Insurance Sales Manager / Team Leader Location: Dartford, Kent (Office-based) Salary: 35,000 - 40,000 (depending on experience) Hours: Full-time, Monday to Friday, 9am - 5pm Permanen t Position The Role Manage and lead a team of 6- 10 Sales Executives Provide day-to-day support, guidance, and troubleshooting on sales queries Monitor and review team performance against targets and KPIs Conduct regular 1:1s, performance reviews, and coaching sessions Carry out quality control checks on calls to ensure high standards and compliance Support the team in handling complex customer enquiries and objections Work closely with senior management to drive team performance and results Oversee team administration, including absence, lateness, and general HR matters Foster a positive, motivated, and high-performing team environment What We're Looking For Proven experience within the insurance industry (essential) Previous experience in a supervisory, team...

Job Title: Claims Intelligence Analyst Location: Sevenoaks - hybrid working available Salary : 27,000 - 35,500 DOE, plus up to an additional 1,500 performance related bonus per annum, once established within your role Job Type: Full Time, Permanent Working Hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week, 7.5 hours per day About the Role: As an Claims Intelligence Analyst, you will be responsible for supporting the Counter Fraud team, along with other areas of the business. You will identify and review suspected fraudulent claims/policies through our counter fraud platforms, reporting these to counter fraud agencies when relevant. This individual will use a wide variety of fraud detection software and tools to conduct advanced intelligence investigations into suspect claims, producing your findings within a report. What you will be doing: To investigate suspected fraudulent claims/policies using various intelligence tools To deliver a usable...

Collections Advisor We're hiring for an exciting Collections Advisor role based in Medway, offering a £28,000 and the chance to join a dynamic, people-focused financial services team. This is a fantastic opportunity to grow your career in a supportive and fast-paced environment. What You'll Be Doing: Managing customer accounts and helping clients find solutions to repayment challenges Handling communications via phone, email, and live chat Working as part of a collaborative and high-performing collections team Learning about compliance, industry regulations, and best practices in customer care Using modern systems and tools to ensure efficient and effective service What We're Looking For: A recent graduate (finance, business, or related degrees considered) Strong communication and interpersonal skills A problem-solving mindset and willingness to learn Resilience and the ability to manage...

Are you experienced in the insurance industry and looking for a new challenge? We've got an exciting opportunity for you to become part of the UK's largest independent insurance broker, right here in Croydon . The role of the Account Handler is to provide office-based support to their assigned Account Executive in the day to day running of the client portfolio, including setting up all appropriate actions required for contract renewal. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties. Key Responsibilities: • Ensure the smooth running of assigned portfolio on a day to day basis • Develop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levels • Be the first point of contact for day to day enquiries from clients, providers and...

Workday Financials Specialist We’re looking for a Workday Financials Specialist to join our modern and approachable IT Applications team, based in Knightsbridge, Central London. This is a key role with genuine ownership of Workday Financials, working closely with Finance and senior leadership to ensure the platform is configured, reported on and used effectively across the business. You’ll be joining an established, enthusiastic IT team that values practical delivery, collaboration and using technology to make a real difference. The role offers the opportunity to deepen your Workday expertise, get involved in process improvement and automation initiatives, and continue developing professionally in a supportive, forward‑thinking environment. Key Responsibilities: Workday Financials Configuration & Support Manage, maintain and enhance the configuration of Workday Financials in line with best practice Act as a subject matter expert for Workday Financials, resolving...

Complaints Officer London 12.98 - 14.42 per hour Hybrid - 3 days office / 2 days home We're looking for an experienced Complaints Officer to join a busy financial services team in London. This is an email-based role, so you'll need previous experience handling complaints within a regulated environment, ideally within financial services or another highly regulated industry. You'll be responsible for reviewing and responding to customer complaints, investigating the issues raised and making sure each case is handled fairly, accurately and within the required regulatory timescales. What you'll be doing Managing customer complaints received via email Investigating complaints and reviewing relevant information Providing clear, professional written responses Ensuring complaints are handled in line with regulatory requirements and internal procedures Maintaining accurate records and updating systems Working with internal teams to resolve issues where required Managing your...

As an underwriter, you might be at a junction in your career where your future isn't very clear. If you feel that your progression is stifled by drawn-out decision-making processes, lack of autonomy or poor management of the team strategy, then it's worth reading on. IDEX are currently partnering with an established London market MGA, currently in high-growth mode, which is looking to add strength to its underwriting division. This role will suit an ambitious and entrepreneurial commercial Underwriter who seeks out opportunities in the market and isn't afraid to go after them. In return, you'll have the platform, autonomy and management buy-in to bring ideas to the table and act on them. What we're looking for? The ideal candidate for this role will have a strong footing within the UK P&C space, good connectivity within their broker network and an appetite for growth. An individual who is a natural relationship builder with a grasp on their market and demonstrable...

