Axis CLC
Dartford, UK
We are looking for an organised and customer-focused Administrator to join our Repairs & Maintenance team, supporting the delivery of services to housing association and local authority residents. Supporting on our contract with Dartford, you will help coordinate reactive, planned and disrepair works across a large housing portfolio. This role plays a key part in ensuring repairs are processed efficiently, residents are kept informed and records are maintained accurately. What You ll Do Handle incoming calls from residents, providing clear and professional updates on repair works. Raise, process and schedule repair orders using company systems, ensuring accuracy for invoicing and reporting. Maintain accurate records, job notes and audit trails. Review supervisor and operative reports and take appropriate follow-up action. Resolve queries and minor complaints at first point of contact. Monitor shared inboxes, logs and variation requests. Liaise with...
