Customer Services Officer

Job Title: Customer Services Officer

Location: City of Wolverhampton Council

Contract Details: Temporary

Salary: 13.26 per hour

About Our Client:
Join our dedicated team in the public sector, where we strive to enhance the lives of our community through exceptional customer service. Our client is committed to providing a responsive and comprehensive enquiry service that meets the diverse needs of the public.

Benefits & Perks:

• Office based role-Hybrid options available once training has been completed and they are confident to work independently.
• Opportunities for personal and professional development
• A supportive team environment
• Gain experience in adult social care services
• No weekends or bank holidays

Responsibilities:

• Deliver a high-quality, courteous customer enquiry service
• Resolve customer enquiries related to Council services efficiently
• Ensure accurate tracking and follow-up of all enquiries
• Collaborate with a multi-disciplinary team to enhance service delivery
• Provide administrative support to streamline customer processes
• Stay informed on all Council services and changes

Essential (Knowledge, skills, qualifications, experience):

• Proven experience in customer service roles on the phone.
• Strong communication and problem-solving skills
• Ability to manage high call volumes with professionalism
• Technical literacy with various business systems
• Sensitivity to the needs of diverse communities

Desirable (Knowledge, skills, qualifications, experience):

• Understanding of adult social care services
• Experience in handling sensitive and complex enquiries
• Familiarity with information technology and data evaluation

Technologies:

• Proficient use of customer service software and systems
• Microsoft Office Suite

How to apply:
Ready to make a difference? If you are enthusiastic about providing excellent customer service and are eager to contribute to our community, we want to hear from you! Please submit your CV.

Don't miss this chance to be part of a dedicated team making a real impact!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.