Pontoon
Chester, UK
Incident Management Analyst Contract: 12 months Location: Chester Working Pattern Training Phase - First 2 Months Monday to Friday 7:00am - 4:00pm UK time Operational Shift Pattern Once fully operational, the role will operate on a rotating shift pattern: Shift A: Sunday to Thursday, 7:00am - 4:00pm Shift B: Tuesday to Saturday, 7:00am - 4:00pm Role Overview We are seeking an experienced Incident Management Analyst to join a complex enterprise environment within the Financial Services sector. The successful candidate will be responsible for the end-to-end management of enterprise incidents, with a particular focus on major incident response, rapid service restoration and minimising business impact. This is a service management and incident command role rather than a deeply technical position. However, a basic understanding of Unix, application infrastructure and the ICS (Incident Command System) framework would be highly beneficial....
