ROLE TITLE Helpline Advisor Reports to: Helpline Supervisor LOCATION Rotherham ROLE PURPOSE To have a customer-led' approach and support project/regulatory KPI's to ensure that all customer contacts are responded to in a positive and professional manner, in line with Client SLA's. To effectively record and distribute information relating to accidents and incidents and provide updates as required. To respond and reactively react to requests and process work in line with SLA's. ACCOUNTABILITIES As a key member of the client helpline, you will be responsible for delivering a best service that ensures customer and colleague requests are delivered and supports the delivery of agreed KPI's. The scope of this role includes, but is not limited to, the duties described below: Responsible to the General Manager for the provision of administrative support and the investigation into customer enquiries. Prompt and accurate process of incidents ensuring that circulation...

Job Title: Sales Account Manager Location: Sheffield and surrounding areas. Office and field-based covering South Sheffield, Chesterfield and Mansfield Working Pattern: Full Time - 9:30am - 4:30pm Monday to Friday Salary: £25,000 + bonus Benefits: Excellent working hours (32.5 hours per week!), uncapped bonus, 25 days holiday + additional day off for your birthday An excellent opportunity has arisen for a driven and outgoing individual to join our client, a well-established organisation based in Sheffield, known for its friendly and team-focused culture, as a Sales Account Manager. We are seeking someone with exceptional communication skills and a personable approach to building rapport. You will be confident engaging with customers both over the phone and face-to-face, with a genuine passion for developing strong professional relationships. The ideal candidate will have experience in a similar B2B role, managing existing accounts and/or identifying and developing...

Job Title: Customer Account Manager Location: Sheffield and surrounding areas. Office and field-based covering South Sheffield, Chesterfield and Mansfield Working Pattern: Full Time - 9:30am - 4:30pm Monday to Friday Salary: 25,000 + bonus Benefits: Excellent working hours (32.5 hours per week!), uncapped bonus, 25 days holiday + additional day off for your birthday Are you a driven and outgoing candidate with a passion for delivering excellent customer service? If this sounds like you and you are looking for a role where you are both office based and out in the field visiting clients and delivering great service, this could be an excellent opportunity for you! Joining a well-established organisation based in Sheffield, known for its friendly and team-focused culture, as a Customer Account Manager we are seeking someone with exceptional communication skills and a personable approach to building rapport. You will be confident engaging with customers both over the...

Job Title: Sales Account Manager Location: Sheffield and surrounding areas. Office and field-based covering South Sheffield, Chesterfield and Mansfield Working Pattern: Full Time - 9:30am - 4:30pm Monday to Friday Salary: 25,000 + bonus Benefits: Excellent working hours (32.5 hours per week!), uncapped bonus, 25 days holiday + additional day off for your birthday An excellent opportunity has arisen for a driven and outgoing individual to join our client, a well-established organisation based in Sheffield, known for its friendly and team-focused culture, as a Sales Account Manager. We are seeking someone with exceptional communication skills and a personable approach to building rapport. You will be confident engaging with customers both over the phone and face-to-face, with a genuine passion for developing strong professional relationships. The ideal candidate will have experience in a similar B2B role, managing existing accounts and/or identifying and developing...

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Customer Service Advisor The first point of contact for the helpdesk, receiving and processing all customer and client calls ensuring they are dealt with effectively, and in a timely and professional manner. To provide a customer focused service, dealing with all client / customer requests, and dealing with complaints in an efficient and sensitive manner. Key responsibilities...

Are you an experienced Helpdesk Admin based in Wakefield? Randstad C&P are working with a national Facilities Management client who are needing Helpdesk Admins for a temporary contract on their site in Wakefield The Package: Competitive pay rate between 12.75 - 14 ph Monday to Friday, 40 hours per week 8.30am to 5pm Temporary contract Duties: Coordinate engineer schedules by matching their specific skills and locations to the current list of repair tasks to maximise efficiency Update the CAFM system to reflect the real-time status of work orders Organise planned preventative maintenance, ensuring that statutory safety inspections are booked and completed before they expire Ensure that all job notes, time logs, and completion details are recorded accurately for audit purposes Requirements: Experience working on CAFM systems Previous helpdesk experience within a similar FM environment Strong communication skills Ability to work in part of a team...

Customer Service Administrator - Contract until end September Location: Huddersfield Contract Type: Temporary Working Hours: Monday to Friday (8:30 am - 4:30 pm) / (11.30am - 8.00 pm ) Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where every day brings new challenges? If so, we invite you to join our vibrant team as a Customer Service Administrator in Huddersfield! What You'll Do: As a key member of our team, you'll be the first point of contact for students, parents, and stakeholders. Your responsibilities will include: Engaging with Customers: Answering queries via phone, email, and in-person, ensuring every interaction is positive and informative. Issue Resolution: Handling customer concerns promptly and effectively, ensuring feedback is addressed and necessary actions are taken. Administrative Support: Assisting with financial controls, including credit control, reconciliations, and...

