ROLE TITLE Helpline Advisor Reports to: Helpline Supervisor LOCATION Rotherham ROLE PURPOSE To have a customer-led' approach and support project/regulatory KPI's to ensure that all customer contacts are responded to in a positive and professional manner, in line with Client SLA's. To effectively record and distribute information relating to accidents and incidents and provide updates as required. To respond and reactively react to requests and process work in line with SLA's. ACCOUNTABILITIES As a key member of the client helpline, you will be responsible for delivering a best service that ensures customer and colleague requests are delivered and supports the delivery of agreed KPI's. The scope of this role includes, but is not limited to, the duties described below: Responsible to the General Manager for the provision of administrative support and the investigation into customer enquiries. Prompt and accurate process of incidents ensuring that circulation...

Job Title : Account Manager Contract Type : Permanent Location : Leeds, Parking on Site Annual Salary : 35,000 - 50,000 DOE Working Pattern: Full Time, Hybrid (3 days in office, 2 days home) Do you want to apply your amazing relationship building skills to a one-of-a-kind product? Do you care more about quality interaction rather than quantity? If you don't shy away from data and want to be in a small and passionate team, then this could be ideal. Due to growth in the business, this is a newly created role which is why they're looking for someone who is passionate about building lasting working relationships who is also aware of the importance of nurturing sales pipelines. You'll be part of a wider team too who are friendly and love what they do. There's parking on site, a free delivered lunch each week and company events throughout the year. This is the perfect role for you if you are an Account Manager or even a Sales Executive who: Prioritises relationship...

Customer Service Administrator Salary: 25,000 + Bonus Location: Leeds City Centre (Hybrid working) Hours: Mon-Fri, 37.5 hours per week Full-time, Permanent Position We are seeking a highly organised and proactive individual to join our client's Remortgage Department in Leeds. In this role, you will support the efficient management and processing of remortgage transactions while delivering a high quality, professional service to clients, borrowers, and third parties. You will thrive in a fast paced, high volume environment and play a key role in ensuring cases progress smoothly through to completion. No previous experience is required for this position, the successful candidate will have excellent communication and customer service skills, as well as be organised, with strong attention to detail. The Key Responsibilities of the Customer Service Administrator: Liaise professionally by telephone with clients, borrowers, lenders, and external parties Work towards...

A renowned, established name in the industry, our client are a large Financial organisation - one with proven, established pedigree. Empowering finance professionals and redefining financial performance, our client's influential enterprise benefits small and large businesses with the range of award-winning services they offer. They're now looking to bring on board Junior Account Managers. Your primary function will be handling existing accounts and cross selling, with some new business development involved also. This is an amazing opportunity for any graduate looking to excel in the business world and establish a lucrative and rewarding career. Package: Competitive basic salary of £26k Y1 OTE of up to £36k! Excellent scope for progression and professional development- there will be opportunity to move into a more senior role as your knowledge of the company widens On-going training and mentorship Team socials in a friendly, inclusive environment Lucrative bonus and...

Customer Service Advisor (Hybrid) Salary: 24,785 Location: Leeds City Centre (Hybrid, 2 days WFH) Hours: Mon-Fri, 37.5 hours per week Full-time, Permanent Position Our client is now seeking a number of Customer Service Advisors to provide high quality support to lenders, borrowers, and legal firms within a busy contact centre environment. This role plays a key part in ensuring service levels are met and customers receive a smooth, professional experience throughout the remortgage process. The Key Responsibilities of the Customer Service Advisor: Liaise with institutional lenders, borrowers, and legal firms in relation to remortgage applications Respond to customer and stakeholder queries within agreed service levels Maintain regular communication with customers throughout the remortgage process Work closely with legal teams to ensure service standards and timescales are achieved Liaise with financial institutions to obtain required information and...

Job Title: Customer Service Executive Location: Leeds, LS16 Salary: 30,000 Start Date: May Hours of Work: 8-5 Mon - Fri Work Arrangements: Fully office based About the Role We are looking for a proactive and customer-focused individual to join our team as a Customer Service Executive. This role is ideal for someone who enjoys working in a fast-paced environment and is passionate about delivering a high-quality customer experience. Key Responsibilities Managing customer enquiries via phone and email Resolving issues efficiently and professionally Maintaining accurate records and updating internal systems Working collaboratively with internal teams to support the customer journey Identifying ways to improve customer satisfaction and processes Key Requirements Previous experience in a customer service or client-facing role Strong communication and interpersonal skills Good problem-solving ability and attention to detail Comfortable working in a...

