ASC Connections
Dunswell, Hull, UK
A growing, forward-thinking manufacturing business is looking to appoint an Customer Service Advisor to support its customer and production operations. This is a varied, hands-on position sitting at the heart of the business, where you will act as the key link between customers, production, and logistics. You will be responsible for ensuring orders are processed accurately, production timelines are met, and customers are kept informed every step of the way. Key responsibilities for the Customer Service Advisor include: Manage customer orders from point of receipt through to delivery Liaise with production teams to track progress and manage lead times Keep customers updated on order status, resolving any issues proactively Work closely with logistics providers to coordinate shipments (UK & international) Prepare and check documentation for dispatch and delivery Support purchasing activities and supplier coordination Handle customer enquiries and always provide a...
