Orders Advisor and Team Leader (Internal Applicants Only)

Orders Advisor and Team Leader 
Sandy (Hybrid) 
Competitive Salary, plus bonus & benefits  

At Marshalls plc, we believe building tomorrow's world starts with what we can create together today. Since the 1890s, we've grown from a Yorkshire stone business into a leading UK manufacturer of building, roofing and landscaping solutions. Built on generations of expertise, we're known for quality, innovation and sustainability, helping our customers bring their vision to life and create places that work today and last for generations. Together, we're building tomorrow's world. 

Our Marshalls Landscape division is now looking for a Team Leader to inspire and support our team of Order Advisors, ensuring our customers receive a first-class experience from order to delivery while driving performance, continuous improvement and teamwork. 

So, what’s the mission? 
You'll be responsible for leading a team of Order Advisors, ensuring workloads are organised, service levels are achieved and customers receive an outstanding experience from order through to delivery. 

Alongside leading the team, you'll remain hands-on by supporting with customer orders, resolving complex enquiries and helping the team manage busy periods. 

You'll be responsible for: 

• Leading, coaching and developing a team of Order Advisors to deliver excellent customer service.  

• Organising workloads and resources to ensure customer demand is met.  

• Monitoring team performance against key operational metrics and taking action where improvements are needed.  

• Supporting the team with escalated customer enquiries, delivery issues, returns and after-sales queries.  

• Processing customer orders accurately and supporting with complex or high-priority orders when required.  

• Proactively managing customer orders, deliveries and site bookings to ensure projects stay on track.  

• Working closely with Internal and External Sales teams to identify opportunities and support sales growth.  

• Encouraging a culture of continuous improvement by identifying process improvements and sharing best practice.  

• Developing the team's knowledge of products, systems and processes to build capability and confidence.  

• Ensuring standard operating procedures are understood and consistently followed across the team.  

 
What are the mission-critical skills? 
We're looking for someone who enjoys balancing leadership with being hands-on and operational. 

You'll ideally have: 

• Previous experience leading, coaching or mentoring a customer service, order management or sales support team.  

• Experience working within a customer-focused environment where service and accuracy are critical.  

• A hands-on leadership style with a willingness to support operational activities alongside managing the team.  

• Strong organisational skills with the ability to prioritise workloads and adapt to changing demands.  

• Confidence managing escalated customer issues and resolving problems effectively.  

• Experience monitoring KPIs and using performance data to drive improvements.  

• Excellent communication and relationship-building skills with both customers and internal stakeholders.  

• A proactive approach with a focus on continuous improvement.  

• Commercial awareness and the ability to identify sales opportunities during customer interactions.  

• Experience using CRM or order management systems would be advantageous. 

What’s in it for you? 
This is a great opportunity to take the next step toward progressing in your career where you'll continue to make a direct impact on customers while developing and supporting your team. 

Hybrid working with 3 days a week in our Head Office in Sandy (Monday, Tuesday and Wednesday), but more if you like 

• 26 days' holiday plus bank holidays (35 days in Scotland) 
• Guaranteed Christmas shutdown 
• Healthcare Cash Plan, helping towards dental, optical, prescriptions and much more 
• Enhanced family leave policies, available from day one 
• 5% employer matched pension scheme 
• Ongoing learning and development opportunities 
• Cycle to Work scheme 
• Employee discounts on Marshalls and Marley products 
• Discounts with hundreds of leading retailers 
• Access to the Marshalls Wellbeing Centre, supporting your Move, Money and Mind goals 
• Share Purchase Scheme 
• Life Assurance 

Equal Opportunities  
Whoever you are and whatever your background, you'll find a fair and supportive workplace at Marshalls. You're unique, and we want you to bring your whole self to work every day. We're committed to ensuring equal opportunities for everyone. To us, this is more than a legal, moral or ethical responsibility, it's the right thing to do. We want our colleagues to reflect the diverse nature of the communities we serve and create an environment where everyone feels valued and respected. At Marshalls, you're valued for the contribution you make, and where you can grow and develop by being entirely yourself. 
 
Every great build starts with strong foundations. Start yours here.  
Applications close at 12noon on Wednesday 30th September. 
 

Please note interviews will take place on Monday 5th October at our Sandy site