Permanent customer service jobs in Telford

27 Oct, 2026

Permanent

Macildowie Recruitment and Retention Cannock, UK

Customer Service Manager Location: Cannock, Staffordshire Salary: Up to £50,000 per annum + Pension Contract: Permanent Hours: 39 hours per week Working Arrangement: Site-based Macildowie are working with this client based in Cannock, Staffordshire , a well-established manufacturing business operating within a fast-paced, quality-driven environment. We are looking for an experienced and commercially aware Customer Service Manager to lead and develop their Customer Service and Despatch functions, ensuring exceptional customer service, operational efficiency and consistently high levels of on-time delivery. This is an excellent opportunity for a hands-on leader who enjoys building strong customer relationships, developing teams and working collaboratively across manufacturing, production and supply chain operations. The Role Reporting into the senior management team, you will take responsibility for ensuring customer requirements are effectively managed,...

AA

01 Nov, 2026

Permanent

Customer Service Advisor

Ardour Associates Ltd Birmingham, UK

Customer Service / Technical Support Advisor Location: Central Birmingham Working Pattern: Hybrid working available Employment Type: Full-time The Opportunity Our client is looking for an experienced Customer Service / Technical Support Advisor to join their growing team based in Central Birmingham. This is a customer-focused role that requires someone who is confident troubleshooting and resolving customer issues over the telephone. You will be speaking directly with customers, understanding the problem they are experiencing, asking the right questions and guiding them through the appropriate steps to reach a resolution. We are looking for someone with previous experience working within a contact centre or customer service environment, ideally in a role involving telephone-based troubleshooting, technical support or problem resolution. You do not necessarily need to come from a highly technical background; however, you must be naturally confident when it comes to...

01 Nov, 2026

Permanent

Customer Service, Transport & Purchasing Administrator

Office Angels Birmingham, UK

Customer Service, Transport & Purchasing Administrator Location: Tyseley, Birmingham Salary: 28,000 Hours: Monday to Friday, 8:00am - 5:00pm (Paid break: 10:00-10:30 Lunch: 13:00-14:00) Our client, a dynamic organisation in the Manufacturing & Production sector, is seeking a motivated and detail-oriented Customer Service, Transport & Purchasing Administrator to join their team in Birmingham. This is an exciting opportunity to play a crucial role in ensuring customer satisfaction and operational efficiency. Key Responsibilities Deliver excellent customer service, handling enquiries by phone and email. Support customers with order, delivery, pricing and invoice queries. Raise and process purchase orders, track deliveries and liaise with suppliers. Maintain stock records, carry out stock counts and investigate discrepancies. Coordinate courier bookings, transport administration and delivery queries. Resolve invoice and pricing issues quickly and...

01 Nov, 2026

Permanent

Customer Service Executive

Wallace Hind Selection LTD Worcester, UK

We're looking for a Customer Service Executive to join a growing industrial supplies business based in Bidford-on-Avon. If you're organised, confident communicating with customers and have an interest in e-commerce, this could be the ideal role for you. You'll be joining a friendly, supportive team, helping to manage online orders and deliver a great customer experience. BASIC SALARY: Up to £26,000 BENEFITS: 22 Days Annual Leave (increasing with service) Pension Annual Performance Bonus Wellbeing Package LOCATION: Office-based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester JOB DESCRIPTION: Customer Service Executive, Customer Service Administrator, E-Commerce Assistant Working closely with our E-Commerce Team Leader, as our Customer Service Executive, you'll support the day-to-day running of our online sales operation, ensuring orders are processed efficiently, customers are kept informed and any...

07 Nov, 2026

Permanent

Apprentice Customer Service Specialist

Marshalls PLC Burton upon Trent, Burton-on-Trent, UK

Apprentice Customer Service Specialist Salary: 16,133 ( 8.50 an hour, rising after Year 1) Site Location: Marley, Burton College Location: Burton and South Derbyshire, Burton Town Centre Campus, Lichfield Street, Burton on Trent, Staffordshire DE14 3RL Ever wondered who is behind the UK's most famous landmarks? From the paving in our city centres to the roofs over our heads, Marshalls plc has been leading the way since the 1890s. We are a FTSE 250 Superbrand, but we do more than just manufacture; we create the foundations of the world around us. Our operations are organised into three distinct divisions: Marshalls Landscape Products, Marshalls Building Products, and Marley Roofing Products. At Marley, innovation has always been at the heart of what we do. From pioneering concrete roof tiles and introducing the UK's first dry-fix roofing system to developing award-winning roof-integrated solar technology, we've consistently led the way in delivering smarter, more...

