£15.50 - £20.00 hourly
Supporting Futures Consulting Ltd
Southall, UK
Role: Helpline Advisor Based: Southall Rate: £15.50ph PAYE or £20ph umb Start Date: 1st April 2026 Duration: Temporary for 4-6 weeks while recruiting Hours: Full-time 35 hours per week Monday Friday on-site Our client is looking for a Helpline Advisor to provide high-quality helpline advice, information, practical support, and advocacy in relation to violence against women and girls (VAWG) experienced by Black and minoritised women and girls. To work alongside the Helpline Coordinator and volunteers to ensure the service is trauma-informed, safe, and effective. Synopsis of duties: Support service users affected by VAWG through the helpline, ensuring trauma-informed and high-quality support Carry out needs and risk assessments and ensure appropriate referrals and signposting Respond to calls and email enquiries professionally, promptly, and effectively Maintain accurate and timely records on the case management system Support compliance with internal and...
