Job Description
Collections Advisor
Sale, Manchester (Hybrid Working) - 3 days WFH and 2 days at home
30,000 + up to 10% annual bonus
37.5 hours per week ( Monday-Friday, no weekends )
Start date - July 2026
About the Role
Are you a confident negotiator with experience managing complex or high-risk accounts? This is an exciting opportunity to join a growing organisation where your skills in debt recovery will have a real impact.
As a High-Risk Recoveries Agent, you will manage a portfolio of customers with complex debt cases, working collaboratively across teams and with external agencies to drive recovery and resolution.
Key Responsibilities
Manage a portfolio of high-risk customer accounts through the full debt recovery lifecycle
Handle inbound queries and proactively contact customers regarding overdue balances
Negotiate payment plans and support customers to return to sustainable payment arrangements
Work closely with internal teams to escalate and resolve complex debt cases
Collaborate on change of tenancy cases and verify key account details
Liaise with external Debt Collection Agencies to manage recovery through to potential litigation
Ensure all activity complies with regulatory standards, including GDPR
Support complaint and dispute resolution processes where required
About You
Proven experience in complex debt recovery or collections
Background in the utilities sector is highly desirable
Strong working knowledge of debt management systems
Confident communicator with excellent negotiation skills
Ability to manage a defined ledger of customer accounts
Good understanding of regulatory and legal frameworks in collections
What's on Offer
Competitive salary with annual bonus potential
Hybrid working (3 days from home once established)
25 days holiday, increasing with service + birthday off
Option to buy/sell annual leave
Pension scheme and life assurance
Discounts across high street and online retailers
Wellbeing support including GP access, mental health, and financial advice
Cycle to work and travel loan schemes
Modern office facilities including gym, parking, and social spaces
This is a great opportunity to join a forward-thinking and supportive organisation that offers excellent benefits, career development, and a strong team culture. If you're ready to take the next step in your recovery or collections career, apply today.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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