Customer Service Administrator - Social Media Response Location: Edinburgh Central Job Type: Full-Time 12 month fixed term contract Salary: 24,500 Start Date: 2nd March 2026 About the Role We're looking for a proactive and digitally savvy Customer Service Administrator to join our team in the heart of Edinburgh. In this role, you'll be the first point of contact for customers reaching out via social media platforms, ensuring timely, professional, and empathetic responses that reflect our brand values. Key Responsibilities Monitor and respond to customer queries across platforms including Facebook, X (Twitter), Instagram, and LinkedIn Escalate complex issues to relevant departments while maintaining ownership of the customer journey Maintain accurate records of interactions using CRM tools Collaborate with marketing and communications teams to ensure consistent messaging Identify trends and feedback from social media to help improve customer experience Support general...

Customer Service Administrator - Social Media Response Location: Edinburgh Central Job Type: Full-Time 12 month FTC Salary: 24,500 Start Date: March 2026 About the Role We're looking for a proactive and digitally savvy Customer Service Administrator to join our team in the heart of Edinburgh. In this role, you'll be the first point of contact for customers reaching out via social media platforms, ensuring timely, professional, and empathetic responses that reflect our brand values. Key Responsibilities Monitor and respond to customer queries across platforms including Facebook, X (Twitter), Instagram, and LinkedIn Escalate complex issues to relevant departments while maintaining ownership of the customer journey Maintain accurate records of interactions using CRM tools Collaborate with marketing and communications teams to ensure consistent messaging Identify trends and feedback from social media to help improve customer experience Support general administrative...