Customer Service Advisor / Spanish Speaker

Customer Service Advisor / Spanish Speaker

An exciting opportunity for a bilingual customer service professional, who is fluent in oral and written Spanish and English, with strong communication, administration and organisational skills, and experience using Microsoft Office in a fast-paced, customer-focused environment. 

If you’ve also worked in the following roles, we’d also like to hear from you: Customer Support Advisor, Contact Centre Agent, Client Services Advisor, Customer Service Representative, Call Centre Agent, Customer Experience Agent

SALARY: Competitive

LOCATION: Remote in Argentina. Candidates need to live in Argentina but can work remotely and be based at any location in Argentina

JOB TYPE: Full-Time, Self-Employed Contract

WORKING HOURS: To be considered for the role, you must be flexible towards work schedules and rotas (mornings, evenings, middle shifts, weekends, and public holidays)

ESSENTIAL REQUIREMENT: Candidates MUST have fluent Spanish and English communication skills (both oral and written) and reside in Argentina

You must also be happy working shifts.

PLEASE NOTE: You must have your own IT equipment and must guarantee that you can work remotely from a secure, quiet and private workspace at home. The company will then give you access to their systems so you can carry out your duties effectively.

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor to join a busy and supportive team environment. The role requires excellent communication, customer support and problem-solving skills.

Working as a Customer Service Advisor you will handle customer enquiries via phone, email and web chat, delivering a high standard of service while maintaining accuracy and professionalism.

As a Customer Service Advisor you will resolve customer queries and complaints efficiently, liaising with internal teams and ensuring all interactions are recorded in line with company procedures.

APPLY TODAY

Ready to make your next career move? Apply Now for our Recruitment Team to review.

DUTIES

Your duties as the Customer Service Advisor include:

• Delivering Customer Support: Providing excellent service to customers via phone, email and web chat interactions in Spanish
• Resolving Customer Queries: Responding to customer enquiries, complaints and requests in a professional and timely manner
• Troubleshooting Issues: Identifying the cause of customer problems and implementing effective solutions
• Escalating Complex Cases: Referring regulatory or high-level issues to Team Leaders, Compliance or senior management when required
• Maintaining Accurate Records: Updating customer account information and recording detailed notes with a high level of accuracy
• Monitoring Website Performance: Identifying website errors and testing systems following updates and product launches
• Supporting Team Development: Mentoring junior colleagues and contributing to team performance improvements
• Collaborating Across Departments: Liaising with Payments, Fraud and other internal teams to resolve customer issues efficiently
• Gathering Customer Feedback: Conducting customer calls to collect feedback and identify opportunities for service improvement
• Meeting KPIs and SLAs: Contributing towards team objectives and maintaining service standards 

CANDIDATE REQUIREMENTS

Essential:

• Excellent verbal and written communication skills in Spanish and English
• Strong customer service and communication skills with a professional telephone manner
• Ability to multitask, prioritise workload and perform under pressure
• Excellent attention to detail and accuracy in data entry and record keeping
• Proactive, results-driven approach with strong problem-solving ability
• Good IT skills including Microsoft Outlook and general MS Office
• Strong interpersonal skills and ability to work effectively within a team
• Confidence in handling challenging customer situations
• Good numeracy and organisational skills
• Ability to quickly learn and adapt in a fast-changing environment

Desirable:

• Knowledge of online gaming and betting industry
• Interest and knowledge of sports and related sectors

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-C14741

Full-Time, Permanent Customer Services / Contact Centre / Call Centre Jobs, Careers and Vacancies. Find a new job and work Remotely in Argentina. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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