Operations Manager

Are you ready to soar to new heights in your career? Our client is an iconic London attraction combining transport, tourism and entertainment, carrying visitors between two key destinations while offering spectacular views of the capital. We are seeking an experienced Operations Manager to lead the safe and successful delivery of this unique customer experience.

As the Operations Manager, you will be at the helm, ensuring smooth operation and delivering an unforgettable experience to their guests. Your leadership will guide a dedicated team of approximately 55 colleagues, focusing on safety, performance, and commercial success.

Summary:

• Start date: ASAP
• Duration: Permanent
• Location: London SE10
• Salary: 50 - 55,000 per annum
• Hours: 37.5 hours per week Monday to Friday - 1 weekend in 4
• On call 1 week in 3 - additional uplift in pay!

Key Responsibilities:

• Operational Leadership: Oversee day-to-day operations and ensure adherence to safety and quality standards.
• Team Development: Lead, coach, and inspire your team, fostering a positive and inclusive environment.
• Performance Management: Produce operational reports and manage KPIs, ensuring we not only meet but exceed expectations.
• Budget Oversight: Take ownership of budget management to deliver value and control costs.
• Customer Experience: Drive service improvement initiatives to maintain exceptional service standards.
• Crisis Management: Support the General Manager in coordinating emergency procedures and risk management activities.

What We're Looking For:

• Experience: Previous experience in a senior role within a visitor attraction or customer-focused business.
• Leadership Skills: Strong ability to motivate and develop a diverse team with emotional intelligence and conflict resolution skills.
• Communication: Excellent communicator, adept at building relationships with internal and external stakeholders.
• Analytical Mind: Strong numeracy skills with the ability to interpret data and make sound business judgements.
• Flexibility: Adaptable to changing operational needs and comfortable in a fast-paced environment.

Desirable Qualifications:

• Experience with high-profile clients or public sector partners.
• Health, Safety & Environment qualifications (e.g., IOSH Managing Safely or NEBOSH General Certificate).
• Experience in staff training and compliance frameworks.

Why Join Us?

• Impactful Role: Play a vital role in managing one of London's top tourist attractions.
• Career Growth: Opportunities for professional development and career progression.
• Dynamic Environment: Work in a vibrant, fast-paced, and engaging workplace.

Working Hours:
This role requires working 37.5 hours a week on a five-day rota, including one weekend every four weeks. You'll also serve as the Incident Manager on a rotating schedule, providing 24/7 on-call support during your assigned weeks.

Benefits

• 22 days annual leave plus bank holidays!
• Pension plan
• Discounts and offers
• Share scheme and bonuses
• Plus more !

If you're ready to embrace a challenging yet rewarding opportunity where you can truly make a difference, we want to hear from you! Apply today to take the next step in your career with us!

Apply today and help us to create unforgettable experiences for our guests and make this London attraction a shining example of operational excellence!

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

If you do not hear back after 5 working days, please assume that you have unfortunately been unsuccessful on this occasion.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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