main purpose of position

Working in the Travel services team, alongside with a team of Travel Options Officers and ensuring travel arrangements are provided safely, effectively and in line with statutory guidance. Supporting

families, schools, transport providers and partner agencies, you will oversee assessments, appeals, travel planning and budget management, helping to deliver high-quality services that promote independence and value for money.

As a Travel Assistance Lead you will be responsible for:

• Supporting a team of Travel Options Officers.
• Managing travel assistance eligibility assessments and appeals.
• Overseeing complex cases, risk assessments and complaints.
• Planning and coordinating appropriate travel solutions for service users.
• Managing Personal Travel Budgets and contributing to wider budget management.
• Maintaining accurate records, reporting and performance information.
• Building strong relationships with families, schools, transport providers and partner agencies.
• Supporting continuous service improvement and compliance with statutory requirements.

Skills and Experience

• Demonstrable leader experience, including staff supervision and budget management.
• Experience of coordination of services.
• Strong negotiation and influencing skills.
• Experience managing complex casework and customer-focused services.
• Ability to analyse data, prepare reports.
• Experience using Microsoft Office and management information systems.
• Understanding importance of home-to-school transport, SEND and/or Adult Social Care transport services.
• Understanding of equality, diversity and inclusion within service delivery.
• Excellent organisational, communication and problem-solving skills.

Additional Requirements

• Willingness to undertake relevant training, including Safeguarding and GDPR.
• Ability to attend meetings outside normal office hours when required.
• Ability to travel across the Borough and wider region.

About Us

Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract and interim roles at the Council.

We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.

Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.