Customer Services Executive

Job Title: Customer Service Executive

Location: Yeovil, Somerset

Salary: Up to 28,000 PA DOE
Hours: Monday - Friday, 9:00am - 5:00pm

If you're passionate about delivering great customer service and building positive relationships, this could be the perfect next step for you. We're excited to offer an opportunity for a Customer Service Executive to join a welcoming and growing business in Yeovil. Whether you already have experience in a customer-focused role or you're eager to take your first step into an office environment and apply your natural people skills, this role offers a fantastic platform to grow. You'll be supported every step of the way as you develop your skills, gain confidence, and build a rewarding career in a professional setting.

Working within a friendly and collaborative environment, you'll play a key role in ensuring a smooth and efficient experience for customers while helping to continuously improve service delivery.

The Role

As a Customer Service Executive, you will be responsible for the day-to-day management of customer accounts, ensuring a high level of service is delivered at all times.

Your responsibilities will include:

• Providing guidance to customers on ordering procedures and account management
• Managing a wide range of queries including delivery issues, claims, invoice queries and account updates
• Processing orders, renewals and cancellations accurately and within agreed timeframes
• Building strong relationships with both customers and suppliers to support effective service delivery
• Delivering a proactive, high-quality service to a portfolio of customers, ensuring excellent levels of satisfaction
• Maintaining accurate system records and ensuring all updates are completed promptly
• Producing reports and attending review meetings where required
• Working closely with internal teams to support overall service delivery
• Identifying opportunities to improve efficiency and streamline processes
• Prioritising workload effectively to meet deadlines and business needs

The Candidate

We're looking for an organised and customer-focused individual who enjoys building relationships and delivering a high standard of service.

You will have:

• Previous experience within a customer service or client-facing role
• Excellent communication skills, both written and verbal
• Strong organisational and time management skills
• A proactive and solutions focused approach
• Good IT skills, including Microsoft Office
• A positive, team-oriented attitude

How to Apply

If this opportunity sounds of interest, please apply online or contact the team at (url removed) or call Vicky (phone number removed) for more information.

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