Search
Rutherglen, Glasgow, UK
Collections Agent Salary 25,500 Monday - Thursday 8am-4.pm Friday 8am-3pm Fully office based To proactively manage customer arrears through outbound and inbound calls, helping customers bring their accounts back up to date while delivering a fair and supportive collections service. You will work as part of a small collections team, contacting customers, discussing missed payments, and agreeing realistic repayment solutions. Key Responsibilities Speaking to customers regarding overdue accounts Negotiate and agree sustainable repayment plans based on customers' circumstances Identify and escalate vulnerable customers in line with company procedures Follow up on missed payments including unpaid direct debits Maintain accurate records of all conversations and actions on internal systems Work to daily, weekly, and monthly collections targets Liaise with third-party collection agencies when required Review and progress accounts towards further recovery action where appropriate...