Legal Recoveries Associate Salary : From 25,165 depending on experience, raising to 26,200 after 12 months when you're fully performing in role, plus a quarterly performance related bonus of up to 20% Location: Leeds, Thorpe Park, Hybrid Shifts: Hours between 9.00am - 6.45pm, including a 1 in 4 Saturday rotation (9.00am-1.00pm). Start dates: Looking for a new start? We have a start date in June with assessment centres running across April and May. Join us as a Legal Recoveries Associate in our Litigation department, this means working together to navigate our customers' journey and bring people back to financial health. Working towards KPI's, you'll speak to customers over the telephone about their accounts, taking time to fully understand each customer's situation to help them find the right way forward. Possible outcomes could be setting up affordable payment plans, in conjunction with any litigation processes, you'll also help with any queries and...

Are you an experienced Helpdesk Admin based in Wakefield? Randstad C&P are working with a national Facilities Management client who are needing Helpdesk Admins for a temporary contract on their site in Wakefield The Package: Competitive pay rate between 12.75 - 14 ph Monday to Friday, 40 hours per week 8.30am to 5pm Temporary contract Duties: Coordinate engineer schedules by matching their specific skills and locations to the current list of repair tasks to maximise efficiency Update the CAFM system to reflect the real-time status of work orders Organise planned preventative maintenance, ensuring that statutory safety inspections are booked and completed before they expire Ensure that all job notes, time logs, and completion details are recorded accurately for audit purposes Requirements: Experience working on CAFM systems Previous helpdesk experience within a similar FM environment Strong communication skills Ability to work in part of a team...

Customer Service Administrator Location: Bradford, BD4 Salary: £26,500 per annum Contract: Fixed Term Contract until July 2027 (Maternity Cover) Hours: Full Time, Monday to Friday, 9:00am - 5:00pm We are proud to be working in partnership with a well-established manufacturing business based in Bradford (BD4) who are looking to recruit an experienced Customer Service Administrator to join their team. This is a full-time, fixed term contract to cover maternity leave until July 2027 , with potential for the role to become permanent for the right candidate. The Role As Customer Service Administrator, you will play a key role in supporting both customers and internal teams to ensure production and order processes run smoothly. Your responsibilities will include: Providing excellent customer service via phone and email Offering administrative support to ensure production runs efficiently Monitoring stock levels of materials and placing orders accordingly...

Customer Service Representative Location: Bradford / Hybrid Salary: 24,785 + excellent benefits Hours: Full-time, Monday-Friday on rotating shifts Saturday working: 1 in 3 Saturdays (currently 1 in 5, mornings only, voluntary) - all from home About the Role We're looking for a friendly, confident Customer Service Representative to join our Customer Service team. You'll be taking inbound calls, supporting customers with their enquiries, and helping to deliver a great customer experience. No call centre experience is required - full training is provided. What You'll Do Handle inbound customer calls and queries across multiple channels Process cases efficiently and accurately Keep customers updated and ensure they fully understand outcomes Escalate issues when needed Record information clearly to support customer journeys Follow company policies, processes and regulatory requirements Represent positive behaviours and values in all interactions What We're...

Customer Service Administrator Location: Bradford, BD4 Salary: 26,500 per annum Contract: Fixed Term Contract until July 2027 (Maternity Cover) Hours: Full Time, Monday to Friday, 9:00am - 5:00pm We are proud to be working in partnership with a well-established manufacturing business based in Bradford (BD4) who are looking to recruit an experienced Customer Service Administrator to join their team. This is a full-time, fixed term contract to cover maternity leave until July 2027 , with potential for the role to become permanent for the right candidate. The Role As Customer Service Administrator, you will play a key role in supporting both customers and internal teams to ensure production and order processes run smoothly. Your responsibilities will include: Providing excellent customer service via phone and email Offering administrative support to ensure production runs efficiently Monitoring stock levels of materials and placing orders...

Job Title : Account Manager (30 Hours) Location : Harrogate Salary : £13.00 per hour Hours : 30 hours per week, Monday - Friday (flexible) Looking for a role where no two days are the same? Want to be part of a friendly, fast paced team where your contribution actually matters? This could be just what you're after. We're working with an established business in Harrogate that's on the lookout for an Account Manager to take ownership of customer relationships while supporting the smooth day to day running of operations. If you're organised, people focused and love building strong client relationships, you'll fit right in. Your duties as Account Manager: Acting as the main point of contact for customers, handling queries, orders and ongoing account activity Proactively managing accounts to ensure high levels of customer satisfaction, retention and repeat business Identifying opportunities to upsell and cross sell products and services Conducting regular customer check ins to...

