Support Officer / Supported Housing Assistant
- a2dominion
- Newbury, UK
- 05 Feb, 2026
Job Description
Support Officer / Supported Housing Assistant
This is a rewarding opportunity for a Support Officer / Supported Housing Assistant to deliver person-centred housing support, helping customers maintain independence, wellbeing and secure tenancies within supported accommodation services.
If you’ve also worked in the following roles, we’d also like to hear from you: Residential Support Worker, Tenancy Support Officer, Care Support Worker, Housing Support Worker, Support Practitioner
SALARY: £25,148 - £26,869 per annum + Generous Benefits (see below)
LOCATION: Newbury, Berkshire (RG14) – Fully Office Based
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 Hours per Week, Monday to Friday 9am – 5pm
PLEASE NOTE: A Full Driving Licence and your own vehicle is essential for this role
JOB OVERVIEW
We have a fantastic new job opportunity for a Support Officer / Supported Housing Assistant to join a supported accommodation service focused on empowering customers to live independently and safely.
As a Support Officer / Supported Housing Assistant you will provide tailored, person-centred support to individuals with a range of needs, working closely with partner agencies, health professionals and internal teams to achieve positive outcomes.
The Support Officer / Supported Housing Assistant role involves assessing needs, developing Independent Living Plans, managing risk, and supporting customers to understand their rights, responsibilities and housing options.
This position would suit someone who is compassionate, organised and confident working with vulnerable people in a dynamic support environment.
APPLY TODAY
Ready to make your next career move? Apply Now for our Recruitment Team to review.
DUTIES
Your duties as the Support Officer / Supported Housing Assistant include:
- Assessing Referrals: Engaging prospective customers using a person-centred approach
- Multi-Agency Working: Liaising with health professionals, partner agencies and colleagues
- Tenancy Support: Ensuring customers understand support available, financial obligations, rights and responsibilities
- Support Planning: Creating, reviewing and delivering Independent Living Plans and Risk Assessments
- Person-Centred Delivery: Providing flexible, tailored support to achieve agreed outcomes
- Partnership Working: Building strong relationships with external stakeholders and internal services
- Safeguarding: Reporting and managing safeguarding concerns in line with procedures
- Record Keeping: Completing accurate documentation and maintaining up-to-date records
- Data Collection: Contributing to statutory returns and service reporting
- Complaints Handling: Managing complaints and representations in line with policy
CANDIDATE REQUIREMENTS
ESSENTIAL
- Previous experience supporting individuals to achieve and maintain independence
- Experience working with diverse client groups, including mental health and substance misuse
- GCSEs (or equivalent) in Maths and English
- Strong communication and relationship-building skills
- Good organisational and time management abilities
- Confidence using IT systems and management information systems
- Ability to manage challenging behaviour in a professional manner
- Full UK driving licence and access to own transport
DESIRABLE
- Housing or support-related qualification
- Experience of partnership working with statutory and voluntary agencies
This role requires an enhanced DBS
BENEFITS
- 25 days’ holiday (Plus Bank Holidays)
- Up to 8% contributory pension
- Investment in your learning and development
- Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.
NO AGENCIES PLEASE
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P14377
This job is being advertised by AWD online on behalf of a2dominion Group Ltd
Full-Time, Permanent Social Care and Supported Housing Jobs, Careers and Vacancies. Find a new job and work in Newbury, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD-IN-SPJ
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About us
For over 70 years, we've been building and maintaining quality homes in London and Southern England. We have over 38,000 homes so whether you’re looking to rent as a private tenant, need social or supported housing, or want to buy a share in your own home, we have a home for you.
Why work with us
These are the things that matter to us and we hope they matter to you.
Belonging
We know that equality, diversity and inclusivity make us better. We embrace the unique contributions of our colleagues and seek to create a workplace where everyone feels like they belong.
With inclusivity come fresh ideas, creativity and the experience needed to innovate and improve. We are committed to ensuring everyone has the opportunity to contribute to our success so we can truly thrive and support the diverse communities we serve.
Rewarding
Working for an organisation with a social purpose can enrich your life. We offer a competitive salary and benefits package for our sector; but for us it’s not just about the money.
We make a meaningful, lasting difference to tens of thousands of people every day providing and maintaining people’s homes and investing in services that benefit the communities we serve. What we do is challenging, but doing it well brings the reward of knowing that we really are improving people’s lives.
Growing
We know that personal growth is different for every individual. So, when it comes to our people’s development, we encourage everyone to stretch their knowledge and skills in a way that works for them. For some, that may be pursuing on-the-job learning or professional qualifications.
While for others it may be improving their communication or leadership skills. Whatever path people choose, we are committed to creating opportunities and fostering an environment where everyone has a chance to achieve their full potential.
Supporting
We believe that work is an experience, not just a place. That is why we take the time to engage and understand what is important to our people.
We are a caring organisation committed to providing a positive working environment. Every individual, whatever job they perform and wherever they do it, feels empowered, engaged, healthy and productive.
Through understanding and supporting the needs of each other we are in a strong position to support and improve the lives of our customers.
Investors in People accreditation
We retained our Investors in People (IiP) Gold Standard accreditation for the fourth time in December 2020. The assessment included an all-staff survey and conversations with a small number of staff, looking at how we lead and support our people and help to improve performance and achievements. The accreditation is valid until 2023 and places us in the top 16% of IiP-recognised organisations across the UK.
