Administrator / Receptionist

Administrator / Receptionist

Join a friendly clinic team as an Administrator / Receptionist, providing front of house, administration, customer service, scheduling, record keeping and patient care support in a professional healthcare setting.

If you’ve also worked in the following roles, we’d also like to hear from you: Office Assistant, Clerical Assistant, Clinic Administrator, Clinic Receptionist Customer Service Advisor, Team Administrator

SALARY: Competitive + Benefits

LOCATION: Egham, Surrey

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37.5 Hours per Week 8:30 to 4:30, Monday to Friday

JOB OVERVIEW

We have a fantastic new job opportunity for an Administrator / Receptionist with excellent communication skills, strong organisation skills and a confident, professional telephone manner.

As an Administrator / Receptionist you will provide welcoming front of house and administration support for patients and professionals visiting a private healthcare clinic, helping to ensure the smooth running of appointments and enquiries.

The Administrator / Receptionist will support clinical scheduling, email and telephone correspondence, Microsoft Word document formatting, record keeping and accurate use of clinic administration software.

APPLY TODAY

Ready to make your next career move? Apply Now for our Recruitment Team to review.

DUTIES

Your duties as the Administrator / Receptionist include:

• Front of House Support: Welcome patients, professionals and visitors to the clinic in a friendly, calm and professional manner
• Telephone Enquiries: Handle incoming calls with empathy, confidence and a helpful approach
• Email Correspondence: Respond to enquiries from patients, case managers and solicitors when required
• Appointment Scheduling: Schedule and set up clinical rehabilitation assessments and ad hoc clinical appointments
• Patient Liaison: Take time to speak with people and support a positive patient experience
• Administration Records: Maintain comprehensive communication records within the clinic administration software
• Document Formatting: Format and send reports using Microsoft Word and Adobe
• Team Support: Assist the Practice Manager and Clinic Care Administrator with day-to-day administration tasks
• Clinic Coordination: Support the smooth running of front of house activity and clinic operations

CANDIDATE REQUIREMENTS

• Communication Skills: Excellent verbal and written communication skills with a friendly and professional telephone manner
• Customer Facing Experience: Sound customer-facing communication skills with an empathetic and understanding approach
• Microsoft Office Skills: Excellent knowledge and skills across Microsoft packages, including Word and Outlook
• Organisation Skills: Strong ability to manage tasks, prioritise workload and work to deadlines
• Team Working: Ability to support and work effectively as part of an administration team
• Self-Motivation: Proactive, reliable and driven to complete tasks accurately
• Attention to Detail: Confident maintaining records and handling administration with accuracy
• Interpersonal Skills: Able to interact and communicate confidently with patients and team members at all levels
• Multitasking: Able to manage varied enquiries, appointments and administrative duties in a busy clinic environment

HOW TO APPLY

To be considered for this job vacancy, please submit your CV and Covering Letter to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14686

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