First Line IT Support Analyst Join one of the biggest names in men’s fashion in the UK as a First Line IT Support Analyst providing IT support, service desk and helpdesk technical support across hardware, software and network systems in a fast-paced environment. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Engineer, Service Desk Analyst, Desktop Support Engineer, IT Technician, 1st Line Support Engineer, Helpdesk Analyst, IT Support Engineer Technical Support Engineer   SALARY: Competitive Depending on Skills and Experience + Benefits LOCATION: Scarborough, North Yorkshire (Close to A64, Seamer Train Station and Free Parking Onsite) JOB TYPE: Full-Time, Permanent WORKING HOURS: Monday to Friday 09:00 – 17:30   JOB OVERVIEW We have a fantastic new job opportunity for a First Line IT Support Analyst to join a growing organisation with a strong focus on in-house IT...

IT Support Engineer / 1st Line Technical Support Service Desk Analyst Join a fast-paced managed services environment as an IT Support Engineer delivering technical support, troubleshooting and customer service across Windows, Microsoft 365 and networking systems. If you’ve also worked in the following roles, we’d also like to hear from you: Technical Support Engineer, IT Helpdesk Analyst, First Line Support Engineer, Desktop Support Technician, Service Desk Technician, IT Technician, IT Support Analyst   SALARY: Competitive + Benefits LOCATION: Bristol, South West England (BS32) (100% Office Based) JOB TYPE: Full-Time, Permanent   JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer / 1st Line Technical Support Service Desk Analyst to join a busy MSP service desk environment supporting a wide range of clients and technologies. As an IT Support Engineer / 1st Line Technical Support...

Service Desk Engineer / 1st Line Support IT Helpdesk Analyst Do you have First Line IT Support experience, looking to progress into a Second Line role? Or do you have excellent remote customer service skills with an interest in all things IT and Technical? If you do, we would like to hear from you! Join a growing customer success team providing IT support, helpdesk services and technical support within a successful software environment, developing troubleshooting and customer service skills. If you’ve also worked in the following roles, we’d also like to hear from you: IT Support Technician, Customer Service Agent, Technical Support Engineer, Customer Support Analyst, Service Desk Technician, First Line Support Engineer, Service Desk Analyst, Customer Service Advisor, Junior Tech Support Analyst, Trainee Help Desk   FULL TRAINING PROVIDED If you’ve worked on an IT Help Desk as a Level 1 / First Line Technical Support Engineer, then great....

We’re pushing the boundaries of Insurance Technology INSTANDA is the worlds first no code platform for Insurance. A pioneering Insurtech, we’re revolutionising the insurance industry by offering insurers a versatile tool to create, manage, and distribute digital insurance products. Our innovative technology empowers insurance carriers to adapt swiftly to market demands and navigate the evolving landscape. Our Technology is consistently recognised as the best policy administration platform for innovative insurers, winning awards in both the UK and US. INSTANDA has grown significantly in recent years and we are now a team of 200+ employees globally, with partnerships that operate worldwide. We’re continuing to grow our business and our Client Delivery team is at the forefront of our growth plans. Follow us to learn more:  Instanda.com  |  LinkedIn  |  Twitter  |  YouTube The Role We are looking for a dynamic and driven Business Analyst with a flexible approach who would...

We are recruiting a Service Desk Analyst to support our Service Desk in Belfast. You will provide the first line of support for incident investigation and resolution for customers. Job title: Service Desk Analyst Job Description: Please note that this is a hybrid role however the first 3 months whilst in training will be office based out of our Belfast Command Centre. Once competent in the role you will be required to work up to 3 days per week in the office. What we are looking for: Previous experience of working on a Service Desk is essential for this role Excellent verbal and written communication skills Experience of call logging software e.g., Remedy Knowledge of Windows Desktop operating systems Experience or good understanding of Microsoft O365 and Active Directory. Support of desktop applications including MS Office suite Experience with remote desktop support would be an advantage Awareness of ITIL framework You will provide remote...

