Job Description
Housing Support Worker
A rewarding opportunity for a caring, resilient and person-centred support professional to help customers living in supported accommodation sustain their tenancies, build independence and access the right support.
If you’ve also worked in the following roles, we’d also like to hear from you: Supported Housing Officer, Support Worker, Tenancy Support Worker, Supported Accommodation Worker, Housing Support Officer, Independent Living Support Worker, Residential Support Worker, Community Support Worker, Housing Support Assistant, Tenancy Sustainment Officer
SALARY: £26,420 to £27,810 per annum + Benefits
LOCATION: Newbury, Berkshire (RG14) – Fully Office Based
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 Hours per Week, Monday to Friday 9am – 5pm
PLEASE NOTE: A Full Driving Licence and your own vehicle is essential for this role
JOB OVERVIEW
This is a rewarding opportunity for a Housing Support Worker to deliver high-quality, person-centred support to customers living in supported accommodation.
As the Housing Support Worker, you will help clients sustain their tenancies by promoting independence, freedom and choice, while ensuring they understand the support available, their responsibilities and their tenancy or occupation arrangements.
The Housing Support Worker will also work closely with health professionals, partner agencies, colleagues and key stakeholders to support positive outcomes, maintain effective communication and respond appropriately to safeguarding concerns.
APPLY TODAY
Ready to make your next career move? Apply Now for our Recruitment Team to review.
DUTIES
Your duties as Housing Support Worker include:
- Assess Referrals: Engage with prospective clients using a person-centred approach and liaise with health professionals, agencies and colleagues as appropriate
- Support Tenancy Sustainment: Ensure prospective and current clients understand their support options, financial obligations, rights and responsibilities
- Review Support Plans: Agree and review Independent Living Plans and Risk Assessments, delivering contracted support to achieve required outcomes
- Coordinate Wraparound Support: Take follow-up action and work with external agencies and internal departments where additional support is needed
- Maintain Partnerships: Build and maintain links with partner agencies and key stakeholders to support strong communication and co-operation
- Respond to Safeguarding Concerns: Report concerns relating to vulnerable people using the correct procedures and attend case conferences or meetings as required
- Maintain Records: Complete and submit relevant documentation and records accurately and on time
- Support Service Standards: Empower clients to help maintain the safety, security and cleanliness of the accommodation, including reporting repairs where necessary
- Handle Complaints: Manage complaints and representations in line with policy and undertake investigations where required
CANDIDATE REQUIREMENTS
ESSENTIAL
- Working knowledge and understanding of how to support people in achieving and maintaining independence
- Experience of providing support to diverse client groups
- Experience of working with clients experiencing substance misuse and mental health needs
- Educated to GCSE level or equivalent in Maths and English, Grades A* to C
- Ability to work under own initiative
- Ability to network and build strong relationships with partner agencies, the community and key stakeholders
- Good organisational skills, including time management and the ability to meet targets
- Ability to communicate effectively at different levels
- Ability to use IT packages and management information systems
- Ability to deal with distressed and aggressive clients
- Strong relationship skills, including empathy, mutual acceptance, supportive and constructive challenge, and a positive expectation for the future
- Professional and values-led, with integrity, inclusivity and respect for diversity
DESIRABLE
- Housing or support related qualification
- Driving licence and use of own transport
This role requires an enhanced DBS
BENEFITS
- 25 days’ holiday (Plus Bank Holidays)
- Up to 8% contributory pension
- Investment in your learning and development
- Generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
The organisation recognises that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, they’d still encourage you to apply should you not feel you meet the criteria 100%.
NO AGENCIES PLEASE
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P15004
This job is being advertised by AWD online on behalf of a2dominion Group Ltd
Full-Time, Permanent Social Care and Supported Housing Jobs, Careers and Vacancies. Find a new job and work in Newbury, Berkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD-IN-SPJ
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About us
For over 70 years, we've been building and maintaining quality homes in London and Southern England. We have over 38,000 homes so whether you’re looking to rent as a private tenant, need social or supported housing, or want to buy a share in your own home, we have a home for you.
Why work with us
These are the things that matter to us and we hope they matter to you.
Belonging
We know that equality, diversity and inclusivity make us better. We embrace the unique contributions of our colleagues and seek to create a workplace where everyone feels like they belong.
With inclusivity come fresh ideas, creativity and the experience needed to innovate and improve. We are committed to ensuring everyone has the opportunity to contribute to our success so we can truly thrive and support the diverse communities we serve.
Rewarding
Working for an organisation with a social purpose can enrich your life. We offer a competitive salary and benefits package for our sector; but for us it’s not just about the money.
We make a meaningful, lasting difference to tens of thousands of people every day providing and maintaining people’s homes and investing in services that benefit the communities we serve. What we do is challenging, but doing it well brings the reward of knowing that we really are improving people’s lives.
Growing
We know that personal growth is different for every individual. So, when it comes to our people’s development, we encourage everyone to stretch their knowledge and skills in a way that works for them. For some, that may be pursuing on-the-job learning or professional qualifications.
While for others it may be improving their communication or leadership skills. Whatever path people choose, we are committed to creating opportunities and fostering an environment where everyone has a chance to achieve their full potential.
Supporting
We believe that work is an experience, not just a place. That is why we take the time to engage and understand what is important to our people.
We are a caring organisation committed to providing a positive working environment. Every individual, whatever job they perform and wherever they do it, feels empowered, engaged, healthy and productive.
Through understanding and supporting the needs of each other we are in a strong position to support and improve the lives of our customers.
Investors in People accreditation
We retained our Investors in People (IiP) Gold Standard accreditation for the fourth time in December 2020. The assessment included an all-staff survey and conversations with a small number of staff, looking at how we lead and support our people and help to improve performance and achievements. The accreditation is valid until 2023 and places us in the top 16% of IiP-recognised organisations across the UK.