AC

11 Nov, 2026

Permanent

Customer Service Administrator

ASC Connections Bentley Heath, Solihull B93, UK

Customer Service Administrator Solihull 13.46 per Hour Full-Time Temporary Ongoing An opportunity has arisen for a Customer Service Administrator to join a well-established manufacturer and supplier based in the Solihull area. Working within a busy customer service team, you will be responsible for processing customer orders, coordinating with internal departments, and delivering a high standard of customer support throughout the order journey. This role will suit someone who enjoys working in a fast-paced environment, is highly organised, and is confident communicating with customers, couriers, and internal teams. The position is initially offered on an ongoing temporary basis, with a review in the New Year regarding the possibility of a permanent opportunity. As the Customer Service Administrator, you will be responsible for - Processing customer orders received from the sales team and accurately inputting them onto internal systems Managing customer enquiries via...

01 Nov, 2026

Permanent

Customer Service Executive

Wallace Hind Selection LTD Astwood Bank, Redditch, UK

We're looking for a Customer Service Executive to join a growing industrial supplies business based in Bidford-on-Avon. If you're organised, confident communicating with customers and have an interest in e-commerce, this could be the ideal role for you. You'll be joining a friendly, supportive team, helping to manage online orders and deliver a great customer experience. BASIC SALARY: Up to £26,000 BENEFITS: 22 Days Annual Leave (increasing with service) Pension Annual Performance Bonus Wellbeing Package LOCATION: Office-based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester JOB DESCRIPTION: Customer Service Executive, Customer Service Administrator, E-Commerce Assistant Working closely with our E-Commerce Team Leader, as our Customer Service Executive, you'll support the day-to-day running of our online sales operation, ensuring orders are processed efficiently, customers are kept informed and any...

Al

12 Nov, 2026

Permanent

Senior Customer Service Advisor - 12 Month FTC

Aldi Atherstone CV9, UK

Vacancy Specification We have an exciting opportunity to join our Customer Services Department as a Senior Customer Services Advisor. Reporting to the Customer Service Assistant Manager, the Senior Advisor will take ownership of serious and escalated customer complaints, using sound judgement, knowledge and initiative to deliver fair, accurate and timely outcomes. The role will also provide practical support to Customer Service Advisors and work with internal teams, suppliers, warranty providers and external services to resolve customer issues and identify opportunities for improvement. If you're a hardworking individual that's ready to kick-start your career with an award-winning employer, apply to join today! Your New Role Investigate and resolve complex, serious and escalated complaints in line with departmental procedures and agreed authority levels. Adapt communication to the individual customer while maintaining a professional and consistent Aldi tone....

Al

12 Nov, 2026

Permanent

Senior Customer Service Advisor - 12 Month FTC

Aldi Atherstone CV9, UK

Vacancy Specification We have an exciting opportunity to join our Customer Services Department as a Senior Customer Services Advisor. Reporting to the Customer Service Assistant Manager, the Senior Advisor will take ownership of serious and escalated customer complaints, using sound judgement, knowledge and initiative to deliver fair, accurate and timely outcomes. The role will also provide practical support to Customer Service Advisors and work with internal teams, suppliers, warranty providers and external services to resolve customer issues and identify opportunities for improvement. If you're a hardworking individual that's ready to kick-start your career with an award-winning employer, apply to join today! Your New Role Investigate and resolve complex, serious and escalated complaints in line with departmental procedures and agreed authority levels. Adapt communication to the individual customer while maintaining a professional and consistent Aldi tone....

01 Nov, 2026

Permanent

Customer Service Executive

Wallace Hind Selection LTD Bidford-on-Avon, Alcester B50, UK

We're looking for a Customer Service Executive to join a growing industrial supplies business based in Bidford-on-Avon. If you're organised, confident communicating with customers and have an interest in e-commerce, this could be the ideal role for you. You'll be joining a friendly, supportive team, helping to manage online orders and deliver a great customer experience. BASIC SALARY: Up to £26,000 BENEFITS: 22 Days Annual Leave (increasing with service) Pension Annual Performance Bonus Wellbeing Package LOCATION: Office-based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester JOB DESCRIPTION: Customer Service Executive, Customer Service Administrator, E-Commerce Assistant Working closely with our E-Commerce Team Leader, as our Customer Service Executive, you'll support the day-to-day running of our online sales operation, ensuring orders are processed efficiently, customers are kept informed and any...