Digital Data Analyst - Pensions Home Based We are creating a new role within Pensions Digital to help us measure and report on how members use our digital pension experiences. We are looking for a motivated and curious Digital Data Analyst to support the team by tracking online behaviour, measure engagement, and support continuous improvement of our digital platforms. Job title: Digital Data Analyst - Pensions Job Description: What you’ll be doing Supporting tagging and measurement of digital journeys (training provided) to understand how members use our platforms. Helping to gather, review and analyse data to produce clear insights for the business. Assisting with the creation and maintenance of dashboards and reports, primarily using GA4 and Power BI (with support from the existing analyst). Working alongside the digital design team and product owners to understand data needs, user journeys and reporting goals for our new pension platform. Helping to...

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. We have a current opportunity for an experienced Service Desk Analyst to join a fast paced team, with exposure to service desk and desktop requests. About the role: To provide 1st line IT Support ensuring incidents/requests are logged correctly and where resolution is not possible, escalated to 2nd/3rd line support analysts thus facilitating meeting Service Level Agreements (SLA’s) To provide 1st line IT Support ensuring incidents/requests are logged correctly and where resolution is not possible, escalated to 2nd/3rd...

📊 Training Needs Analyst - Army Collective Training 🕒 Permanent role - 37.5 hours a week 💰 up to £60,000 depending on skills and experience 📍 Warminster with some flexibility to work from home 1 or 2 days a week 🔐 Due to the nature of this role, you must be eligible for UK Security Clearance at BPSS level. Turn Insight into Impact – Help Shape the Future of Military Readiness Are you ready to make a real difference in how the British Army units train and perform? As a Training Analyst, you’ll play a vital role in analysing training requirements against current threats, coordinating with key stakeholders, and evaluating effectiveness to assess and inform readiness. This is a unique opportunity to combine operational expertise with data-driven insight—enhancing unit performance and influencing strategic training outcomes across the force. Job title: Training Needs Analyst (Army Collective Training) Job Description: About Omnia Training At OMNIA® Training, we...

📊 Lead Training Needs Analyst - Army Collective Training 🕒 Permanent role - 37.5 hours a week 📍 Warminster with some flexibility to work from home 1 or 2 days a week 💰 up to £65,000 depending on skills and experience 🔐 Due to the nature of this role, you must be eligible for UK Security Clearance at BPSS level. Turn Insight into Impact – Help Shape the Future of Military Readiness. Are you ready to make a real difference in how British Army units train and perform? As the Lead Training Analyst, you’ll play a vital role in analysing training requirements against current threats, coordinating with key stakeholders, and evaluating effectiveness to assess and inform readiness. In this role, you’ll not only deliver high‑quality analysis yourself, but also provide direction and support to a small team of analysts—ensuring consistent, insightful outputs that enhance unit performance and influence strategic training outcomes. Job title: Lead Training Needs Analyst - Army...

Role Summary Responsibilities : You will take a leading role across a variety of Market Access projects, working alongside project teams to ensure that work is delivered to an exceptionally high standard Salary : £50,000 per annum Benefits : Discretionary profit share bonuses paid twice per year, hybrid and flexible working options, generous holiday allowance, private medical insurance, critical illness cover, income protection, full funding for external training and more Role Type : Full-time, permanent Start Date : The role will ideally commence in May, June or July 2026, and you will be asked to state your availability on your application form Application Deadlines : Whilst there are no set application deadlines, we strongly recommend applying as early as possible. The role will close when a suitable candidate is found Location : This role is available in our  Global Headquarters in Cambridge , as well as our London office About the Role We’re...

Job Description: Job Purpose With approximately 5 million contracts cleared every day across multiple asset classes, ICE Clear Europe (ICEU) is one of the world’s most diverse and leading clearing houses. As a clearing house, ICEU performs a critical role in ensuring market stability especially through periods of volatility and increased uncertainty. It provides central counterparty clearing and risk management services for global energy, interest rate, equity index, and agricultural derivatives.   We leverage advanced quantitative models to effectively manage market risk for exchange-traded derivatives, credit risk of clearing members and counterparties, and liquidity risk associated with posted collateral. Our risk framework ensures resilience in dynamic market conditions while upholding the highest regulatory and operational standards.   ICE Clear Europe is seeking a Director, Model Risk Management to lead its Model Risk Management team. The Model Risk Management team,...