An exciting opportunity has arisen to join a growing, well-established engineering services business based in Huddersfield. With a close-knit team and nationwide coverage across a range of engineering sectors, the client has a well respected reputation in the market. This is a fantastic opportunity for someone who enjoys building relationships, speaking to customers and developing business in a supportive, down-to-earth environment where success is recognised and targets are genuinely achievable. The Role This is a varied B2B sales and account management role focused on a mix of: Managing repeat and existing customer accounts Re-engaging lapsed customers Following up warm inbound leads Proactively generating new business opportunities Promoting annual inspection renewals and training packages Building long-term customer relationships Quoting for work and following up opportunities Supporting wider sales activities and outbound campaigns The role is fully office...

B2B Account Manager Huddersfield Permanent 28,000 - 30,000 per annum Monday - Friday (Full-time) The Role We are currently recruiting for a confident and driven B2B Account Manager to join a well-established business based in Huddersfield. This is an exciting opportunity for someone who enjoys building strong client relationships, delivering excellent customer service and driving account growth. Key Responsibilities Manage and develop a portfolio of B2B client accounts Build strong, long-lasting relationships with customers Act as the main point of contact for all client queries and requests Identify opportunities to upsell and grow existing accounts Deliver a high level of customer service, ensuring client satisfaction at all times Resolve issues efficiently using a proactive, problem-solving approach Liaise with internal teams to ensure smooth delivery of products/services Maintain accurate account records and update CRM systems About You Previous experience in a...

EXCITING NEW OPPORTUNITY AVAILABLE NOW! 2nd Line Support Analyst Based in Beeston, Nottingham Days - Monday to Friday Hours - Rota basis between 6am and 10pm (including 3 weekends out of 9 weeks) 13.51 per hour Full training provided Interviews to be held ASAP! Join a global leader in mobile payment processing technologies as a Second Line Support Analyst. You'll be part of an expanding team dedicated to delivering exceptional technical support within the Transport Retail sector. This role is ideal for someone with strong technical troubleshooting skills and experience providing remote support, particularly for Android OS and payment processing systems. Responsibilities Provide second-line technical support for hardware, software, and bespoke systems. Diagnose and resolve complex issues quickly and effectively. Support Android-based platforms and payment processing technologies. Collaborate with internal teams to ensure seamless service delivery. Skills...

Customer Solutions Associate Salary : from a minimum of 25,165 - depending on experience plus incentives of up to 20% of your quarterly earnings as well as an annual bonus. Location : Leeds, Thorpe Park, Hybrid working . Start date : We have a start date for the 22nd of June , Assessment Centres will be running in our office on Friday 22nd May and Thursday 4th June. Rotational shift pattern : Week 1: Mon 9-5:45, Tue 9-5:30, Wed Day off, Thur 9-5:30, Fri 9-5:30, Sat 9-4:00. Week 2: Mon-Fri 10:15-6:30. Join us as a Customer Solutions Associate in our contact centre, you'll help to navigate our customers' journey and bring people back to financial health. You'll be the real first point of contact for our customers, answering inbound and making outbound calls. You'll be the ear that listens to their financial struggles, and the voice that guides them through it. It's hard work, with a real focus on listening skills , making sure we achieve the right...

Legal Recoveries Associate Salary : From 25,165 depending on experience, raising to 26,200 after 12 months when you're fully performing in role, plus a quarterly performance related bonus of up to 20% Location: Leeds, Thorpe Park, Hybrid Shifts: Hours between 9.00am - 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm). Start dates: Looking for a new start? We have a start date in June with assessment centres running across April and May. Join us as a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers' journey and bring people back to financial health. Working towards KPI's, you'll speak to customers over the telephone about their accounts, taking time to fully understand each customer's situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you'll also help with any queries and...

Role: Corporate Receptionist Hourly Rate: 13.50p/h Location: Leeds City Centre Hours: ad hoc shifts to cover absence, training days and holidays Are you an experienced receptionist within a Corporate environment? Wanting to work within a team where you can take ownership of your day to day activities? Looking for a role that could provide an immediate start? Search are currently working with a fantastic client based in the Leeds area who are looking for an individual to join their team as Corporate Receptionist on a temporary ad hoc basis. The ideal candidate will previous experience of working within a corporate environment and experienced at working alongside and supporting up to Director level. Key responsibilities: - Meeting and greeting visitors - Answering phones - General administrative duties such as managing the post and printing documents - Managing the mailbox - Ensuring all spaces are kept clean and tidy Requirements: - Proven experience in an Corporate Reception...

French Speaking Sales & Customer Service Executive Leeds (Office-based) 30,000 + Bonus Full-time Permanent About the Role We are seeking a French Speaking Sales & Customer Service Executive to join a growing and dynamic team based in Leeds. This is an exciting opportunity for a motivated individual who is passionate about delivering exceptional customer experiences while driving sales growth across French-speaking markets. Key Responsibilities Manage inbound and outbound customer enquiries in French and English Build and maintain strong relationships with customers and clients Identify sales opportunities and promote products/services to maximise revenue Process orders, handle queries, and resolve issues efficiently Work closely with internal teams to ensure a seamless customer journey Maintain accurate records on CRM systems About You Fluent in French and English (written and spoken) Previous experience in sales, customer service, or account management Confident...

