Customer Service Representative Role details Hybrid role based in Leeds, working 3 days in the office and 2 days remote after probation, with a varied Monday to Friday shift pattern. Salary is 27,500, working 37.5 hours per week, with a planned start date of 23rd March 2026. The role The role exists to handle detailed customer queries, maintain high service standards and build trust in these products. You'll work across multiple channels in a specialist contact centre, resolving issues efficiently while managing the pressures of a high-volume environment. What you'll be doing Answering inbound calls and having the right conversations to fully understand customer needs. Taking personal ownership of each interaction and following it through to resolution. Providing information, managing customer access, responding to enquiries and handling complaints across phone, written and social channels. Navigating multiple internal systems while talking to customers and recording...

Pre-course assessments and Planning: • Administer screeners, initial and diagnostics assessments for each learner, and subsequently develop and maintain tailored ILPs (inc. action plans) to include SMART targets. Plan lessons effectively and ensure that activities are innovative and differentiated towards individual learners (e.g. contextualised to their personal learning goals/chosen employment sector), and that learner support is effectively assessed, reviewed, implemented, and evaluated (where required) throughout the learner's journey. Training Delivery: • Deliver accredited and/or non-accredited training programmes to 19+ Adults in subject areas that are required for contract requirements (multi-disciplinary Trainers will be prioritised during selection) • Train, assess, motivate, mentor and support learners, assisting them to develop personal and social skills to better prepare them for work and independence. • Deliver outstanding teaching, learning and...

Customer Service Representative Location: Bradford / Hybrid Salary: 24,800 + excellent benefits Hours: Full-time, Monday-Friday on rotating shifts Saturday working: 1 in 3 Saturdays (currently 1 in 5, mornings only, voluntary) - all from home About the Role We're looking for a friendly, confident Customer Service Representative to join our Customer Service team. You'll be taking inbound calls, supporting customers with their enquiries, and helping to deliver a great customer experience. No call centre experience is required - full training is provided. What You'll Do Handle inbound customer calls and queries across multiple channels Process cases efficiently and accurately Keep customers updated and ensure they fully understand outcomes Escalate issues when needed Record information clearly to support customer journeys Follow company policies, processes and regulatory requirements Represent positive behaviours and values in all interactions What We're...

X3 Customer Executives - Immediate start Castleford, WF10 - Short walk from the train station 5-month contract ASAP start 37 hours per week , Monday-Friday (flexible start/finish times) 14.07 per hour About the Role We're supporting a well-known Housing Association in recruiting x3 Outbound Call Executives to join their friendly and supportive Customer Support Team. In this role, you'll be contacting tenants to confirm details, update their information, and ensure the organisation holds accurate, GDPR-compliant records. You'll also check whether customers still wish to receive services and action updates accordingly. It's a great opportunity for someone confident on the phone, organised, and looking to join a welcoming team environment. What You'll Be Doing Contact tenants by phone or other means to collect information about their household. Collect information regarding their personal circumstances, medical conditions and any adjustments that they may...

The Role This is an Account Manager role that will solely focus on the security portfolio. The primary focus will be to work as part of a team with the responsibility to retain more than 85% of a customer base that only trades in Cyber Security services. Customer growth is encouraged through the cross-sell and upsell from the Cyber Security portfolio. The rest of Claranet s sales portfolio and business opportunities will be passed onto and are managed by non-security account managers. This role is to retain customers and maximise average spend per account and being able to deliver the highest of standards of customer service satisfaction. A fantastic opportunity for a candidate who has experience in a cyber sales role, who is looking to expand their skillset, and to be supported in developing a successful career. Key Responsibilities The Account Manager should demonstrate excellent inter-personal and organisational skills, must work fluidly both at a senior peer,...

Job Title : Account Manager Location : Harrogate Salary : £30,000 - £60,000 per annum OTE (uncapped commission) Hours : Monday to Friday Are you an experienced sales professional looking for more autonomy and genuine earning potential? We're currently seeking a Account Manager to join a leading brokerage. This is a fantastic opportunity to take your career to the next level within a high performing, fast growing team that specialises in arranging finance deals. With a strong reputation for service, this business offers an exciting environment alongside excellent earning potential through uncapped commission. Your Duties as Account Manager will include: Manage the full customer journey from initial enquiry through to successful completion of the finance agreement. Assess client needs and identify the most suitable funding solutions from a panel of reputable lenders. Deliver a high standard of customer service to both new and existing clients, ensuring a positive experience at...

Job Title: Insurance Account Executive Location: Harrogate Salary: £30,000 - £50,000 per annum + Bonus Hours: Monday to Friday 09:00am - 17:00pm Our Client - Our client is an independent insurance brokerage known for practical advice, personal service and strong market access. Their team works closely with clients to shape effective insurance solutions and maintain consistent, reliable support. About the role - As Insurance Account Executive you'll manage a portfolio of commercial clients, act as their go to adviser and keep their cover running smoothly. From day to day support to renewal management, you'll make sure clients feel informed and looked after. You'll also help grow the portfolio by developing new business opportunities and strengthening long term relationships. Key Responsibilities: Build and maintain strong, long term client relationships as a trusted advisor Provide expert guidance on coverage options, risk solutions and market developments Grow your...

Location: Commutable from Wakefield, Leeds, Bradford, Halifax, Huddersfield Salary: 28-32k DOE This is a great opportuntiy to join a growing business with w brilliant culture as a Customer Account Manager/Relationship Manager. The Job As an Account Manager you will be responsible for delivering print and mail projects in a timely manner. You will work closely with both external clients and internal contacts, to deliver a professional service to specifications and SLAs. Delivering excellent customer service is key, so experience in this area is essential. Day to day you will liaise with the sales and production teams, as well as allocated clients and suppliers, to be able to process orders efficiently, in line with the brief and client expectations. As such excellent verbal and written communication skills are essential. This is a fast paced role where attention to detail is crucial. As an Account Manager you will need to be able to manage multiple projects...