Capita is seeking Customer Service Advisors to be part of our vibrant team, on a key Financial Services contract based in Manchester. You will be responsible for assisting customers with queries and administration of their life and pensions account, with most contact being inbound telephone based. Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers. Our Flexible Advisors work in small teams receiving full training as well as ongoing support and development. The roles will be initially on a full time, permanent basis, working 37.5 hours per week covering shifts between 8am to 6pm (8-4, 9-5, and 10-6 on rotation). We would expect new team members to be office based full time for the first 4-6 months during training and probation, then once...

Customer Service Advisor (Hybrid) Salary: 24,785 Location: Leeds City Centre (Hybrid, 2 days WFH) Hours: Mon-Fri, 37.5 hours per week Full-time, Permanent Position Our client is now seeking a number of Customer Service Advisors to provide high quality support to lenders, borrowers, and legal firms within a busy contact centre environment. This role plays a key part in ensuring service levels are met and customers receive a smooth, professional experience throughout the remortgage process. The Key Responsibilities of the Customer Service Advisor: Liaise with institutional lenders, borrowers, and legal firms in relation to remortgage applications Respond to customer and stakeholder queries within agreed service levels Maintain regular communication with customers throughout the remortgage process Work closely with legal teams to ensure service standards and timescales are achieved Liaise with financial institutions to obtain required information and...