Trainee Recruitment Consultant - Call & Contact Centre Leeds City Centre 27,000 Per Annum + Uncapped Commission Search Recruitment Group is looking for Trainee Recruitment Consultants to join our Leeds office, specialising in Call & Contact Centre recruitment across Yorkshire. As one of the UK's leading recruitment agencies since 1987, with offices nationwide and in New York, we continue to grow and invest in future talent. We are looking for ambitious sales professionals who want to build a long-term career in a busy, people-driven environment where hard work is rewarded. This is a high-volume recruitment role where no two days are the same. You will be managing the full recruitment process, collaborating with clients to support their hiring needs while sourcing and placing candidates into a variety of call centre and customer service roles. From day one, you will receive structured training and hands-on support, giving you everything you need to develop your...

Job Title : Account Manager Contract Type : Permanent Location : Leeds, Parking on Site Annual Salary : 35,000 - 50,000 DOE Working Pattern: Full Time, Hybrid (3 days in office, 2 days home) Do you want to apply your amazing relationship building skills to a one-of-a-kind product? Do you care more about quality interaction rather than quantity? If you don't shy away from data and want to be in a small and passionate team, then this could be ideal. Due to growth in the business, this is a newly created role which is why they're looking for someone who is passionate about building lasting working relationships who is also aware of the importance of nurturing sales pipelines. You'll be part of a wider team too who are friendly and love what they do. There's parking on site, a free delivered lunch each week and company events throughout the year. This is the perfect role for you if you are an Account Manager or even a Sales Executive who: Prioritises relationship...

Customer Service Administrator Salary: 25,000 + Bonus Location: Leeds City Centre (Hybrid working) Hours: Mon-Fri, 37.5 hours per week Full-time, Permanent Position We are seeking a highly organised and proactive individual to join our client's Remortgage Department in Leeds. In this role, you will support the efficient management and processing of remortgage transactions while delivering a high quality, professional service to clients, borrowers, and third parties. You will thrive in a fast paced, high volume environment and play a key role in ensuring cases progress smoothly through to completion. No previous experience is required for this position, the successful candidate will have excellent communication and customer service skills, as well as be organised, with strong attention to detail. The Key Responsibilities of the Customer Service Administrator: Liaise professionally by telephone with clients, borrowers, lenders, and external parties Work towards...

Customer Service Central Leeds 24,785 per annum Monday - Friday 9:00am - 5:30pm Hybrid working available after probation We're looking for a proactive and customer focused individual looking to join our growing Customer Service team in Central Leeds. This role plays a key part in supporting our Case Handlers with their day to day workload while delivering a high standard of service to customers and third parties. This is an excellent opportunity for someone looking to move from a retail or hospitality background into an office based career, where strong communication skills, organisation, and customer service experience are highly valued. The Role You'll act as a central point of support, ensuring cases progress smoothly and customers receive timely, professional communication. Key responsibilities include: Supporting Case Handlers with customer service tasks Liaising with customers, third parties, and internal teams via phone and email Making welcome calls to new...

Customer Service Advisor Location: Leeds, LS16 6QY (Office-Based Role) Salary: 30,000 Per Annum + Company Bonus Start Date: May 2026 Hours of Work : Between 8.00am - 5.00am - Monday - Friday Key Responsibilities: 1. Handling customer enquiries via phone and email. 2. Resolving customer issues efficiently and professionally 3. Maintaining accurate customer records and updating internal systems 4. Working closely with internal teams to ensure smooth customer experience 5. Identifying opportunities to improve customer satisfaction Key Requirements: 1. Previous experience in a customer service or client-facing role 2. Excellent communication and interpersonal skills. Good at making connections over email and phone. 3. Strong problem-solving ability and attention to detail 4. Ability to work in a fast-paced environment 5. Proficiency in Salesforce / CRM tools, experience in Sage & Microsoft 365 tools Search is an equal opportunities recruiter and we welcome...

Quality Customer Care Manager BMW Bradford As a Quality Customer Care Manager, you'll be the go-to person for customer care, supporting customers across both sales and aftersales, and making things right when challenges arise. This is a role with plenty of autonomy, so we re looking for someone who s confident making decisions, comfortable handling sensitive situations, and passionate about delivering excellent service. Your day-to-day will include: Supporting customers with queries, concerns, and complaints in a professional and empathetic way. Taking ownership of customer issues from start to finish, and keeping customers updated throughout. Spotting trends in customer feedback and sharing ideas on how we can improve. Working with teams across the group to deliver consistent and high-quality customer experience. Monitoring customer communications to ensure a high standard of service. Supporting continuous improvement across customer and colleague journeys....