Are you an experienced customer service leader who knows how to get the best from people while delivering an excellent customer experience? We're looking for a Team Leader - Customer Contact Operations ( Manager I, Commercial Customer Care) to lead a frontline customer contact team of around 15 colleagues, including two Senior Specialists. You'll oversee customer interactions across phone, email, chat and digital channels, ensuring customers receive a consistent, responsive and high-quality service. What will you do? You'll take ownership of the day-to-day performance of the team, balancing customer experience, productivity and employee engagement. Key responsibilities include: Lead, coach and develop a high-performing customer contact team. Deliver against service levels, productivity, quality and customer experience targets. Manage workload and resources to meet changing customer demand. Coach colleagues, manage performance and support career development....

Entry Level Customer Service Advisor Salford (M50) Parking Onsite Monday-Friday 9am-5pm 12.71 per hour ASAP- End of December 2026 Our client in the retail industry, is seeking a motivated Temporary Entry Level Customer Service Advisor to enhance their customer support team. This temporary position is perfect for individuals eager to gain valuable office experience while providing exceptional service to customers. With the role until the end of 2026, this role is particularly well-suited for recent graduates who have experience in face-to-face customer service and are looking to expand their skill set. Key Responsibilities: Deliver high-quality customer support across various channels, primarily through telephone interactions, as well as email, tickets and live chat. Handle both inbound and outbound customer calls with professionalism, calmness and a helpful demeanour. Manage customer service tickets and live chat conversations effectively. Respond...

Medical Receptionist / Care Navigator Job Type: Permanent, full time role with hours available of 30-36 hours per week) Salary: £25,127 per annum (pro rata based off working hours - £13.45 per hour) Hours: The working hours for this position are between 8:00 am and 6:30 pm. Additionally, you will be required to work one late night per week. I am currently seeking a motivated individual to join our team as Care Navigator/ Receptionist on a permanent basis at a large medical centre in the North Liverpool area. As a Medical Receptionist / Care Navigator, you will play a vital role in ensuring a smooth and efficient operation of our centre. This is a versatile position that involves working both on reception and over the phone, as well as assisting with various tasks in the back of the medical centre. Key Responsibilities: Greeting and assisting patients at the reception desk. Managing incoming calls and directing them to the appropriate departments. Scheduling...

Customer Service Administrator Location: Middleton Contract: Temporary, Initial 3-Month Contract Start Date: 5th October Pay Rate: 12.76 per hour Hours: Monday to Friday, 9:00am - 5:30pm About the Role We are currently recruiting for a Customer Service Administrator to join a busy and fast-paced customer experience team based in Middleton. This is an excellent opportunity for a customer-focused administrator looking for an immediate start within a supportive and professional environment. Initially offered on a 3-month temporary contract, there is potential for the assignment to be extended and opportunities for permanent employment for the right candidate. You will be responsible for handling customer enquiries, supporting administrative processes, and ensuring customers receive an excellent service throughout their journey. Key Responsibilities Providing excellent customer service via inbound and outbound communication channels Managing customer enquiries and administrative...

Inbound Customer Service Advisor START DATE: ASAP 14.26 per hour Full time (37 hours, Monday-Friday) Full training provided (6-8 weeks office based) Hybrid working after completion of training (3 days in office, 2 days WFH) On-going temporary contract Manchester City Centre We are currently looking for Inbound Customer Service Advisors to join a public-sector organisation in the city centre of Manchester. This role will start ASAP on a temporary basis and is guaranteed for at least 3 months with the view to extend or move into a permanent role for the right candidates. Location: Very centrally located with access to all public transport links and local amenities. Role will be a mixture of office and home working and full IT equipment will be provided. Working days are Monday - Friday between the hours of 8:00AM-6:00PM, 37 hours per week. The Role: The customer service and administration team deal with a high volume of telephone and email queries...

Salary: £25,545.00 Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm (typically 8:30-4:30, 9-5, or 10-5:30/6). Location: Office based on Oxford Road, Manchester City Centre. Hybrid working contract. Some homeworking days will be available upon successful probation which can be around 6-9 months from start date, however it’s essential you are able to commute to Manchester on a weekly basis. Our Operations Team requires an Administrator to work within our Life and Pension division on a full time, permanent basis in Manchester. The role will involve processing and entering phone/paper enquiries related data into the computer, handling customer service inquiries and problems via phone, paper, and mail. You will be required to be flexible to work across all back-office teams if support is required. Full training will be provided. Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim...

Administrator Location: Manchester (M3) Pay Rate: 14.51 per hour Hours: 37.5 hours per week, Monday to Friday Working hours: 8.30am-5pm Contract: 3 month temporary contract - Potential permanent opportunity We are currently recruiting Administrators to join a well-established company based in Manchester (M3). This is a great opportunity for someone looking to develop their administrative experience within a busy and professional office environment. Key Responsibilities: General administrative support Data entry and maintaining accurate records Processing documents and information Managing emails and internal correspondence Updating systems and databases Supporting the wider team with day-to-day administrative tasks Ensuring work is completed accurately and within required timescales What We're Looking For: Previous administrative experience preferred but not essential Strong attention to detail and organisational skills...