Paraplanner London £45,000-£50,000 + Up to 12% Bonus An established Chartered financial planning firm is looking for an experienced, Diploma-qualified Paraplanner to join its London team. This is a technically focused position offering involvement throughout the financial planning process, including the opportunity to attend client meetings. You will conduct research, formulate recommendations, complete cash-flow modelling and produce high-quality suitability reports while working closely with experienced Financial Planners. The business also offers genuine long-term progression. Paraplanners are supported towards Chartered status, and three people have progressed from paraplanning into financial advice roles during the past year. The role You will take ownership of cases and provide comprehensive technical support to Financial Planners and their clients. Your responsibilities will include: Conducting detailed financial planning research and analysis...

We are exclusively partnering with a well-regarded, entrepreneurial MGU that is launching a high hazard proposition and is looking for a Development Underwriter to play a key role in its success from day one. This isn't a maintenance underwriting role. It's an opportunity to build a portfolio, develop Broker partnerships and become one of the recognised faces in the market behind a new proposition backed by significant underwriting expertise, strong insurer capacity and long-term investment. The business operates at a high level, combining the agility of an MGA with the infrastructure, underwriting capability and financial strength of a much larger organisation. In short: Be part of a brand-new high hazard proposition from day one Significant underwriting authority with the autonomy to trade commercially Build your own portfolio rather than simply maintaining an existing account Work within an entrepreneurial MGU that values underwriting expertise over process...

Senior Professional Liability Underwriter London £110,000 - £160,000 + bonus A highly regarded Professional Liability underwriting team in London is looking to bring an experienced Senior Underwriter on board. The team write both US and international PI business, mainly primary; including Engineers, Insurance Brokers, Lawyers, Corporate Service Providers, Loss Adjusters and Miscellaneous business. The role will entail underwriting both new and existing business, negotiating with Brokers and helping develop business globally (which will include some travel). With regards to experience, the key for this role is experience underwriting and leading primary Professional Indemnity business. International and/ or US business exposure is strongly desired, however pure UK backgrounds will also be considered. Strong relationship building skills with Brokers are also sought, alongside business development skills. This is a fast-paced environment and a strong work ethic is...

Budgeting and Reporting Analyst Contract: Permanent - Full time Salary: £46,634 to £51,815 per annum for 35 hours per week. Location: Bruce Kenrick House, 2 Killick Street, London N1 9FL Workplace type: 2 days per week in the office What you'll do As a Budgeting and Reporting Analyst, you will support the Senior Budgeting and Reporting Manager in delivering accurate, timely, and insightful financial reporting across the organisation. You will play a key role in the monthly management accounts cycle, budgeting and forecasting processes, and the reconciliation and mapping of financial data. Working within the Finance team, you will help drive a customer-focused and continuous improvement culture, ensuring financial services support strong business performance and deliver the best outcomes for our residents. You'll collaborate closely with finance business partners and stakeholders across the organisation to provide financial insight, support decision-making, and...

We are seeking a highly skilled and motivated North American Casualty Claims Specialist to join the London-based claims team. This is an exciting opportunity to work with a market-leading Broker, supporting a diverse portfolio of clients with complex casualty claims across the United States and Canada. Key Responsibilities Manage a portfolio of North American casualty claims, including general liability and excess/umbrella claims Act as the primary point of contact for clients, insurers and legal representatives Provide expert guidance on claims strategy, coverage interpretation and reserving Monitor claims progress, ensuring timely updates and resolution Negotiate settlements where appropriate and support dispute resolution processes Analyse claims data to identify trends and provide risk management insights to clients Collaborate with broking teams to deliver a seamless client service Key Requirements Proven experience handling North American...

Temporary Project Support Administrator Location: Near Bank Station! Contract: Temporary Duration: 6 months Rate: 20ph - 25ph We are currently recruiting for a Temporary Project Support Administrator to join a busy and fast-paced underwriting team. This is an excellent opportunity for a highly organised and detail-oriented professional who thrives under pressure and enjoys working in a project-driven environment. The successful candidate will play a key role in supporting the full underwriting lifecycle, ensuring accurate processing, data integrity, and compliance throughout the policy journey. Key Responsibilities: Supporting the end-to-end underwriting process from policy inception through to completion. Reviewing and interpreting slip entries and accurately inputting information onto internal systems. Cross-referencing data at various stages of the underwriting process to ensure accuracy and consistency. Identifying, investigating and resolving...