For one of Capita’s key strategic clients, Capita is delivering a major programme to insource, operate and continuously improve HR & Payroll services over a multi year period. This includes operating services alongside a newly implemented ERP platform and evolving service delivery through automation, data insight and AI enabled capabilities. The Senior Payroll Functional Analyst plays a critical hands on role in ensuring payroll services are operationally sound, legally compliant and deliver accurate pay outcomes, while also supporting the design, transition and continuous improvement of the HR & Payroll operating model. This role is not a purely design or advisory position. It requires deep, practical experience of processing payroll, expert knowledge of UK payroll legislation, and the ability to apply that knowledge within complex, high volume environments undergoing significant system and service change. The role works closely with HR, Payroll, Finance and programme...

About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing...

Job Description: Job Purpose The Systems Operations Analyst will provide immediate assistance (by phone) to traders, back office, support personnel and IT staff in an effort to achieve the highest customer satisfaction and minimize the impact of IT related problems. The Systems Operations Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties.    The Systems Operations Analyst is not a typical NOC/helpdesk role—it is part of a highly specialized support organization that is responsible for the daily operations of multiple industry leading trading exchanges and clearing systems.  This is a customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of...

IT Support Engineer / ICT Technician Join a dynamic education environment as an IT Support Engineer / ICT Technician supporting infrastructure, network support and technical services. You will provide IT support, troubleshooting, systems support and helpdesk services to staff and students across multiple sites. If you’ve also worked in the following roles, we’d also like to hear from you: IT Engineer, Technical Support Engineer, 2nd Line Support Engineer, Service Desk Analyst, Helpdesk Analyst, Infrastructure Technician   SALARY: £26,243 to £29,838 per annum + Benefits LOCATION: Supporting multiple sites across the Trust covering Coventry, Warwickshire and Leicestershire JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 Hours per Week, All Year round, Monday to Thursday: 8:00am – 4:00pm & Friday: 8:00am – 3:30pm   JOB OVERVIEW We have a fantastic new job opportunity for an IT Support Engineer / ICT...

What you'll be doing The Head of CRM will develop and execute the overall customer relationship strategy to maximise retention, loyalty, and customer lifetime value (CLV) and report into the VP of Marketing This senior leader will oversee the implementation and management of CRM systems, analyse customer data to identify trends, and lead cross-functional efforts to personalize marketing, sales, and customer service interactions, constantly optimising results Key Responsibilities CRM Strategy: Promote long-term growth through integrated customer engagement, segmentation, and retention strategies. System Ownership: Manage CRM tech stack ( Salesforce ) Data Insights: Analyse customer behaviour to guide personalization and inform marketing decisions. Campaign Delivery: Lead automated, multi-channel journeys (Email, SMS, Push) with targeted segmentation. Leadership: Hire and develop a data-driven CRM team focused on a customer-centric culture. Collaboration: Align...

🕒 Full-time role, 37.5 hours a week 📍 HMS Collingwood 🔐 Due to the nature of this role, you must be eligible for UK Security Clearance at SC level. Help get better trained War Fighters to the front line faster Project Selborne is a Transformational Training programme with a strategic goal of modernising Royal Navy training to deliver “better trained sailors to the front line faster”. Your role will be to support the provision of the quality of training courses at HMS Collingwood under the Selborne contract for the Royal Navy. Job title: Training Administrator (Quality Support) Job Description: What you’ll be doing Carrying out Post Course Discussions (PCDs) with trainees on complete of training courses    Providing feedback questionnaires to instructional staff and trainees, and to process the responses Undertaking Quality Assurance activities in support of statical analysis, including the production of quality reports as part of the training analysis...

As a Service Desk Team Manager, you’ll lead and develop a team of Education-focused service desk analysts supporting teachers across Northern Ireland, working on a hybrid basis from Hillview House, Belfast. Job title: Service Desk Team Manager Job Description: You’ll be accountable for service performance, team capability, and continuous improvement, working closely with stakeholders to ensure operational excellence. What you’ll be doing Lead, manage and mentor the Service Centre team within Operations Goal setting, skill enhancement and coordination of performance review activities for Service Centre employees Investigate and resolve any issues resulting from substandard performance. Ensure company policies and procedures are followed by all team members Develop programs to improve technical and customer service skills across the operation Address customer enquiries resolve issues and feedback proactively. Maintain positive relationships with all...