Adhoc Receptionist (Multiple Sites - MANCHESTER) We are currently looking to build a pool of reliable and flexible Receptionists to provide adhoc cover across multiple sites in the Manchester area. This role is ideal for individuals who are happy to work occasional shifts on an as-needed basis, with no guaranteed hours. Shifts will be offered as they become available, and you can choose to accept them based on your availability. Key Responsibilities: Providing front-of-house reception cover Greeting visitors in a professional and friendly manner Answering and directing phone calls Handling general administrative tasks Maintaining a tidy and organised reception area What we're looking for: A professional and approachable manner Strong communication and organisational skills Flexibility and reliability Previous reception or customer service experience is preferred but not essential How it works: You will be added to our pool of receptionists and contacted...

Customer Service AdministratorGreater Manchester £28,000 Permanent 37.5 Hours Per WeekLooking for a role where customer service is genuinely valued? If you're an experienced administrator or customer service professional who enjoys building relationships, solving problems and being the person people rely on, this could be the opportunity you've been looking for. We're working with a growing, well-established business that has built its success on quality, reliability and exceptional customer service. Due to continued growth, they're looking for a Customer Service Administrator to join their friendly and supportive team. This is far more than a standard admin role. You'll be at the heart of customer operations, working closely with customers, sales teams and colleagues across the business to ensure everything runs smoothly from enquiry through to order completion. What's In It For You? Salary up to £28,000 Flexible start times between 8:00am and 9:00am Flexible working...

Contact Centre Sales & Service Manager Location: Worsley, Manchester Salary: 40,000- 50,000 depending on experience Bonus: Up to 25% performance-related Hours: Full-time, permanent Office-based An exciting opportunity to make your mark We're working with an established and growing consumer-focused business that is entering an exciting period of growth, development and transformation. As part of this next chapter, they are looking to appoint an experienced Contact Centre Sales & Service Manager to take ownership of their customer contact operation and play a key role in shaping its future. This is a fantastic opportunity for an ambitious contact centre leader who enjoys being hands-on, commercially focused and close to the operation. You'll have the opportunity to develop people, improve performance, introduce new ways of working and make a tangible impact on both customer experience and revenue. The Role Leading a team of approximately 14 Contact Centre Advisors,...

Customer Service Team Leader Sale, Manchester £44,556.75 per annum + excellent benefits package Permanent, Full Time (39 hours per week working hours will be between 8am and 5pm Monday to Friday. Flexibility required to support service delivery.) Closing date: 15th October 2026 Interview date: 26th October 2026 Interview location: Oaklands House, Suite 2, Second Floor, Oaklands House, 34 Washway Road, Sale, M33 6FS Looking for Your Next Leadership Challenge in Customer Service? At Irwell Valley Homes, we believe that great customer service changes lives. Our Customer Service Team is often the first point of contact for our customers, and the way we lead, support and empower our colleagues directly impacts the experience customers receive every day. We're looking for a Customer Service Team Leader who is passionate about delivering outstanding customer service, developing high-performing teams and driving continuous improvement across our customer contact channels....

Desk-Based Account Manager Manchester (Office-Based, 5 Days Per Week) 27,500 Basic Salary + Uncapped Commission Are you an experienced technology sales professional looking to take the next step in your career? Do you enjoy building strong customer relationships, identifying opportunities, and driving revenue growth? If so, we'd love to hear from you. We are looking for a Desk-Based Account Manager to join a growing technology business in Manchester. This role is focused on managing and developing existing customer accounts, identifying upsell and cross-sell opportunities, and delivering excellent customer service while achieving sales targets. Responsibilities Managing and growing a portfolio of existing customer accounts Building strong relationships with key contacts and decision-makers Identifying and developing upsell and cross-sell opportunities Generating quotes, proposals, and sales opportunities Following up on customer enquiries and sales leads Maintaining...

Are you passionate about delivering excellent customer service while keeping transport operations running smoothly? We're looking for a Pallet Network & Customer Service Coordinator to join our busy transport team based in Stockport. This is a varied role that combines operational planning with customer relationship management, making it ideal for someone who enjoys problem-solving, building relationships, and working in a fast-paced environment. The role involves coordinating pallet network collections and deliveries, managing customer enquiries, and working closely with drivers and operational teams to ensure an outstanding service is delivered every day. What You'll Be Doing Coordinating daily pallet network collections and deliveries. Managing customer bookings and service enquiries. Acting as the main point of contact for customers regarding collections, deliveries and service updates. Building strong relationships with customers, drivers, and internal teams....

JOB TITLE: Customer Service Advisor PAY: 14.40p/hr LOCATION: Manchester City Centre - Piccadilly HOURS : Full Time, 35 hours per week WORKING PATTERN : Our work style is hybrid, which means working 3 days per week from home, subject to training sign-off. START DATE : 30th November CONTRACT: 12 months About this opportunity Our Customer Service teams are the heartbeat of our organisation. Do you want to be part of a team that makes a genuine difference to our transport customers? Consumer Lending is a key part of our Group and helps customers by providing cars, vans, caravans, and motorbikes and/or the finance for them. We're currently looking for people who care about customers to join our contact centre teams supporting our Lex brand. As a Transport Customer Service Advisor, you'll be the first point of contact to new and existing customers. Applying your skills and expertise to help them with their financial & service needs via a range of...