Kickstart your career with one of the UK s fastest-growing customer experience companies. Be a part of our inclusive and friendly team as a Customer Service Advisor for the prestigious BMW Group Financial Services. If you're passionate, thrive in a fast-paced environment, and excel at delivering exceptional service, we want you! Salary - £26,520 Location Dearne Valley Office, Adwick Park, Rotherham S63 5AD Permanent role contracted to 40 hours paid production scheduled between 8am-7pm Monday to Friday, Saturdays 9am-2pm. Full time training & support provided. What s in it for you: Access to a range of employee benefits Annual leave starting at 28 days/annum (pro-rata) A vibrant office-based role with a great team Onsite canteen. Free onsite parking. Referral programme refer friends or family to work with Concentrix & earn up to £600 per referral! We are looking for a customer-focused professional responsible for providing support...

Customer Service Advisor Location: Huddersfield, HD8 Job Type: Permanent Salary: 24,000 - 26,000 (PA) We are currently recruiting for a Customer Service Advisor to join a well-established organisation within the environmental services sector. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys delivering excellent customer support. Key Responsibilities: Handling inbound and outbound customer enquiries via phone and email Providing accurate information and resolving customer issues efficiently Processing orders, bookings, and service requests Maintaining up-to-date and accurate records on internal systems Liaising with internal teams to ensure smooth service delivery Key Requirements: Strong organisational skills with the ability to prioritise workload Ability to work under pressure and meet deadlines Excellent communication skills, both written and verbal Good level of literacy and attention to detail Confident...

Job Type: Permanent Build a brilliant future with Hiscox   About us: As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to...

Receptionist - Public Sector Location: Thirsk, YO7 3EZ Pay: 15.09 per hour Type: Temporary Hours: 37 hours per week, Monday - Friday Our Client : Our client is dedicated to supporting a secure and prosperous United Kingdom, working to protect national interests and safeguard our communities. They are committed to delivering excellent service and maintaining a strong, reliable presence in public service. What you'll be doing : As the first point of contact, you'll play a vital role in creating a welcoming environment for patients. Your day-to-day responsibilities will include: Greeting and welcoming patients with a friendly, professional manner Managing patient check-in and check-out processes efficiently Scheduling and confirming appointments for patients and clinicians Answering telephone calls and responding to patient inquiries promptly Maintaining accurate patient records and updating information as needed Keeping the reception area tidy and...

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Customer Service Advisor The first point of contact for the helpdesk, receiving and processing all customer and client calls ensuring they are dealt with effectively, and in a timely and professional manner. To provide a customer focused service, dealing with all client / customer requests, and dealing with complaints in an efficient and sensitive manner. Key responsibilities...

A renowned, established name in the industry, our client are a large Financial organisation - one with proven, established pedigree. Empowering finance professionals and redefining financial performance, our client's influential enterprise benefits small and large businesses with the range of award-winning services they offer. They're now looking to bring on board Junior Account Managers. Your primary function will be handling existing accounts and cross selling, with some new business development involved also. This is an amazing opportunity for any graduate looking to excel in the business world and establish a lucrative and rewarding career. Package: Competitive basic salary of £25k, with OTE takes your package higher Excellent scope for progression and professional development- there will be opportunity to move into a more senior role as your knowledge of the company widens On-going training and mentorship Team socials in a friendly, inclusive environment Lucrative...

Product and Customer Services Manager Finlay Jude Associates are working in partnership with a leading manufacturer within the passive fire protection and construction materials sector to recruit an ambitious Product and Customer Services Manager in Rochdale. Industry Sector: Customer Services, Passive Fire Protection, Firestop, Fire-Resistant Products, Fire Protection Products, Team Leadership In this role, you will be responsible for overseeing the product route to market and collaborating with various departments. You will work closely with internal teams, external partners, and certification bodies to ensure products meet industry standards and deliver the highest levels of service. You will also ensure, through your team, that customer needs are consistently met or exceeded, while promoting and delivering excellent customer service standards. You will manage the customer service team, ensuring service levels are maintained and issues are resolved effectively....

Key Account Manager - Automotive Aftermarket Distribution Strengthening our UK sales team: Delivering and developing c class Garage Workshop Consumables programmes to vertical markets expanding across the Automotive Aftermarket is where our client excels. Their extensive experience enable MRO Workshops to efficiently and productively manage their workshop consumable usage. We are on the hunt for a Key Account Manager , National Account Manager or Senior Sales Development Executive to develop their Automotive Aftermarket distribution sector via Independent Motor Factors both car and CV and Trade Buying Groups / ITG's / VM trade parts programmes . Ideal Location - North (Manchester, Leeds. Liverpool, Nottingham, Derby) Good Salary Neg (Circa 55k - 60k) + Bonus + Car + Pension Our utopia: Our ideal candidate will have worked within the Automotive Aftermarket in a Senior Sales / Key Account or National Account capacity and be familiar with...