Job Description
Collections Agent
Salary 25,500
Monday - Thursday 8am-4.pm
Friday 8am-3pm
Fully office based
To proactively manage customer arrears through outbound and inbound calls, helping customers bring their accounts back up to date while delivering a fair and supportive collections service.
You will work as part of a small collections team, contacting customers, discussing missed payments, and agreeing realistic repayment solutions.
Key Responsibilities
Speaking to customers regarding overdue accounts
Negotiate and agree sustainable repayment plans based on customers' circumstances
Identify and escalate vulnerable customers in line with company procedures
Follow up on missed payments including unpaid direct debits
Maintain accurate records of all conversations and actions on internal systems
Work to daily, weekly, and monthly collections targets
Liaise with third-party collection agencies when required
Review and progress accounts towards further recovery action where appropriate
Skills & Experience
Experience in a telephone-based collections, debt recovery or call centre environment is desirable
Confident communicator with strong negotiation skills
Resilient, persistent, and able to handle challenging conversations
Empathetic approach with the ability to treat customers fairly
Strong organisational skills and attention to detail
Ability to work both independently and as part of a team
Personal Attributes
Professional and confident telephone manner
Calm under pressure and results-focused
Energetic and can work with purpose
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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