Customer Service Advisor

Customer Service Advisor (Hybrid)

Salary: 24,785
Location: Leeds City Centre (Hybrid, 2 days WFH)
Hours: Mon-Fri, 37.5 hours per week

Full-time, Permanent Position

Our client is now seeking a number of Customer Service Advisors to provide high quality support to lenders, borrowers, and legal firms within a busy contact centre environment. This role plays a key part in ensuring service levels are met and customers receive a smooth, professional experience throughout the remortgage process.

The Key Responsibilities of the Customer Service Advisor:
Liaise with institutional lenders, borrowers, and legal firms in relation to remortgage applications
Respond to customer and stakeholder queries within agreed service levels
Maintain regular communication with customers throughout the remortgage process
Work closely with legal teams to ensure service standards and timescales are achieved
Liaise with financial institutions to obtain required information and documentation
Accurately input and update data on internal computerised systems
Deliver consistent, high quality customer service in a fast paced contact centre environment

The Key Requirements of the Customer Service Advisor:
Skills & Experience:
Excellent communication and customer service skills
Previous experience in customer service
Experience working within a high volume environment
Strong organisational skills and attention to detail
Good data input and system navigation skills
Ability to manage tight deadlines and work effectively under pressure
Confident team player with the ability to work independently when required
Personal Qualities:
Enthusiastic, flexible, and positive working attitude
Reliable, proactive, and committed to delivering excellent service
Willingness to learn and develop within a growing organisation

The Successful Candidate Will Receive Excellent Benefits:
Opportunity to build a long term career within a growing global organisation
Supportive team environment with ongoing training and development
Exposure to a high performing, customer focused conveyancing operation

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.