£200 - £220 daily
ECS Resource Group Ltd
London, UK
2nd Line Support Engineer Location: London, SE1 Hybrid: 2 days onsite, 3 days remote Start: November Contract: 3 months contract We're looking for an experienced 2nd Line Support Engineer to join a small MSP providing managed IT and cyber security services. You'll provide hands-on 2nd line support across multiple customer environments, taking ownership of technical issues through to resolution. Excellent customer service is essential , with a strong focus on communication, ticket ownership and keeping users regularly updated. Key Skills Strong 2nd Line IT Support experience Strong Microsoft 365, Azure / Entra ID and Exchange knowledge Active Directory & Group Policy Datto RMM or Autotask PSA - strongly preferred Strong networking skills including DNS, DHCP, TCP/IP, VPN, LAN/WAN and Wi-Fi Windows 10/11, hardware and software troubleshooting Software deployment and PowerShell knowledge advantageous Excellent ticket and queue management...
