Admin Assistant - Waste & Recycling

Confident handling customer enquiries and keeping cases on track? Join the Council's Street Environment Services as an Admin Assistant / Waste Adviser, helping residents and businesses resolve waste and recycling queries. This customer-facing role combines administration, complaints handling, casework and community engagement, with site visits across the borough.

• Manage resident and business complaints from first contact to resolution.
• Investigate missed collections and other waste enquiries with operational teams.
• Maintain accurate records using iCasework and customer relationship management (CRM) systems.
• Write clear responses, correspondence and case notes.
• Respond to councillor enquiries and support draft responses to MP correspondence.
• Advise on recycling, waste presentation and contamination.
• Support community events, estate visits and recycling campaigns.

• Experience in customer service, resident engagement or community work.
• Strong organisation skills and experience managing competing deadlines.
• Clear written and verbal communication, including handling challenging enquiries.
• Accurate administration, data entry and record-keeping skills.
• Understanding of waste management, recycling and environmental sustainability.
• Knowledge of communities, complaints procedures and data protection requirements.
• Confidence in learning IT systems and working independently and within a team.

Desirable: Experience in complaints handling, casework management, or customer-facing investigation.

Please note: The role includes outdoor work, borough-wide site visits and occasional work outside normal office hours, including evening meetings.

Submit your CV through CV-Library, quoting VAC-02-11-26-OR(phone number removed). Highlight your customer service, administration, and any complaints-handling or waste and recycling experience, and confirm your availability for the target start date.

DBHRSolutions is acting as the employment business for this vacancy. We are committed to equality, diversity and inclusion, and welcome applications from all suitably qualified candidates.