Independent Living Scheme Manager (with care)

Independent Living Scheme Manager (with Care)

Location: Gordon Colling House, Bedford, MK42 0SJ

Salary: 31,992.21

Full Time (37 hours) Permanent

We're looking for a passionate and proactive Independent Living Scheme Manager to deliver a high-quality, responsive service for customers living in Independent Living with care scheme.

This is a varied and rewarding role where you'll oversee the day-to-day management of scheme, support residents to maintain independence, and work closely with onsite care team and external partners to create a safe, inclusive, and thriving community.

Key Responsibilities

Housing & Scheme Management

Manage allocations, lettings, and tenancy-related matters.

Monitor performance against KPIs including occupancy, arrears, and service delivery.

Maintain strong relationships with residents, ensuring timely support and engagement.

Ensure properties and communal areas are safe, compliant, and well maintained.

Community & Resident Engagement

Build a vibrant, inclusive community through events and ongoing engagement.

Support residents across mixed tenure types, ensuring equitable service.

Act as a visible and approachable presence within the scheme.

Partnership Working

Work closely with on-site care teams, contractors, and ancillary services.

Collaborate with external agencies to coordinate support for residents.

Build strong relationships with key stakeholders and partners.

Safeguarding & Risk Management

Carry out needs and risk assessments, ensuring residents' safety and wellbeing.

Manage safeguarding concerns and anti-social behaviour cases effectively.

Develop and monitor person-centred support plans.

Financial & Operational Oversight

Support budget management and ensure effective use of resources.

Monitor service performance and contribute to continuous improvement.

About You

You'll be confident, compassionate, and highly organised, with a strong commitment to supporting customers over 55 to live independently. You will need to demonstrate a person-centred, empathetic approach, alongside the confidence to handle challenging situations effectively. You will bring a collaborative mindset, enabling you to work successfully with a range of partners, and a genuine passion for supporting people to live independently.

Essential Skills & Experience

Strong communication and relationship-building skills.

Experience managing complex situations and making informed decisions.

Ability to work independently and manage a busy workload.

Experience assessing needs, managing risk, and supporting individuals.

Excellent record-keeping and administrative skills.

Desirable

Experience in housing, tenancy management, or supported living.

Knowledge of safeguarding, ASB, and welfare benefits.

Experience working with older people or individuals with additional needs.

Our Values

At bpha, our values are at the heart of everything we do:

We take responsibility: We do what we say and are accountable for our actions.

We show empathy: We respect and listen to every colleague and customer.

We are better together: We value diversity and achieve more as one team.

We are ambitious: We strive for excellence and make a positive difference.

Please note that that bpha reserves the right to close applications early upon identification of a suitable candidate so early applications are encouraged.