Operational Support Team Leader - Planning and Scheduling

Company description:

B. Braun Melsungen AG

Job description:

Your Role:

We have an exciting opportunity for a proactive and people-focused Operations Support Team Leader - Planning and Scheduling to join our Technical Services team. In this role, you will lead the Planning and Scheduling function, ensuring the efficient delivery of back-office support while driving operational excellence and an outstanding customer experience across B. Braun's service operations.

You will oversee day-to-day team activities, support performance management, and work closely with Field Service Engineers, Workshop teams, and key stakeholders to optimise resource planning, service delivery, and customer satisfaction.

As a people manager, you'll play an essential part in shaping a positive, inclusive, and development-focused culture across the site. As a people manager, you'll lead by example-playing a crucial role in creating a positive and productive work environment. Check out our Leadership Standard here to find out more.

Working hours: 37.5 hours per week, on-site, Monday - Friday

Location: Working 5 days a week onsite at Chambers Way, Sheffield, S35 2PH. We offer free onsite parking.

Your main responsibilities:

• Act as the primary contact for customer enquiries, including quotes, orders, products, and services
• Log and escalate customer feedback and complaints in line with quality processes
• Support planning, scheduling, and capacity management to optimise engineer efficiency
• Work closely with technical and engineering teams to support service delivery
• Liaise with third-party repairers and engineers to meet turnaround targets
• Contribute to team collaboration, sharing best practice and supporting performance

What you need to succeed:

• Experience in Planning and Scheduling within a technical and service environment.
• Previous team leadership and performance management experience
• Strong customer service and stakeholder management skills
• Excellent organisational, planning, and problem-solving abilities
• Ability to work independently, manage priorities, and lead under pressure
• Level of IT literacy (e.g. SAP, ServiceMax, Salesforce)
• Understanding of quality standards and regulated environments (desirable)

What you get in return:

• 27 days annual leave plus bank holidays
• Discretionary annual bonus scheme
• 7% employer pension contribution
• Private medical insurance
• 3x Salary life assurance
• Group income protection scheme
• Enhanced sick pay and family friendly payments
• Health and wellbeing programme
• Employee assistance programme
• And much more

Apply now! We look forward to receiving your application!

At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered.

Our recruitment practices reflect this commitment, ensuring equal opportunities for all. Our Recruitment Advisors are happy to support you with any questions or specific needs, you can find their contact details below. You can also request reasonable adjustments through our online form.