Customer Service Advisor Our client, a leading organisation in the education sector, is seeking an enthusiastic and dedicated Customer Service Advisor to join their dynamic team. This is a fantastic opportunity for individuals who thrive in a customer-focused environment and are eager to contribute to a welcoming and supportive atmosphere. Location: Liverpool, L3 5AE Contract Type: Temporary Salary: 14.14 per hour Working Days: Monday to Sunday Hours: 25 hours per week Shift Pattern: 8 AM to 2 PM 2 PM to 8 PM 9 AM to 5 PM Key Responsibilities: As a Customer Service Advisor, you will play a vital role in ensuring a seamless experience for visitor. Your duties will include, but are not limited to: Welcoming visitors warmly and addressing a variety of inquiries at the reception desk. Efficiently distributing mail and parcels to maintain smooth operations. Conducting health and safety checks to ensure a secure environment for everyone. Reporting repairs and responding...

Liverpool Experience Campus is where extraordinary events and careers come to life. Located on Liverpool s iconic waterfront, our connected campus brings together award winning venues, on-site hotels, Ticket Quarter ticketing agency and a team of talented professionals who are passionate about creating unforgettable experiences. At Liverpool Experience Campus our people are our greatest asset. We take pride in creating a supportive workforce with a range of benefits available to our colleagues, including: An enhanced holiday scheme which increases with length of service. An excellent pension scheme is available. Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts. Enhanced maternity, paternity and adoption leave schemes. An excellent occupational sick pay scheme. Free onsite parking right in the heart of the city centre. Travel pass scheme....

Job Title: Customer Service Advisor Location: Remote Contract Type: Temporary Working Hours: Full-time, 6-week rolling rota (Shifts between 8am-8pm Monday to Friday, and 9am-5:30pm Saturday/Sunday/Bank Holidays. One Saturday and one Sunday every 6 weeks.) Exciting Opportunity Awaits! Our client is seeking a dedicated Customer Service Advisor to provide vital support to customers during their time of need. This role involves being the first point of contact for both inbound and outbound calls, ensuring each customer interaction is handled with care and professionalism. Key Responsibilities: Manage customer inquiries via telephone, email, and webchat, updating the system with call notes. Deliver exceptional service by proactively addressing concerns and aiming for first-time resolutions. Support customers in sensitive circumstances while maintaining professionalism and impartiality. Identify complex queries and escalate them to ensure fair outcomes. Adhere to...

Job Title: Customer Care Specialist Agent Location: Liverpool City Centre on a hybrid working basis Salary: 28,459 per annum Job Type: Permanent, Full Time Working Hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours a week Looking for a new challenge? Do you have a passion for delivering exceptional service and good outcomes for customers? Are you compassionate, empathetic and an outstanding communicator? What You'll Be Doing: Supporting customers experiencing financial difficulties and/or vulnerability providing good customer outcomes meeting both customer and business needs Providing great customer service (using models including TEXAS and IDEA) with the aim of a one call resolution Assisting customers/businesses with debts owed - ensuring these are recovered meeting both the customer and business needs. Responding to queries from clients and agents received by phone, email or letter in a courteous and helpful manner and ensuring that all information...

Job Title: Finance Customer Service Representative Location: Liverpool / Hybrid Salary: 26,938 - 28,609 + up to 2000 Performance related bonus Job Type: Permanent, Full Time Working Hours: 37.5 hours a week between 09:00am and 17:30pm Monday to Friday. 1 in 3 Saturdays between the hours of 9.00am and 17.30pm About the Role: As a finance customer service representative, you will be dealing with a high volume of customer enquiries about their direct debit payments by telephone, email and webchat. This role requires great communication skills. What you will be doing: Taking payments from customers who have missed their direct debit payment. Dealing with general customer queries about their monthly direct debit payments Amending and updating customers details, including changing their direct debit payment dates and bank account details Setting up Payment Plans and providing support for customers who may require forbearance options. Offering solutions for...

Job Title: Finance Customer Service Representative Location: Liverpool / Hybrid Salary: £26,938 - £28,609 + up to £2000 Performance related bonus Job Type: Permanent, Full Time Working Hours: 37.5 hours a week between 09:00am and 17:30pm Monday to Friday. 1 in 3 Saturdays between the hours of 9.00am and 17.30pm About the Role: As a finance customer service representative, you will be dealing with a high volume of customer enquiries about their direct debit payments by telephone, email and webchat. This role requires great communication skills. What you will be doing: Taking payments from customers who have missed their direct debit payment. Dealing with general customer queries about their monthly direct debit payments Amending and updating customers details, including changing their direct debit payment dates and bank account details Setting up Payment Plans and providing support for customers who may require forbearance options. Offering...