Customer Service Advisor

Customer Service Advisor

Salary: £26,500 - £27,000Location: Southall (Office-Based)Hours: 35 hours per week, Monday to Friday, shifts between 8:00 am and 5:30 pm

A well-established, family-run supplier of construction materials is seeking a Customer Service Advisor to join its busy and friendly Southall office. This is an excellent opportunity for someone with strong customer service and order processing experience who enjoys working in a fast-paced office environment. You will play a key role in supporting customers, processing orders, and working closely with the warehouse team to ensure next-day deliveries are fulfilled efficiently.

• Handle inbound customer calls and assist with orders for fixings and ironmongery products.
• Respond promptly and professionally to customer enquiries via phone and email.
• Process customer orders accurately and efficiently.
• Manage forward orders and ensure they are scheduled correctly.
• Liaise with internal teams to ensure smooth order fulfilment and dispatch.
• Support general office administration, including filing, archiving, and maintaining internal systems.

• Previous experience in a customer service role, ideally within an office or call centre environment.
• Confident handling inbound calls and processing customer orders.
• Excellent written and verbal communication skills.
• Experience working in a B2B and/or B2C environment.
• Strong attention to detail and the ability to prioritise tasks in a busy setting.
• Based locally in Southall or able to commute to the office easily daily.

• On-site parking.
• Company pension scheme.
• 20 days of annual leave plus bank holidays.
• Friendly, supportive, and down-to-earth working environment.
• 35-hour working week with no weekend work.

Please note: Applicants must live locally to Southall or have a straightforward and reliable commute to the area, as this is a fully office-based position.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.