Job Description
Customer Service Advisor (Remote)
Fully Remote 5 months Temporary Contract Starting 5th October
12.71 per hour, 37.5hrs per week Equipment Provided
We are currently recruiting Customer Service Advisors to join the customer care team of a leading retailer on a 20-week temporary contract starting on 5th October.
This is a fully remote opportunity, offering the chance to work from home while supporting customers across multiple communication channels including phone, email and live chat.
About the Role
As a Customer Service Advisor, you will be the first point of contact for customers, helping to resolve enquiries, provide information and deliver an outstanding customer experience. You'll play an important role in maintaining customer satisfaction and supporting a fast-paced, customer-focused operation.
What You'll Be Doing
- Handling customer enquiries via telephone, live chat and email
- Resolving customer issues promptly and professionally
- Delivering a high standard of customer service on every interaction
- Updating customer records accurately across internal systems
- Taking ownership of customer queries through to resolution
- Working to agreed quality and performance targets
- Keeping up to date with processes, procedures and product knowledge
- Contributing positively to team discussions and coaching sessions
What We're Looking For
- Previous customer service experience
- Strong communication skills, both written and verbal
- A genuine passion for helping customers
- Experience working towards performance targets and KPIs
- Excellent attention to detail and accuracy
- Ability to work independently in a remote environment
- Flexible approach to working hours, including evenings and weekends
Working Hours
The customer care operation runs 7 days a week, and successful candidates must be fully flexible within the following hours:
- Monday to Friday: 8:00am - 9:00pm
- Saturday: 8:00am - 6:30pm
- Sunday: 9:00am - 5:00pm
You will work 37.5 hours per week across 5 days, depending on business requirements.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Job Ref:
