Customer Service Advisor

Customer Service Advisor - Norwich - 27,500

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy resolving queries? Our client, based in Norwich, is seeking enthusiastic Customer Care Advisors to join their team. If you have previous experience in a customer service role and possess excellent communication skills, we want to hear from you!

What's in it for you?

• Permanent role with full-time hours (39.5 hours per week)
• Salary - 27,363
• Holiday - Enjoy up to 33 days of holiday per year, along with various benefits such as product discounts, private healthcare, birthday presents, and more!
• Fantastic progression and development opportunities within the organisation
• Hybrid working arrangement after a comprehensive training period.

Responsibilities will include:

• Providing support to customers, primarily over the phone but also through email and live chat channels. This includes addressing and resolving queries, including delays and complaints.
• Collaborating with their team to resolve delivery issues and identify any stock discrepancies.
• Assisting the team leader with additional administrative tasks.

What are we looking for?

• Previous experience in a fast-paced customer service role, preferably within a call centre environment.
• Possess an empathetic and motivational attitude towards customers.
• Ability to work calmly under pressure and adapt to changing tasks with little notice.
• Demonstrated drive to deliver top-quality customer service through excellent listening skills.
• A team player with exceptional problem-solving abilities, attention to detail, and strong communication skills.

Hours

This position follows a 3-week rotating shift pattern:

1.Monday - Friday, 8:30 am - 5 pm

2.Monday - Saturday, 8:30 am - 5 pm with 1 day off during the week.

3.Monday - Friday, 09:30 am - 6 pm

Join a dynamic and supportive team committed to providing excellent customer service. Apply today to take the next step in your career as a Customer Service Advisor with our client.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.