Admissions Administrator

The starting salary for this position is 27,634 per annum, working 36 hours per week.

We are hiring a new Admissions Administrator to join our fantastic Surrey Adult Learning team based at the Woking Adult Learning Centre, but with the option to work flexibly from other offices and home.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days per year
• Learning and development hub where you can access a wealth of resources
• Discount on Surrey Adult Learning courses

About the Role

Surrey Adult Learning is a leading provider of diverse daytime, evening and Saturday courses and learning opportunities for adults. We offer a wide range of qualification courses, including English for Speakers of other Languages (ESOL), maths and digital skills. Our courses also cater to individuals with learning disabilities, mental health conditions and parents/carers seeking to upskill to support their children. Additionally, we provide courses for personal development in various subjects such as arts and crafts, languages and exercise. Our outreach provision is designed to assist those currently facing life challenges.

We have a fantastic opportunity to join our team to support the administration of our Adult Skills and Work Skills provision. This priority area includes GCSE and Functional Skills courses in English & Maths and English for Speakers of other Languages (ESOL) as well as Work Skills and IT courses.

You will have a key role in the day-to-day support to our Information, Advice and Guidance (IAG) process, which assists learners to apply, be assessed and placed on the appropriate level course. You will check eligibility documents, facilitate assessments, coordinate course offers, process enrolments, respond to learner queries, monitor and keep track of information and update and maintain spreadsheets and databases.

You will work closely with Curriculum & Learning Managers and will liaise regularly with your colleagues to make sure that everything is in place to guarantee that processes run effectively and efficiently.

Shortlisting criteria

To be considered for shortlisting for this position, your application will clearly evidence the following skills:

• Excellent interpersonal skills, along with a high level of written and verbal communication ability
• Great team working skills
• Strong administrative skills and experience of working within a customer-focused environment
• High standard of accuracy and attention to detail
• Excellent IT skills, including proficiency in Microsoft applications (Word, Excel, SharePoint)
• Effective organisational skills with the ability to manage your own workload, meet deadlines and prioritise as required

To apply, we request that you submit a CV and you will be asked the following 4 questions:

1. Please can you describe a situation where you had to communicate important information to a learner, customer or colleague. What approach did you take and what was the outcome?
2. Please describe a task that you have undertaken that required a high level of accuracy and attention to detail. How did you ensure your work was accurate and customer focused?
3. Please describe a time when you had to manage competing deadlines or high workload. How did you prioritise your tasks and what was the outcome?
4. Please describe an example of when you worked collaboratively as part of a team to achieve a shared goal. What was your role and what contribution did you make?

The job advert closes at 23:59 on 21st June 2026 with interviews planned to follow.

We are committed to safeguarding and promoting the welfare of our learners and expect all staff to share this commitment. Online searches may be carried out on applicants who are shortlisted for interview, and a DBS 'Disclosure and Barring Service' check is required for this role, which will be discussed further at interview.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.