Sales Operations Analyst

Job Purpose

ICE Data Services, a subsidiary of Intercontinental Exchange (ICE), is hiring a Sales Operations Analyst to join a high-performing Sales Operations & Business Analytics team. You'll sit at the intersection of data, technology and expertise, driving sales analytics, owning compensation processes and leading process improvement across a Global Sales organization.

The Sales Operations Analyst will be primarily responsible for ad hoc reporting using Salesforce.com and various internal systems as well as working closely with both Sales and the CRM development team. The ideal candidate must have the technical aptitude to quickly learn and become proficient with other ICE internal systems such as Anaplan, Tableau, SharePoint, Service Now, among others.

This position acts as an advisory role for Sales Management and will also be responsible for providing technical strategy and recommendations to ensure application tools meet the business needs. This individual will lead key initiatives focused on improving sales effectiveness, standardizing best practices, and streamlining workflows. We are hiring for proactivity. We are looking for someone who anticipates issues before they surface, builds thoughtful solutions, and brings them forward with confidence.

Responsibilities

• Business Analytics & Sales Reporting
  • Build and maintain sales reports, dashboards and KPIs in Salesforce and Tableau; proactively close gaps before they're flagged.
  • Deliver monthly and quarterly performance reporting for senior leadership, plus ad hoc analyses with clear recommendations.
  • Own data quality and governance across Salesforce and Anaplan end to end.
  • Partner with the Salesforce admin and Business Operations team on CRM enhancements, bringing improvement ideas independently.
• Compensation Management
  • Manage sales compensation plans in Anaplan with accuracy and full confidentiality across the full cycle: design support, quota assignment, calculations and audit trails.
  • Coordinate with Finance and the Commissions team to ensure accurate, timely payment for Sales and Relationship Management.
  • Resolve commission discrepancies promptly and address the underlying root causes.
  • Collaborate with HR and Legal on plan documentation, approvals and compliance.
• Cross-functional Stakeholder Partnership
  • Act as the operational connector between Sales, Relationship Management, Finance, Legal, HR and the Salesforce platform team.
  • Support Sales Leadership on territory design and quota setting.
  • Train the sales organization on Salesforce, Anaplan, Tableau and other tools; create documentation that reduces repeat questions.
• Process Improvement & AI-driven Innovation
  • Continuously review workflows and propose leaner alternatives. This is an expectation, not a bonus.
  • Pilot and embed AI tools, including Salesforce Agentforce, Einstein AI and Microsoft Copilot, to automate repetitive tasks and surface better insights.
  • Stay ahead of emerging analytics and AI capabilities in sales operations; bring actionable recommendations to leadership.

Knowledge and Experience

• Bachelor's degree in a business-related discipline is preferred.
• 3+ years in Sales Operations, Revenue Operations, or Business Analytics supporting a large sales organization.
• Hands-on Anaplan experience (or comparable incentive compensation platforms) required.
• Strong Salesforce experience: reports, dashboards, data management; admin-level familiarity is a plus.
• Advanced Excel skills: Tableau or Power BI experience is a plus.
• Demonstrated ownership of compensation processes end to end, including plan administration, dispute resolution, and cross-functional coordination.
• Clear and effective communicator with the ability to translate complex data into insights for non-technical stakeholders at all levels of the organization.
• Financial services industry experience is preferred.
• Proactive: you act on what you see, not what you're asked, and bring solutions alongside problems.
• AI curious: you experiment, ask what can be automated and apply new tools to real business challenges.
• Analytically rigorous: data accuracy is non-negotiable. You catch errors before they become decisions.
• Collaborative and credible: You earn trust across Sales, Finance, Legal and HR by being reliable and direct.