Customer Service Advisor

Customer Service Advisor - Shipley

Full-Time, Permanent Monday-Friday ASAP Start

Are you passionate about delivering exceptional customer service and building strong relationships? We're looking for a proactive and organised Customer Service Advisor to join a growing business and become the key link between customers, suppliers and internal teams.

This is a varied role where you'll be responsible for ensuring customer orders progress smoothly from enquiry through to delivery, whilst providing outstanding support every step of the way.

The Role
As a Customer Service Advisor, you will:
Respond to customer enquiries via phone and email in a professional and timely manner
Process customer orders, returns and queries accurately
Build strong relationships with customers and provide first-class service
Place purchase orders with suppliers and manage orders through to completion
Liaise with suppliers regarding lead times, stock availability, pricing, artwork and deliveries
Proactively resolve supplier and customer issues
Create and maintain product codes, supplier records and product information
Maintain accurate records using internal systems and CRM platforms
Prepare customer orders for shipment and arrange courier collections
Support stock control and inventory activities when required
Identify opportunities to improve customer service and operational processes
What We're Looking For
Essential Skills & Experience
Excellent written and verbal communication skills
Strong organisational and time management abilities
High attention to detail and accuracy
Proven problem-solving skills
Ability to build positive relationships with customers, suppliers and colleagues
Good working knowledge of Microsoft Outlook and Excel
A proactive, customer-focused approach
Desirable Experience
Previous customer service, customer support or account coordination experience
Experience placing supplier purchase orders
Experience using CRM or ERP systems
Experience within merchandise, print, office products or a similar sector
What's On Offer?
Full-time, permanent opportunity
Monday to Friday working hours
Friendly and supportive team environment
Varied and engaging role with opportunities to develop your skills
Immediate start available
If you're an organised, customer-focused professional looking for your next challenge, we'd love to hear from you. Apply today for an ASAP start.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.