Bright Horizons
Manchester Support Office, Manchester M1 5BG
Contract Contact Centre Executive Full Time / 37.50 hours per week / Monday to Friday/ 3/4 Month Temporary Contract Salary £26k per annum Remote working with one day a week in the Manchester office - Laptop and Headset provided - Next Training Schools are planned for 5/5/26 and 18/5/26 -Two Weeks of paid full time training Closing Date: Until Training Schools are filled PURPOSE OF ROLE: The primary purpose of the Contact Centre Executive is to deliver an exceptional Customer service experience to all incoming calls .You will be accountable for following up on all enquires, ultimately growing revenue and securing Back up Care. RESPONSIBLE FOR: 90% of role will be handling high volume inbound calls by telephone Perform outgoing calls for our Back-Up Care business and outbound calls to prospective parents and suppliers following their booking or enquiry Educate customers on Bright Horizons’ Back-Up Care, policies, and procedures, and help them to...
