Customer Service Advisor

Job type: Full-time

We are Zenith are working with our client who are recruiting for multiple Customer Service Vacancies due to start ASAP.

You ll support customers when something goes wrong at home from broken boilers to burst pipes helping them get fast, reliable assistance when they need it most. We re looking for self-motivated people who learn quickly, take ownership and are confident working in a busy call-centre environment.

Duties & Responsibilities

• Take inbound and make outbound calls, with no cold calling.
• Log claims accurately and arrange engineer visits.
• Keep customers updated and help ensure repairs progress efficiently.
• Recognise when customers need additional support and respond with care.
• Work with colleagues, clients and engineers to deliver excellent customer service.

The People & Experience we are looking for

• At least two years call-centre experience.
• A self-motivated approach and the ability to learn new systems and processes quickly.
• A positive, helpful attitude and a willingness to take ownership.
• Strong communication skills and attention to detail.
• Confidence using computers and managing several tasks at once.
• Reliability, flexibility and the ability to work in a fast-paced environment.
• Availability to work the full rotating shift pattern, including weekends.
• Commitment to attending and completing all mandatory training.

Hours and shift pattern

• Full-time role with a four-day working week.
• Shifts follow a 12-week rotating pattern across all seven days, including Saturdays and Sundays. This is not a Monday-to-Friday role.
• During summer, you ll work a combination of eight-hour and ten-hour shifts.
• During winter, you ll work ten-hour shifts only.
• Working hours are averaged over the year, and you ll be paid for 37.5 hours each week.
• Shift times vary between 6:00am and 10:00pm.
• Rotas are provided in advance.
• A free taxi service is available for 6:00am starts and 10:00pm finishes.

• You will receive mandatory digital training before your start date, which must be completed in full before you join. Your first week will consist of essential training, Monday to Friday, from 9:30am to 4:30pm. Attendance for the full duration of every training day and completion of all training are requirements of the role. This five-day training week is separate from your usual four-day working pattern. The training dates and hours are fixed and non-negotiable. We cannot accommodate holidays, routine appointments or other planned personal commitments during these sessions. Please apply only if you can commit to the full training programme. Failure to attend or complete mandatory training may result in your employment being terminated, subject to applicable statutory rights and any reasonable adjustments required by law. You ll need to engage fully with the learning, ask questions and demonstrate that you can pick up new information and processes quickly.