01 Nov, 2026

Permanent

Customer Service Executive

Wallace Hind Selection LTD Evesham WR11, UK

We're looking for a Customer Service Executive to join a growing industrial supplies business based in Bidford-on-Avon. If you're organised, confident communicating with customers and have an interest in e-commerce, this could be the ideal role for you. You'll be joining a friendly, supportive team, helping to manage online orders and deliver a great customer experience. BASIC SALARY: Up to £26,000 BENEFITS: 22 Days Annual Leave (increasing with service) Pension Annual Performance Bonus Wellbeing Package LOCATION: Office-based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester JOB DESCRIPTION: Customer Service Executive, Customer Service Administrator, E-Commerce Assistant Working closely with our E-Commerce Team Leader, as our Customer Service Executive, you'll support the day-to-day running of our online sales operation, ensuring orders are processed efficiently, customers are kept informed and any...

01 Nov, 2026

Permanent

Customer Service Advisor - FULL TIME

Adecco Warwick, UK

Job Title: Customer Service Advisor - Full Time / Part Time available Location: Warwick Contract Type: Permanent - 26,576 Are you ready to embark on an exciting journey in the world of finance and insurance? Our client, a prestigious financial institution, is seeking an enthusiastic and dedicated Customer Service Advisor to join their vibrant team in Warwick/ Leamington Spa . If you have a passion for helping customers and want to make a real difference, this opportunity is for you! Why Choose Our Client? At this esteemed organisation, exceptional service is at the heart of everything they do. Their commitment to excellence is matched only by their dedication to fostering a supportive and dynamic work environment. This is a team that values people just as much as numbers! Key Details: Position: Customer Service Advisor Contract Type: Permanent Location: Warwick Working Pattern: In Office: Monday - Thursday; Hybrid: Friday What You'll Do: As a...

01 Nov, 2026

Permanent

Customer Service Executive

Wallace Hind Selection LTD Stratford-upon-Avon CV37, UK

We're looking for a Customer Service Executive to join a growing industrial supplies business based in Bidford-on-Avon. If you're organised, confident communicating with customers and have an interest in e-commerce, this could be the ideal role for you. You'll be joining a friendly, supportive team, helping to manage online orders and deliver a great customer experience. BASIC SALARY: Up to £26,000 BENEFITS: 22 Days Annual Leave (increasing with service) Pension Annual Performance Bonus Wellbeing Package LOCATION: Office-based in Bidford-on-Avon. COMMUTABLE LOCATIONS: Stratford-upon-Avon, Redditch, Evesham, Worcester JOB DESCRIPTION: Customer Service Executive, Customer Service Administrator, E-Commerce Assistant Working closely with our E-Commerce Team Leader, as our Customer Service Executive, you'll support the day-to-day running of our online sales operation, ensuring orders are processed efficiently, customers are kept informed and any...

iR

01 Nov, 2026

Permanent

Customer Service Representative

i2i Recruitment Tewkesbury GL20, UK

Whats In It For You Supportive team environment Opportunity to develop customer service and claims handling skills Exposure to a fast-paced, dynamic working environment Chance to make a real difference to customer satisfaction Must Have's Experience in customer service within hospitality and/or an office, and/or claims handling Excellent communication skills Organised and proactive approach Attention to detail Ability to juggle multiple tasks Experience with CRM systems (Salesforce, Instanda, Xero advantageous) Nice to Have's Knowledge of FCA, PRA, regulatory standards Experience in insurance or financial services Familiarity with health and safety procedures What Will You Be Doing Providing exceptional customer service via email, phone, WhatsApp Handling FNOL claims efficiently, liaising with internal and external stakeholders Updating client documentation and internal records accurately Staying informed...

26 Oct, 2026

Full Time Permanent

Workshop Controller / Workshop Manager

£35,000 - £40,000 yearly

OC Motor Repairs Ltd Telford, UK

Workshop Controller / Workshop Manager Join our team at OC Motor Repairs take ownership of a busy vehicle workshop, controlling workflow, quality and technician performance. This opportunity suits an experienced workshop control or management professional with an automotive technical background, strong leadership and excellent customer service skills. If you’ve also worked in the following roles, we’d also like to hear from you: Workshop Supervisor, Workshop Team Leader, Workshop Operations Manager, Vehicle Workshop Manager, Automotive Workshop Manager, Service Manager, Aftersales Supervisor, Workshop Operations Supervisor SALARY: £35,000 - £40,000 per annum + Bonus +Benefits LOCATION: Telford, Shropshire, West Midlands JOB TYPE: Full-Time, Permanent JOB OVERVIEW A strong opportunity is available to lead workshop performance in a busy vehicle repair environment, where the Workshop Controller / Workshop Manager...