Professional Liability Underwriter London £80,000 - £110,000 + bonus A highly regarded Professional Liability underwriting team in London is looking to add an experienced Underwriter. The team write both US and international PI business, mainly primary; including Engineers, Insurance Brokers, Lawyers, Corporate Service Providers, Loss Adjusters and Miscellaneous business. The role will entail underwriting both new and existing business, negotiating with Brokers and helping develop business globally (which will include some travel). With regards to experience, the key for this role is experience underwriting and leading primary Professional Indemnity business. International and/ or US business exposure is desired, however pure UK backgrounds will be considered. Strong relationship building skills with Brokers are also sought, alongside business development skills. This is a fast-paced environment and a strong work ethic is essential. In return, you will benefit from a...

A leading London (re)insurance broker is looking for a Business Operations Analyst to join its Operations team, reporting to the Head of Operations. It's a strong entry point into operations and project management within the London market. You'll support change and transformation projects, including systems upgrades, and help organise Operations committees - scheduling, preparing materials and tracking actions. You'll also liaise between broking, compliance and finance to manage Third Party Producer onboarding and reviews, and contribute to management information and KPI reporting to help drive operational improvements. We're looking for someone proactive, organised and keen to learn, with strong interpersonal skills across all levels of seniority. Exposure to project management, TOBAs or third-party relationships is a plus, as are solid Excel and PowerPoint skills. Our client is committed to diversity in all of its forms and operates an inclusive recruitment process .

Do you have customer service experience within employee benefits or insurance? We're looking for a Client Services Senior Specialist to join our growing team at Everywhen Employee Benefits , part of the wider Ardonagh Advisory Group. This is a fantastic opportunity for an experienced customer service professional who is passionate about delivering exceptional client service and supporting colleagues to succeed. You'll work Monday to Friday, 37.5 hours per week , with no evenings or weekends , and benefit from all the advantages of working within a supportive, well-established organisation that truly puts clients and people first. This is a remote first role so previous experience in the employee benefits space is highly desirable. So, what does the role of Client Services Senior Specialist involve? In this role, you will provide exceptional client service and support to Consultants, clients, and insurers, acting as a trusted and knowledgeable first point of...

Contingent Investigator - Mass Claims (Deferred Payment Credit) Financial Ombudsman Service Fully Remote (UK only) At the Financial Ombudsman Service, we resolve disputes between financial businesses and their customers. Every case is different, and the decisions we make can have a real impact on people's lives. We're looking for experienced Investigators with a background in deferred payment credit (DPC) complaints to join us on a contingent basis. This is a home-based contracting role where you'll manage your own caseload, investigate both sides of a dispute, and deliver against both quality and productivity expectations from an early stage. What you'll be doing Investigating both sides of a complaint, reviewing evidence, and making fair and reasonable decisions Managing your own caseload, progressing cases efficiently while maintaining quality standards Speaking with customers and businesses by phone and email to clarify facts, manage expectations,...

Are you someone who thrives in the Insurance Industry? We're on the hunt for an experienced Claims Handler to join our growing claims team based in London, which deals with a varied portfolio of corporate clients. As a Claims Handler you will play an important role in the day-to-day handling of Property/Real estate insurance claims ensuring the client has a seamless claims experience and that insurance claims settlements are optimised. What you will do This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all the following and more: Receive First Notification of Loss, set up claims with our Delegated authority or report claims to insurers, validate the claims against policy cover, record claim information accurately and provide an efficient and personable service to clients Present costs to insurers or directors for authorisation within our delegated authority...

We are looking for a proactive and analytical Placement Support Executive to work closely with the Head of Placement and Regional Placement Directors. You will play a key role in supporting the delivery of our placement strategy while ensuring the smooth administration, coordination, and execution of insurance placements across the business. In this role you will oversee the delivery of high-quality placement support services, identify process improvements, and contribute to the achievement of business objectives through effective placement support and proactive identification of opportunities that may exist. A key focus will be on data management, analysis, and reporting, playing a vital role in ensuring data accuracy and integrity, generating meaningful insights, and providing valuable information to support decision-making across the platform. What You'll Be Doing Key responsibilities Lead and improve analysis and data exchange across a number of key areas...

Job Description: Job Purpose With approximately 5 million contracts cleared every day across multiple asset classes, ICE Clear Europe (ICEU) is one of the world’s most diverse and leading clearing houses. As a clearing house, ICEU performs a critical role in ensuring market stability especially through periods of volatility and increased uncertainty. It provides central counterparty clearing and risk management services for global energy, interest rate, equity index, and agricultural derivatives.   We leverage advanced quantitative models to effectively manage market risk for exchange-traded derivatives, credit risk of clearing members and counterparties, and liquidity risk associated with posted collateral. Our risk framework ensures resilience in dynamic market conditions while upholding the highest regulatory and operational standards.   The Model Risk Management team, part of the Risk Oversight Department, is responsible for all aspects of model risk, encompassing model...