Berry Recruitment
Hook Norton, Banbury OX15, UK
Berry Recruitment are NOW hiring for a committed and experienced Consumer Service Advisor to work for a company in Banbury Role: Consumer Service Advisor Salary: 25,000 - 27,000 per Annum Location: Banbury Key Responsibilities of the Consumer Service Advisor: Responds to a high volume of consumer queries in respect of product information, working to call targets for inbound calls, email and retailer review platforms. Follows through to resolution, carrying out outbound calls to end customers as and when required. Handles and responds to all complaints received in an appropriate manner and in line with Keter complaints policy. Maintains accurate records inputting orders, monitoring and reporting on supply issues. Investigates queries and or refunds. Escalates when appropriate. Develops a vast knowledge of the full product range. Processes orders on behalf of our Keter sister companies. Coordinates Drop Ship activities with warehouses, carriers and...
