Job Description
Customer Service Administrator - Contract until end September
Location: HuddersfieldContract Type: TemporaryWorking Hours: Monday to Friday (8:30 am - 4:30 pm) / (11.30am - 8.00 pm )
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where every day brings new challenges? If so, we invite you to join our vibrant team as a Customer Service Administrator in Huddersfield!
What You'll Do:As a key member of our team, you'll be the first point of contact for students, parents, and stakeholders. Your responsibilities will include:
- Engaging with Customers: Answering queries via phone, email, and in-person, ensuring every interaction is positive and informative.
- Issue Resolution: Handling customer concerns promptly and effectively, ensuring feedback is addressed and necessary actions are taken.
- Administrative Support: Assisting with financial controls, including credit control, reconciliations, and managing student payments.
- Front-of-House Duties: Welcoming visitors, distributing mail, and managing parcel pick-ups, creating a warm and inviting atmosphere.
- Communication: Preparing written correspondence and publishing signage for notice boards to keep everyone informed.
- Event Organization: Helping to plan and execute social events, promoting engagement among residents and enhancing community spirit.
- Marketing Collaboration: Working with our marketing team to explore new avenues and promote our services effectively.
Who You Are:We're looking for someone who is:
- Customer-Focused: You enjoy helping others and excel at providing top-notch support.
- Proactive: You take initiative and are eager to tackle challenges head-on.
- Organized: You have a knack for multitasking and keeping everything running smoothly.
- Team Player: You work well with others, contributing positively to the team dynamic.
What We Offer:
- A lively and supportive work environment.
- Opportunities for personal and professional growth.
- The chance to make a real difference in the student community.
Additional Duties:
- Conducting room viewings for potential residents.
- Performing regular inspections of resident flats.
- Assisting with ad-hoc requests, especially during peak periods like move-in/move-out weekends.
- Monitoring and updating social media channels to keep our community engaged.
If you're ready to bring your enthusiasm for customer service to our team, we'd love to hear from you!
How to Apply:Ready to embark on this exciting journey? Send us your CV and a brief cover letter explaining why you'd be a fantastic fit for the Customer Service Administrator role.
Join us in creating a welcoming and vibrant community for students in Huddersfield. We can't wait to meet you!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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