26 Oct, 2026

Full Time Permanent

Bodyshop Manager / Accident Repair Centre Manager

£50,000 - £60,000 yearly

OC Motor Repairs Ltd Telford, UK

Bodyshop Manager / Accident Repair Centre Manager Join our team at OC Motor Repairs and take the lead in a busy accident repair centre where you can make a real impact on performance, service and team success. This is a great opportunity to shape day-to-day operations, motivate a skilled team and help drive high standards across the centre. If you’ve also worked in the following roles, we’d also like to hear from you: Repair Centre Manager, Bodyshop Operations Manager, Bodyshop General Manager, Bodyshop Production Manager, Workshop Manager, Bodyshop Supervisor, Accident Repair Manager, Collision Centre Manager Benefit from a monthly bonus incentive and career progression opportunities SALARY: £50,000 - £60,000 per annum + Bonus + Benefits LOCATION: Telford, Shropshire, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday, 7:00am - 5:30pm JOB OVERVIEW This is an excellent...

MS

13 Nov, 2026

Permanent

Account Manager

Morgan Spencer Telford, UK

Partnerships Associate Remote working (UK based) £28,000 + Comms - 1st year OTE £38,000 Start date Monday 7th December 2026 Experience within Real Estate Sales or Conveyancing is ESSENTIAL for consideration in this role Join a collaborative and ambitious team supporting the growth of referral partnerships within a modern, fast-growing conveyancing business. This role offers an excellent opportunity for a motivated, relationship-driven Partnerships Associate to play a key part in building and nurturing relationships with estate agents and mortgage brokers, helping to drive new business and support continued growth. The business operates nationally and specialises in residential conveyancing, using technology and streamlined processes to improve the experience for clients and referral partners alike. Ongoing growth has created the need for someone who enjoys speaking to people, building long-term partnerships and working towards clear performance targets in a...

VS

08 Nov, 2026

Permanent

Triage and Early Interventions Officer

Victim Support Telford, UK

We have an exciting new opportunity for a Triage & Early Interventions Officer working with older people across Herefordshire and Worcestershire to join the team in the West Mercia region working 22.5 hours a week on a fixed term basis until 1st January 2028. This is a home based role; however travel will be required across the Wes Mercia region to attend Team Days and 121 Meetings. Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you What we offer At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes: Flexible Working Options : Including hybrid working. Generous Annual Leave : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to...

Ep

07 Nov, 2026

Permanent

Account Executive

Everywhen, part of the Ardonagh Group Telford, UK

Are you a motivated and client-focused insurance professional looking to take the next step in your career? We are seeking an experienced Insurance Account Executive to join our growing team and play a pivotal role in developing client relationships, retaining business, and driving new opportunities. In this role, you'll work closely with a niche portfolio of Self-Drive Hire and Motor Trade clients, gaining a deep understanding of their businesses, risks, and insurance needs. You'll design tailored insurance solutions, provide expert advice, and become a trusted partner in helping clients protect their assets and liabilities. So, what does the role of an Account Executive here involve? This role will be made for you if you love fostering relationships and helping clients find the right Insurance products to fit their needs. Our Account Executives are excellent at tailoring their approach, working with clients face to face, on the phone or via video calls. Our clients...

26 Oct, 2026

Full Time Permanent

MET Technician / Strip Fitter

£18.00 - £23.00 hourly

AWD online Telford, Shropshire, West Midlands

MET Technician / Strip Fitter Join a busy accident repair team where skilled strip/refit work, quality and customer service matter. Previous MET strip/refit experience is essential, with additional training, management support and a monthly bonus incentive. If you’ve also worked in the following roles, we’d also like to hear from you: MET Strip Fitter, Strip & Fit Technician, Mechanical Electrical and Trim Technician, Vehicle Strip Fitter, Bodyshop Technician, Accident Repair Technician, Vehicle Repair Technician, Bodyshop MET Technician Benefits include a monthly bonus incentive, overtime paid at time and a half, progression opportunities and free on-site parking. SALARY: £18 – £23 per Hour + Bonus LOCATION: Telford, Shropshire, West Midlands JOB TYPE: Full-Time, Permanent WORKING HOURS: 7:00am–5:30pm, Monday–Friday JOB OVERVIEW A great opportunity is available for a skilled MET Technician /...